You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is a public car park nearby.
  • The nearest parking is located on Exchange Road.
  • View information on CitiPark Watford Church Car Park (opens new tab) .
  • The nearest train station is Watford Junction Train Station.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab)
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have step-free access via ramps or slopes: Menswear.
  • Floors 0 and 1 can be accessed via a standard lift, stairs and escalator.
  • There are no toilet facilities.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • There is a water bowl available for assistance dogs.

You are on Parking. Skip to the next section.

Parking

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• Drop-off Point View
  • There is not a designated drop-off point available.
• Public Car Parks View
  • There is a public car park located on Exchange Road, Watford.
  • The name of the car park is CitiPark Church.
  • Designated Blue Badge parking bays are available in the car park.

You are on Entrance (High Street). Skip to the next section.

Entrance (High Street)

• This entrance is located on High Street.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via slope at the entrance.
• The slope has a slight gradient.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 130cm.
• There is a small lip on the threshold of the opening.
• The doors have a high visual contrast.
• There is step-free level access as you enter.

You are on Entrance (Atria Shopping Centre - Floor 0). Skip to the next section.

Entrance (Atria Shopping Centre - Floor 0)

• This entrance is located on floor 0 of the Atria Shopping Centre.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There is an opening without doors.
• The width of the opening is 290cm.
• There is step-free access via slope as you enter.
• The slope has a slight gradient.
• The ramp is over 150cm wide with a handrail on the right going down.

You are on Shop Floor (Floor 0). Skip to the next section.

Shop Floor (Floor 0)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the columns in the venue have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Seating available on this floor includes: stools.

You are on Fitting Room with Adaptations (Floor 0). Skip to the next section.

Fitting Room with Adaptations (Floor 0)

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• Access View
  • The fitting room surveyed is located in the left corner of floor 0.
  • The fitting room surveyed is female only.
  • The distance from the High Street entrance is 41m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is pictorial signage for the fitting room.
  • The door opens outwards and has a medium visual contrast.
  • The width of the opening is 86cm.
  • Internally the door has a medium visual contrast.
  • There is a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 179cm (width) x 238cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a high visual contrast.
  • The dropdown rails have a high visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 48cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 105cm and 140cm from the floor.
  • The walls and floor have a high visual contrast.

You are on Standard Fitting Room (Floor 0). Skip to the next section.

Standard Fitting Room (Floor 0)

• The fitting room surveyed is located in the left corner of floor 0.
• The fitting room surveyed is female only.
• The distance from the High Street entrance is 41m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• There is a curtain opening to access the fitting room.
• The width of the opening is 80cm.
• The following is available in the fitting room: a mirror and a bench seat.

You are on Checkouts (Floor 0). Skip to the next section.

Checkouts (Floor 0)

• The checkout area is located along the left wall of floor 0.
• There is step-free level access to the checkout area.
• The venue has standard checkouts and a designated accessible till point.
• The designated accessible till point is located on the right end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess and a portable payment machine.
• The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is under 150cm.
• The height of the payment counter is 92cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is not a hearing assistance system.

You are on Lift (High Street Entrance Lift - With Access to Floor 1 Lower Level). Skip to the next section.

Lift (High Street Entrance Lift - With Access to Floor 1 Lower Level)

• The lift surveyed is located on the right side of the store.
• The distance from the High Street entrance is 17m.
• The most accessible route to the lift has step-free level access and a lift.
• Floor 0, floor 1 lower level are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a low visual contrast and tactile markings.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 100cm.
• The internal dimensions of the lift are 120cm (width) x 160cm (depth).
• The internal lift control buttons have a high visual contrast and tactile markings.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a visual floor indicator, an audible announcer and a list of floor services/facilities.

You are on Lift (Atria Shopping Centre Entrance). Skip to the next section.

Lift (Atria Shopping Centre Entrance)

• The lift surveyed is located on the right side of the store.
• The distance from the Atria Shopping centre floor 0 entrance is 22m.
• The most accessible route to the lift has step-free level access.
• Floors 0 and 1 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 110cm.
• The internal dimensions of the lift are 171cm (width) x 200cm (depth).
• The internal lift control buttons have tactile markings and a low visual contrast.
• The majority of the internal controls are at a suitable height for a wheelchair user.
• Internally the lift has: a visual floor indicator, an audible announcer and a list of floor services/facilities.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located on the right side of the store via the High Street entrance.
• Floors 0 and 1 are accessed by escalators.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalators are clearly marked.

You are on Stairs. Skip to the next section.

Stairs

• The stairs surveyed are located on the left side of the store via the High Street entrance.
• Floors 0 and 1 can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 16cm.
• The depth of the steps is not between 30cm and 45cm.

You are on Entrance (Atria Shopping Centre - Floor 1). Skip to the next section.

Entrance (Atria Shopping Centre - Floor 1)

• This entrance is located on floor 1 of the Atria Shopping Centre.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There is an opening without doors.
• The width of the opening is 273cm.
• There is step-free access via slope as you enter.
• The slope has a slight gradient.

You are on Shop Floor (Floor 1). Skip to the next section.

Shop Floor (Floor 1)

• There is step-free level access throughout the majority of areas.
• The following areas have step-free access via ramps or slopes: some of menswear.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the columns in the venue have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Seating available on this floor includes: benches.
• Customers can obtain online items from the Click and Collect counter at the rear of floor 1 when entering via the Atria Shopping Centre entrance.

You are on Fitting Room with Adaptations (Floor 1 - Fittng Room 1). Skip to the next section.

Fitting Room with Adaptations (Floor 1 - Fittng Room 1)

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• Access View
  • The fitting room surveyed is located in the far left corner of floor 1.
  • The fitting room surveyed is for any gender.
  • The distance from the High Street entrance lift is 32m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is pictorial signage for the fitting room.
  • The door opens outwards and has a medium visual contrast.
  • The width of the opening is 87cm.
  • Internally the door has a medium visual contrast.
  • There is a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 190cm (width) x 310cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a high visual contrast.
  • The dropdown rails have a high visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 46cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 105cm and 140cm from the floor.
  • The walls and floor have a high visual contrast.

You are on Fitting Room with Adaptations (Floor 1 - Fitting Room 2). Skip to the next section.

Fitting Room with Adaptations (Floor 1 - Fitting Room 2)

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• Access View
  • The fitting room surveyed is located in the far left corner of floor 1.
  • The fitting room surveyed is for any gender.
  • The distance from the High Street entrance lift is 32m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is pictorial signage for the fitting room.
  • The door opens outwards and has a medium visual contrast.
  • The width of the opening is 87cm.
  • Internally the door has a medium visual contrast.
  • There is a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 234cm (width) x 209cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a high visual contrast.
  • The dropdown rails have a high visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 46cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 105cm and 140cm from the floor.
  • The walls and floor visual contrast varies between low and high.

You are on Standard Fitting Room (Floor 1). Skip to the next section.

Standard Fitting Room (Floor 1)

• The fitting room surveyed is located in the far left corner of floor 1.
• The fitting room surveyed is for any gender.
• The distance from the High street entrance lift is 32m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• There is a curtain opening to access the fitting room.
• The width of the opening is 76cm.
• The following is available in the fitting room: a mirror and a bench seat.

You are on Checkouts (Floor 1). Skip to the next section.

Checkouts (Floor 1)

• The checkout area is located on the right of floor 1.
• There is step-free level access to the checkout area.
• The venue has standard checkouts and a designated accessible till point.
• The designated accessible till point is located on the left end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess and a portable payment machine.
• The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is under 150cm.
• The height of the payment counter is 90cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is not a hearing assistance system.

You are on Counter (Click and Collect). Skip to the next section.

Counter (Click and Collect)

• The counter is located at the rear of floor 1.
• The distance from the High Street entrance lift is 22m.
• There is step-free level access to the counter.
• The height of the counter is 90cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this area.