You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is a public car park nearby.
  • The name of the nearest car park is Golden Square Shopping Centre Car Park.
  • View information on Golden Square Shopping Centre Car Park (opens new tab) .
  • The nearest train station is Warrington Central.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • Floors 0 and 1 can be accessed via a standard lift, stairs and escalator.
  • There are no toilet facilities.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • There is a water bowl available for assistance dogs.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • Toilets with adaptations are not available.
• Changing Facilities View
  • The fitting rooms with adaptations are located at the rear left of the store on Floor 0.
  • The standard fitting rooms are located at the rear left of the store on Floor 0.

You are on Parking. Skip to the next section.

Parking

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• Drop-off Point View
  • There is not a designated drop-off point available.
• Public Car Parks View
  • There is a public car park located on Midland Way.
  • The name of the car park is Golden Square Shopping Centre Car Park.
  • Designated Blue Badge parking bays are available in the car park.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located to the front of the store.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There is an opening without doors.
• The width of the opening is 630cm.
• There is step-free level access as you enter.

You are on Shop Floor (Floor 0). Skip to the next section.

Shop Floor (Floor 0)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the walls have a reflective finish.
• There is background noise which varies depending on the time of day.
• Signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is consistent throughout.
• Seating available on this floor includes: benches.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Staffed Checkouts (Floor 0). Skip to the next section.

Staffed Checkouts (Floor 0)

• The staffed checkout area is located at the rear left of the store, on Floor 0.
• The store has a designated accessible till point and payment counters.
• There is step-free level access to the staffed checkout area.

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• Designated Accessible Till Point View
  • The designated accessible till point is located on the left end of the checkouts.
  • Customers may need to queue to use the designated accessible till point.
  • The designated accessible till point has signage, a knee recess and a hearing assistance system.
• Payment Counter View
  • The payment counter surveyed is located at the rear left of the store, on Floor 0.
  • Signage is provided for the counter.
  • Signage is clearly visible with high contrasting colours.
  • The height of the counter is 90cm.
  • There is not a lowered section at the counter.
  • The card payment machine is at a height of 115cm.
  • The payment machine is moveable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Self-Service Checkouts (Floor 0). Skip to the next section.

Self-Service Checkouts (Floor 0)

• The self-service checkout area is located near the fitting room, at the rear left the store on Floor 0.
• There is step-free level access to the self-service checkout area.
• The store has self-service touchscreens for basket and trolley combined shops.
• Lowered self-service touchscreens are available.

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• Lowered Touchscreens View
  • Lowered self-service touchscreens are available for basket and trolley combined shops.
  • The lowered self-service touch screen surveyed was on the right of the self-service checkouts.
  • The height of the lowered touchscreen display ranges from 116cm to 137cm from the floor.
  • The lowered touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 87cm.
  • The height of the loading area is 80cm.
  • The height of the packing area is 80cm.
  • The card payment machine is at a height of 102cm.
  • The payment machine is portable.
  • Assistance is not available at the lowered self-service touchscreen.
• Standard Touchscreens View
  • The self-service checkout surveyed was a basket shop touchscreen.
  • The height of the touchscreen display ranges from 129cm to 151cm from the floor.
  • The touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 101cm.
  • The height of the loading area is 55cm.
  • The height of the packing area is 94cm.
  • The card payment machine is at a height of 118cm.
  • The payment machine is at a fixed height.
  • The receipt reader to exit is at a height of 104cm.
  • The width of the exit barrier opening is 89cm.
  • Assistance is available at the self-serve checkouts.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located to the right of the store entrance.
• The distance from the store entrance is 13m.
• The most accessible route to the lift has step-free level access.
• Floors 0 and 1 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings, Braille markings and a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 142cm.
• The internal dimensions of the lift are 169cm (width) x 223cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a low visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a visual floor indicator and a list of floor services/facilities.
• Lighting levels were even at the time of the survey.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located to the right of the store entrance.
• Floors 0 and 1 are accessed by escalators.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalators are clearly marked.
• Lighting levels were even at the time of the survey.

You are on Stairs. Skip to the next section.

Stairs

• The stairs surveyed are located to the right of the store entrance.
• Floors 0 and 1 can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is not between 30cm and 45cm.

You are on Shop Floor (Floor 1). Skip to the next section.

Shop Floor (Floor 1)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the columns in the venue have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is consistent throughout.
• Customers can obtain online items from the Click and Collect counter on this floor.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Staffed Checkouts (Floor 1). Skip to the next section.

Staffed Checkouts (Floor 1)

• The staffed checkout area is located between the menswear and travel shop section, on Floor 1.
• The store has a designated accessible till point and a payment counter.
• There is step-free level access to the staffed checkout area.

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• Designated Accessible Till Point View
  • The designated accessible till point is located on the left of the payment counters.
  • Customers may need to queue to use the designated accessible till point.
  • The designated accessible till point has signage and a knee recess.
• Payment Counter View
  • The payment counter surveyed is located between the menswear and travel shop section, on Floor 1.
  • Signage is provided for the counter.
  • Signage is clearly visible with high contrasting colours.
  • The height of the counter is 92cm.
  • There is not a lowered section at the counter.
  • The card payment machine is at a height of 117cm.
  • The payment machine is moveable.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Self-Service Checkouts (Floor 1). Skip to the next section.

Self-Service Checkouts (Floor 1)

• The self-service checkout area is located between the menswear and travel shop section, on Floor 1.
• There is step-free level access to the self-service checkout area.
• The store has self-service touchscreens for basket and trolley combined shops.
• Lowered self-service touchscreens are available.

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• Lowered Touchscreens View
  • Lowered self-service touchscreens are available for basket and trolley combined shops.
  • The lowered self-service touch screen surveyed was on the right of the self-service checkouts.
  • The height of the lowered touchscreen display ranges from 112cm to 133cm from the floor.
  • The lowered touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 86cm.
  • The height of the loading area is 76cm.
  • The height of the packing area is 76cm.
  • The card payment machine is at a height of 100cm.
  • The payment machine is portable.
  • Assistance is available at the lowered self-service touchscreen.
• Standard Touchscreens View
  • The self-service checkout surveyed was a basket and trolley shop touchscreen.
  • The height of the touchscreen display ranges from 127cm to 148cm from the floor.
  • The touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 101cm.
  • The height of the loading area is 54cm.
  • The height of the packing area is 91cm.
  • The card payment machine is at a height of 115cm.
  • The payment machine is portable.
  • The receipt reader to exit is at a height of 106cm.
  • The width of the exit barrier opening is 88cm.
  • Assistance is available at the self-serve checkouts.

You are on Counter (Click and Collect - Floor 1). Skip to the next section.

Counter (Click and Collect - Floor 1)

• The counter is located on floor 1.
• The distance from the lift is 17m.
• There is step-free level access to the counter.
• The height of the counter is 91cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this area.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• 100 button.

You are on Fitting Room with Adaptations (Floor 1). Skip to the next section.

Fitting Room with Adaptations (Floor 1)

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• Access View
  • The fitting room surveyed is located at the rear left of the store, within the fitting room block.
  • The fitting room surveyed is for any gender.
  • The distance from the main entrance is 32m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • The door opens inwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 96cm.
  • Internally the door has a low colour contrast.
  • The door has a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 228cm (width) x 209cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There are grab rails in the fitting room.
  • The grab rails for the fitting room have a high colour contrast.
  • There are dropdown rails in the fitting room.
  • The dropdown rails for the fitting room have a high colour contrast.
  • There is a seat/stool available.
  • The seat/chair is 47cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There are multiple coat hooks.
  • The coat hooks are 82cm and 152cm from the floor.
  • The walls and floor have a medium colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.