You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times.
• Parking and Public Transport View
  • The venue does not have its own car park.
  • The nearest train station is Euston.
  • The nearest underground station is Tottenham Court Road.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have step-free access via ramps or slopes: Women (floor 0), Men and Home (floor -1).
  • The following areas have stepped access: Women (floor 0), Men and Home (floor -1).
  • Access throughout may include narrow aisles.
  • All floors (floors -1 to 2) can be accessed via a standard lift, stairs and escalator.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • There is not a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Facilities/services include: Wi-Fi.

You are on Entrance (Oxford Street - Left). Skip to the next section.

Entrance (Oxford Street - Left)

• This entrance is located on Oxford Street, to the left hand side of the store.
• The approach to the entrance has uneven surfaces.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 145cm.
• There is a small lip on the threshold of the opening.
• The doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Entrance (Oxford Street - Right). Skip to the next section.

Entrance (Oxford Street - Right)

• This entrance is located on Oxford Street, to the right hand side of the store.
• The approach to the entrance has uneven surfaces.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via slope at the entrance.
• The slope has a steep gradient.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 145cm.
• There is a small lip on the threshold of the opening.
• The doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Entrance (Tottenham Court Road). Skip to the next section.

Entrance (Tottenham Court Road)

• This entrance is located on Tottenham Court Road.
• The approach to the entrance has uneven surfaces.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via slope at the entrance.
• The slope has a slight gradient.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 145cm.
• There is a small lip on the threshold of the opening.
• The doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Shop Floor (Floor 0). Skip to the next section.

Shop Floor (Floor 0)

• There is step-free level access throughout the majority of areas.
• The following areas have step-free access via ramps or slopes: part of Women.
• The following areas have stepped access: part of Women.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are under 120cm.
• Some aisles are obstructed by product displays, seating and pillars.
• Some flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the columns in the venue have a reflective finish.
• There is background noise in some areas of the venue.
• Signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is not consistent throughout.
• Seating available on this floor includes: benches.
• Customers can obtain online items from the Click and Collect counter on floor 2.

You are on Fitting Room with Adaptations (Floor 0). Skip to the next section.

Fitting Room with Adaptations (Floor 0)

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• Access View
  • The fitting room surveyed is located on the left hand side of the store.
  • The fitting room surveyed is for any gender.
  • The distance from the Oxford Street left entrance is 25m.
  • The most accessible route to the fitting room has step-free level access and narrow walkways.
  • There is step-free level access into the fitting room.
  • There is numbered signage for the fitting room.
  • The door opens outwards and has a low visual contrast.
  • The width of the opening is 87cm.
  • Internally the door has a low visual contrast.
  • There is a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 233cm (width) x 213cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a high visual contrast.
  • The dropdown rails have a high visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 47cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There are no coat hooks.
  • The walls and floor visual contrast varies between low and high.

You are on Standard Fitting Room (Floor 0). Skip to the next section.

Standard Fitting Room (Floor 0)

• The fitting room surveyed is located on the left hand side of the store.
• The fitting room surveyed is for any gender.
• The distance from the Oxford Street left entrance is 26m.
• The most accessible route to the fitting room has step-free level access and narrow walkways.
• There is step-free level access into the fitting room.
• The door opens inwards and has a low visual contrast.
• The width of the opening is 70cm.
• Internally the door has a low visual contrast.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Floor 0). Skip to the next section.

Checkouts (Floor 0)

• The checkout area is located at the rear of the store.
• There is step-free level access to the checkout area.
• The venue has self-serve touchscreens and a designated accessible till point.
• The designated accessible till point is located at the rear left of the checkouts.
• The designated accessible till point has signage, a knee recess and a portable payment machine.
• The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is under 150cm.
• The height of the payment counter is 90cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The height of the self-serve touchscreen display ranges from 124cm to 144cm from the floor.
• The touchscreen has the following accessibility aids: a call for assistance button.
• The scanners for the self-serve checkouts are at a suitable height for a wheelchair user.
• The payment machines for the self-serve checkouts are at a suitable height for a wheelchair user.
• The packing areas for the self-serve checkouts are not at a suitable height for a wheelchair user.
• Assistance is available at the self-serve checkouts.
• The receipt reader to exit is at a height of 106cm.
• The width of the exit barrier opening is 95cm.

You are on Lift (Single - Left). Skip to the next section.

Lift (Single - Left)

• The lift surveyed is located at the front left hand side of the store.
• The distance from the Oxford Street left entrance is 10m.
• The most accessible route to the lift has step-free level access.
• All floors (floors -1 to 2) are accessed by this lift.
• The lift door has a low visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 140cm.
• The internal dimensions of the lift are 147cm (width) x 273cm (depth).
• The internal lift control buttons have tactile markings and a low visual contrast.
• The majority of the internal controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• There are other lifts available at this location which are of a similar size.

You are on Lift (Multiple - Right). Skip to the next section.

Lift (Multiple - Right)

• The lift surveyed is located on the right hand side of the store.
• The distance from the Oxford Street left entrance is 20m.
• The most accessible route to the lift has slight ramps or slopes.
• All floors (floors -1 to 2) are accessed by this lift.
• The lift door has a low visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 142cm.
• The internal dimensions of the lift are 166cm (width) x 221cm (depth).
• The internal lift control buttons have tactile markings and a low visual contrast.
• The majority of the internal controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• There are other lifts available at this location which are of a similar size.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located at the centre of the store.
• All floors (floors -1 to 2) are accessed by escalators.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalators are clearly marked.

You are on Stairs. Skip to the next section.

Stairs

• The stairs surveyed are located at the front left of the store.
• All floors (floors -1 to 2) can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps have some clear markings and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 16cm.
• The depth of the steps is not between 30cm and 45cm.

You are on Shop Floor (Floor -1). Skip to the next section.

Shop Floor (Floor -1)

• There is step-free level access throughout the majority of areas.
• The following areas have step-free access via ramps or slopes: Men and Home.
• The following areas have stepped access: Men and Home.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are under 120cm.
• Some aisles are obstructed by product displays and seating.
• Some flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the columns in the venue have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is not consistent throughout.
• Seating available on this floor includes: benches.
• Customers can obtain online items from the Click and Collect counter on floor 2.

You are on Fitting Room with Adaptations (Floor -1). Skip to the next section.

Fitting Room with Adaptations (Floor -1)

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• Access View
  • The fitting room surveyed is located at the rear left of the store.
  • The fitting room surveyed is for any gender.
  • The distance from the left lift is 18m.
  • The most accessible route to the fitting room has step-free level access and narrow walkways.
  • There is step-free level access into the fitting room.
  • There is numbered signage for the fitting room.
  • The door opens outwards and has a low visual contrast.
  • The width of the opening is 86cm.
  • Internally the door has a low visual contrast.
  • There is a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 231cm (width) x 208cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a high visual contrast.
  • The dropdown rails have a high visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 47cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There are no coat hooks.
  • The walls and floor visual contrast varies between low and high.

You are on Standard Fitting Room (Floor -1). Skip to the next section.

Standard Fitting Room (Floor -1)

• The fitting room surveyed is located at the rear left of the store.
• The fitting room surveyed is for any gender.
• The distance from the left lift is 18m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• The door opens inwards and has a low visual contrast.
• The width of the opening is 70cm.
• Internally the door has a low visual contrast.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Floor -1). Skip to the next section.

Checkouts (Floor -1)

• The checkout area is located at the rear centre of the store.
• There is step-free level access to the checkout area.
• The venue has self-serve touchscreens, standard checkouts and a designated accessible till point.
• The designated accessible till point is located on the left end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess and a portable payment machine.
• The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is under 150cm.
• The height of the payment counter is 91cm.
• There is not a lowered section at the counter.
• There is not a hearing assistance system.
• The height of the self-serve touchscreen display ranges from 94cm to 117cm from the floor.
• The touchscreen has the following accessibility aids: a call for assistance button.
• The scanners for the self-serve checkouts are at a suitable height for a wheelchair user.
• The payment machines for the self-serve checkouts are at a suitable height for a wheelchair user.
• The packing areas for the self-serve checkouts are not at a suitable height for a wheelchair user.
• Assistance is available at the self-serve checkouts.
• The receipt reader to exit is at a height of 106cm.
• The width of the exit barrier opening is 98cm.

You are on Shop Floor (Floor 1). Skip to the next section.

Shop Floor (Floor 1)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are under 120cm.
• Some aisles are obstructed by product displays and seating.
• Some flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the columns in the venue have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is not consistent throughout.
• Seating available on this floor includes: benches.
• Customers can obtain online items from the Click and Collect counter on floor 2.

You are on Fitting Room with Adaptations (Floor 1). Skip to the next section.

Fitting Room with Adaptations (Floor 1)

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• Access View
  • The fitting room surveyed is located at the left hand side of the store.
  • The fitting room surveyed is female only.
  • The distance from the lift left is 15m.
  • The most accessible route to the fitting room has step-free level access and narrow walkways.
  • There is step-free level access into the fitting room.
  • There is pictorial and numbered signage for the fitting room.
  • The door opens outwards and has a low visual contrast.
  • The width of the opening is 86cm.
  • Internally the door has a low visual contrast.
  • There is a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 260cm (width) x 210cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a high visual contrast.
  • The dropdown rails have a high visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 47cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There are no coat hooks.
  • The walls and floor visual contrast varies between low and high.

You are on Standard Fitting Room (Floor 1). Skip to the next section.

Standard Fitting Room (Floor 1)

• The fitting room surveyed is located at the left hand side of the store.
• The fitting room surveyed is female only.
• The distance from the left lift is 10m.
• The most accessible route to the fitting room has step-free level access and narrow walkways.
• There is step-free level access into the fitting room.
• The door opens inwards and has a low visual contrast.
• The width of the opening is 70cm.
• Internally the door has a low visual contrast.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Floor 1). Skip to the next section.

Checkouts (Floor 1)

• The checkout area is located at the rear of the store.
• There is step-free level access to the checkout area.
• The venue has self-serve touchscreens, standard checkouts and a designated accessible till point.
• The designated accessible till point is located on the left end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess and a portable payment machine.
• The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is at least 150cm.
• The height of the payment counter is 96cm.
• There is not a lowered section at the counter.
• The counter has windows and patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The height of the self-serve touchscreen display ranges from 94cm to 116cm from the floor.
• The touchscreen has the following accessibility aids: a call for assistance button.
• The scanners for the self-serve checkouts are at a suitable height for a wheelchair user.
• The payment machines for the self-serve checkouts are at a suitable height for a wheelchair user.
• The packing areas for the self-serve checkouts are not at a suitable height for a wheelchair user.
• Assistance is available at the self-serve checkouts.
• The receipt reader to exit is at a height of 106cm.
• The width of the exit barrier opening is 97cm.

You are on Toilet with Adaptations (Floor 1 - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Floor 1 - Left Hand Transfer)

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• Access View
  • The toilet surveyed is located at the rear left hand corner of the store.
  • The distance from the left lift is 24m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a low visual contrast.
  • The width of the door opening is 88cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 146cm (width) x 215cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 83cm (from the side of the toilet pan).
  • There is a spatula flush on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 106cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 92cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 97cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a mirror.
  • The cubicle has a waste bin and a sanitary bin.
  • There are no coat hooks.
  • The walls and floor have a high visual contrast.

You are on Standard Toilet Facilities (Floor 1). Skip to the next section.

Standard Toilet Facilities (Floor 1)

• The male and female standard toilet facilities were surveyed.
• The toilets are located at the rear left hand corner of the store.
• The distance from the left lift is 25m.
• The most accessible route has step-free level access.
• There is step-free level access into the toilets.
• There is pictorial signage on or near the door.
• The door opens outwards and has a low visual contrast.
• The width of the door opening is 87cm.
• Internally the door has a high visual contrast.
• There are no ambulant toilet facilities available.
• There is a wash basin, a wall mounted soap dispenser and a hand dryer available.
• The wash basin has a push tap.

You are on Parent and Baby Room / Feeding Room (Floor 1). Skip to the next section.

Parent and Baby Room / Feeding Room (Floor 1)

• The room surveyed is located at the rear left hand corner of the store.
• The distance from the left lift is 25m.
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• There is pictorial signage on or near the door.
• The door opens inwards and has a low visual contrast.
• The width of the door opening is 86cm.
• Internally the door has a high visual contrast.
• The height of the baby change facility when in use is 88cm.
• There is a wash basin and a mirror in the room.
• The wash basin has a lever mixer tap.
• The room has a nappy/incontinence items bin.
• The walls and floor have a high visual contrast.

You are on Shop Floor (Floor 2). Skip to the next section.

Shop Floor (Floor 2)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are under 120cm.
• Some aisles are obstructed by product displays and seating.
• Some flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the columns in the venue have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is not consistent throughout.
• Seating available on this floor includes: benches.
• Customers can obtain online items from the Click and Collect counter in the far left hand side of this floor.

You are on Fitting Room with Adaptations (Floor 2). Skip to the next section.

Fitting Room with Adaptations (Floor 2)

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• Access View
  • The fitting room surveyed is located to the right of the checkouts.
  • The fitting room surveyed is for any gender.
  • The distance from the lift is 14m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is pictorial signage for the fitting room.
  • The door opens outwards and has a low visual contrast.
  • The width of the opening is 86cm.
  • Internally the door has a low visual contrast.
  • There is a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 232cm (width) x 211cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a high visual contrast.
  • The dropdown rails have a high visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 47cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There are no coat hooks.
  • The walls and floor visual contrast varies between low and high.

You are on Standard Fitting Room (Floor 2). Skip to the next section.

Standard Fitting Room (Floor 2)

• The fitting room surveyed is located to the right of the checkouts.
• The fitting room surveyed is for any gender.
• The distance from the lift is 16m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• The door opens inwards and has a low visual contrast.
• The width of the opening is 70cm.
• Internally the door has a low visual contrast.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Floor 2). Skip to the next section.

Checkouts (Floor 2)

• The checkout area is located at the rear of the store.
• There is step-free level access to the checkout area.
• The venue has self-serve touchscreens, standard checkouts and a designated accessible till point.
• The designated accessible till point is located on the left end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess, a lowered counter and a portable payment machine.
• The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is under 150cm.
• The height of the payment counter is 91cm.
• There is a lowered section at the counter.
• The height of the lowered section is 75cm.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The height of the self-serve touchscreen display ranges from 94cm to 116cm from the floor.
• The touchscreen has the following accessibility aids: a call for assistance button.
• The scanners for the self-serve checkouts are at a suitable height for a wheelchair user.
• The payment machines for the self-serve checkouts are at a suitable height for a wheelchair user.
• The packing areas for the self-serve checkouts are not at a suitable height for a wheelchair user.
• Assistance is available at the self-serve checkouts.
• The receipt reader to exit is at a height of 106cm.
• The width of the exit barrier opening is 94cm.

You are on Counter (Click and Collect). Skip to the next section.

Counter (Click and Collect)

• The counter is located at the rear of the store on the second floor.
• The distance from the lift is 80m.
• The height of the counter is 91cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this area.
• Some flooring is shiny.