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Primark - Southport

1 Chapel Street, Southport, PR8 1AE

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Access Guide

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Overview

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Car Parks View
    • There is a public car park located on London Street.
    • The name of the car park is NCP London Street Car Park.
    • Designated Blue Badge parking bays are available in the car park.

Entrance

  • This entrance is located at the front of the store.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a slight gradient.
  • There are double automatic doors at this entrance.
  • The doors open away from you.
  • The width of the opening is 130cm.
  • The doors have a high visual contrast.
  • There is step-free level access as you enter.

Shop Floor (Floor 0)

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are between 120cm - 150cm.
  • Some flooring is shiny.
  • The visual contrast between the shelving and floor varies between low and high.
  • Some of the walls have a reflective finish.
  • There is no (or very little) background noise.
  • Signage is provided.
  • The colour, design and typeface of signs is consistent throughout.

Lift

  • The lift surveyed is located the left of the store.
  • The distance from the store entrance is 1m.
  • The most accessible route to the lift has step-free level access.
  • Floors 0 and 1 are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a high visual contrast and tactile markings.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 141cm.
  • The internal dimensions of the lift are 118cm (width) x 268cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a visual floor indicator and an audible announcer.

Escalators

  • The escalators surveyed are located to the right of the store.
  • Floors 0 and 1 are accessed by escalators.
  • The escalator steps are unmarked.
  • The foot (bottom) and head (top) of the escalators are not clearly marked.

Stairs

  • The stairs surveyed are located to the right of the store.
  • Floors 0 and 1 can be accessed by these stairs.
  • The steps have some clear markings and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 19cm.
  • The depth of the steps is between 30cm and 45cm.

Shop Floor (Floor 1)

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are between 120cm - 150cm.
  • Some flooring is shiny.
  • The visual contrast between the shelving and floor varies between low and high.
  • Some of the walls have a reflective finish.
  • There is no (or very little) background noise.
  • Signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Customers can obtain online items from the Click and Collect counter on floor 1.

Fitting Room with Adaptations (Floor 1)

  • Access View
    • The fitting room surveyed is located the rear of floor 1.
    • The fitting room surveyed is for any gender.
    • The distance from the lift is 28m.
    • The most accessible route to the fitting room has step-free level access.
    • There is step-free level access into the fitting room.
    • There is no signage for the fitting room.
    • The door opens by sliding and has a medium visual contrast.
    • The width of the opening is 104cm.
    • Internally the door has a medium visual contrast.
    • There is a locking handle.
  • Dimensions and Features View
    • The dimensions of the fitting room are 358cm (width) x 183cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • Wall mounted grab rails are available.
    • The grab rails have a high visual contrast.
    • The dropdown rails have a high visual contrast.
    • There is a seat/stool available.
    • The seat/chair is 46cm from the floor.
    • There is no assistance bell.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a full length mirror.
    • There are multiple coat hooks.
    • The coat hooks are 167cm and 106cm from the floor.
    • The walls and floor have a low visual contrast.

Standard Fitting Room (Floor 1)

  • The fitting room surveyed is located at the rear of floor 1.
  • The fitting room surveyed is for any gender.
  • The distance from the lift is 28m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • The door opens inwards and has a medium visual contrast.
  • The width of the opening is 70cm.
  • Internally the door has a medium visual contrast.
  • The following is available in the fitting room: a mirror, a coat hook and a bench seat.

Checkouts (Floor 1)

  • The checkout area is located to the right of the lift on floor 1.
  • There is step-free level access to the checkout area.
  • The venue has standard checkouts, self-serve touchscreens and a designated accessible till point.
  • The designated accessible till point is located on the right end of the checkouts.
  • If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
  • The designated accessible till point has signage, a knee recess, a lowered counter, a portable payment machine and a hearing assistance system.
  • The queue width for the main checkouts is at least 150cm and there is no need to turn.
  • The height of the payment counter is 103cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 77cm.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • The height of the self-serve touchscreen display ranges from 96cm to 110cm from the floor.
  • The touchscreen has the following accessibility aids: a call for assistance button.
  • The scanners for the self-serve checkouts are at a suitable height for a wheelchair user.
  • The payment machines for the self-serve checkouts are at a suitable height for a wheelchair user.
  • The packing areas for the self-serve checkouts are at a suitable height for a wheelchair user.
  • Assistance is available at the self-serve checkouts.
  • The receipt reader to exit is at a height of 107cm.
  • The width of the exit barrier opening is 88cm.

Counter (Click and Collect - Floor 1)

  • The counter is located on floor 1.
  • The distance from the lift is 24m.
  • There is step-free level access to the counter.
  • The height of the counter is 91cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 70cm.
  • The counter has patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • Some flooring is shiny.