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Primark - York Coppergate

19 - 20 Coppergate Shopping Centre, York, YO1 9NT

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Access Guide

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Overview

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • On-street Parking View
    • On-street designated Blue Badge parking is available.
    • The on-street designated Blue Badge parking bays are located on Piccadilly.
    • The Blue Badge bays are signposted but have no markings.
  • Public Car Parks View
    • There is a public car park located on Piccadilly.
    • The name of the car park is Piccadilly NCP car park.
    • Designated Blue Badge parking bays are not available in the car park.

Entrance (St Mary's Square)

  • This entrance is located on St Mary's Square.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a steep gradient.
  • The ramp is over 150cm wide with no handrails.
  • There are double automatic doors at this entrance.
  • The doors open away from you.
  • The width of the opening is 129cm.
  • The doors have a low visual contrast.
  • There is step-free level access as you enter.

Entrance (Piccadilly)

  • This entrance is located on Piccadilly.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open away from you.
  • The width of the opening is 138cm.
  • The doors have a low visual contrast.
  • There is step-free access via ramp as you enter.
  • The ramp has a steep gradient.
  • The ramp is over 150cm wide with handrails on both sides.
  • The ramp bypasses the steps.
  • There are 7 steps with handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is between 30cm and 45cm.

Shop Floor (Floor 0)

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are under 120cm.
  • Some flooring is shiny.
  • The visual contrast between the shelving and floor varies between low and high.
  • Some of the walls have a reflective finish which may cause glare or confusion.
  • There is no (or very little) background noise.
  • Signage is provided.
  • The colour, design and typeface of signs is consistent throughout.

Fitting Room with Adaptations (Floor 0)

  • Access View
    • The fitting room surveyed is located at the rear right of floor 0 as you enter via the Piccadilly entrance, within the standard fitting room.
    • The fitting room surveyed is for any gender.
    • The distance from the Piccadilly entrance is 30m.
    • The most accessible route to the fitting room has step-free level access and narrow walkways.
    • There is step-free level access into the fitting room.
    • There is no signage for the fitting room.
    • The door opens outwards and has a medium colour contrast.
    • The width of the opening is 86cm.
    • Internally the door has a low colour contrast.
    • There is a lever twist lock.
  • Dimensions and Features View
    • The dimensions of the fitting room are 226cm (width) x 227cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There are grab rails and dropdown rails available.
    • The grab rails have a high colour contrast.
    • The dropdown rails have varying colour contrasts.
    • There is a seat/stool available.
    • The seat/chair is 48cm from the floor.
    • There is no assistance bell.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a full length mirror.
    • There are multiple coat hooks.
    • The coat hooks are 108cm and 143cm from the floor.
    • The walls and floor colour contrast varies between low and high.

Standard Fitting Room (Floor 0)

  • The fitting room surveyed is located at the rear right of floor 0 as you enter via the Piccadilly entrance.
  • The fitting room surveyed is for any gender.
  • The distance from the Piccadilly entrance is 30m.
  • The most accessible route to the fitting room has step-free level access and narrow walkways.
  • There is step-free level access into the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 80cm.
  • The following is available in the fitting room: a mirror, a coat hook and a bench seat.

Checkouts (Floor 0)

  • The checkout area is located along the left wall as you enter via the Piccadilly entrance.
  • There is step-free level access to the checkout area.
  • The venue has standard checkouts and a designated accessible till point.
  • The designated accessible till point is located on the left end of the checkouts.
  • If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
  • The designated accessible till point has signage, a knee recess, a portable payment machine and a hearing assistance system.
  • The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is under 150cm.
  • The height of the payment counter is 91cm.
  • There is not a lowered section at the counter.
  • The counter has glazed screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.

Lift

  • The lift surveyed is located at the front left of the store as you enter via the Piccadilly entrance.
  • The distance from the Piccadilly entrance is 30m.
  • The most accessible route to the lift has step-free level access.
  • All floors (floor 0 to 2) are accessed by this lift.
  • The lift door has a low visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a low colour contrast and tactile markings.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 150cm.
  • The internal dimensions of the lift are 150cm (width) x 270cm (depth).
  • The internal lift control buttons have tactile markings and a medium visual contrast.
  • The majority of the internal controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, an audible announcer, a list of floor services/facilities and a visual floor indicator.
  • There are other lifts available at this location which are of a similar size.

Escalators

  • The escalators surveyed are located in the centre of the store, ahead as you enter via the Piccadilly entrance.
  • All floors (floor 0 to 2) are accessed by escalators.
  • The escalator steps are clearly marked.
  • The foot (bottom) and head (top) of the escalators are clearly marked.

Stairs

  • The stairs surveyed are located to the right as you enter via the Piccadilly entrance.
  • All floors (floor 0 to 2) can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is between 30cm and 45cm.

Shop Floor (Floor 1)

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are under 120cm.
  • Some flooring is shiny.
  • The visual contrast between the shelving and floor varies between low and high.
  • Some of the walls have a reflective finish which may cause glare or confusion.
  • There is no (or very little) background noise.
  • Signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available on this floor includes: benches.

Shop Floor (Floor 2)

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are under 120cm.
  • Some flooring is shiny.
  • The visual contrast between the shelving and floor varies between low and high.
  • Some of the walls have a reflective finish which may cause glare or confusion.
  • There is no (or very little) background noise.
  • Signage is provided.
  • The colour, design and typeface of signs is consistent throughout.

Checkouts (Floor 2)

  • The checkout area is located at the opposite side of the store, ahead as you exit the lift.
  • There is step-free level access to the checkout area.
  • The venue has standard checkouts and a designated accessible till point.
  • The designated accessible till point is located on the right end of the checkouts.
  • If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
  • The designated accessible till point has signage, a knee recess, a portable payment machine and a hearing assistance system.
  • The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is under 150cm.
  • The height of the payment counter is 91cm.
  • There is not a lowered section at the counter.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.