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Primark - Torquay

27 - 33 Union Street, Torquay , TQ1 1ES

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Access Guide

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Overview

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Car Parks View
    • There is a public car park located off Market Street.
    • The name of the car park is Union Square Car Park.
    • Designated Blue Badge parking bays are available in the car park.

Entrance

  • This entrance is located on Union Street.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 119cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is step-free level access as you enter.

Shop Floor (Floor 0)

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are between 120cm - 150cm.
  • Some flooring is shiny.
  • The visual contrast between the shelving and floor varies between low and high.
  • Some of the walls have a reflective finish.
  • There is no (or very little) background noise.
  • Signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available on this floor includes: benches.

Standard Fitting Room (Floor 0)

  • The fitting room surveyed is located at the rear of the store.
  • The fitting room surveyed is for any gender.
  • The distance from the store entrance is 43m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 72cm.
  • The following is available in the fitting room: a mirror, a coat hook and a bench seat.

Checkouts (Floor 0)

  • The checkout area is located to the left after you enter the store.
  • There is step-free level access to the checkout area.
  • The venue has standard checkouts and a designated accessible till point.
  • The designated accessible till point is located on the left end of the checkouts.
  • If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
  • The designated accessible till point has signage, a lowered counter and a portable payment machine.
  • The queue width for the main checkouts is at least 150cm and the width at each turn is under 150cm.
  • The height of the payment counter is 101cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 81cm.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is not a hearing assistance system.

Lift

  • The lift surveyed is located to the rear right after you enter the store.
  • The distance from the store entrance is 34m.
  • The most accessible route to the lift has step-free level access.
  • Floors 0 and 1 are accessed by this lift.
  • The lift door has a low visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have Braille markings and a low visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 126cm.
  • The internal dimensions of the lift are 165cm (width) x 214cm (depth).
  • The internal lift control buttons have a low visual contrast and Braille markings.
  • Some of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a list of floor services/facilities and a visual floor indicator.

Escalators

  • The escalators surveyed are located to the right after you enter the store.
  • Floors 0 and 1 are accessed by escalators.
  • The escalator steps are unmarked.
  • The foot (bottom) and head (top) of the escalators are not clearly marked.

Stairs

  • The stairs surveyed are located to the left after you enter the store.
  • Floors 0 and 1 can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps have some clear markings and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is between 30cm and 45cm.

Shop Floor (Floor 1)

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are between 120cm - 150cm.
  • Some flooring is shiny.
  • The visual contrast between the shelving and floor varies between low and high.
  • Some of the walls have a reflective finish.
  • There is no (or very little) background noise.
  • Signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available on this floor includes: benches.

Standard Fitting Room (Floor 1)

  • The fitting room surveyed is located at the rear of the store.
  • The fitting room surveyed is for any gender.
  • The distance from the lift is 16m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 80cm.
  • The following is available in the fitting room: a mirror, a coat hook and a bench seat.

Checkouts (Floor 1)

  • The checkout area is located to the rear left after you exit the lift.
  • There is step-free level access to the checkout area.
  • The venue has a designated accessible till point and standard checkouts.
  • The designated accessible till point is located on the left end of the checkouts.
  • If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
  • The designated accessible till point has signage, a lowered counter and a portable payment machine.
  • The queue width for the main checkouts is at least 150cm and the width at each turn is under 150cm.
  • The height of the payment counter is 101cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 81cm.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is not a hearing assistance system.