Skip to main content

Advice and Counselling Service

Queen Mary University of London, Mile End Road, London, E1 4NS

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read


Getting Here

  • By Road View
    • The Mile End campus is located just off the Mile End Road / A11. This road links the City of London with the A12. The A12 then links to the North Circular Road (and the A11 off that) and the M25.
    • There are Blue Badge bays located throughout the campus, which can be used by anyone with a valid Blue Badge. Car parking is available on campus for staff permit holders. Temporary permits are available for visitors and contractors by prior arrangement.
  • By Bus View
    • The campus can be accessed via bus 25 (Oxford Circus to Ilford), 205 (Paddington Station to Bow Church DLR Station) and 339 (Shadwell Station to Leytonstone Station).
  • By Train View
    • The nearest railway stations are Liverpool Street Station and Fenchurch Street Station. However, all of the London Terminal stations are within reach of the campus using public transport.
  • By Underground View
    • The campus is located between Mile End (on the Hammersmith and City, District and Central lines) and Stepney Green (on the Hammersmith and City and District lines) underground stations.
  • Useful Links View

Useful Information

Site/Campus Car Park (Queens' Building)

  • Car Park View
    • The car park is located between Queens' Building and G.O. Jones Building.
    • The nearest building(s) to this car park is/are the G.O. Jones Building.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park surface is tarmac.
    • Designated Blue Badge parking bays are available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 1 designated Blue Badge parking bay(s) within this car park.
    • The dimensions of the designated parking bay(s) are 467cm x 484cm (15ft 4in x 15ft 11in).
    • The dimensions of the designated bays do vary in size.
  • Charges and Restrictions View
    • This car park can be used by Blue Badge holders and permit holders.
    • There are no parking charges that apply on the day.
    • Signs are provided to give information on parking charges/restrictions.
    • Signs are clearly presented.
  • Drop Off Point View
    • There is a designated drop off point in this car park.
    • There is a dropped kerb from the drop off point.
    • The dropped kerb does not have tactile paving.
  • Car Park Access View
    • There is sloped access to the car park from the Mile End Road.
    • This car park is not clearly signposted from the Mile End Road.
    • The nearest designated bay is 6m (6yd 1ft) from the G.O. Jones main entrance lift.
  • Comments View
    • The blue badge bay is 13m from the main entrance to the Queens' Building.
    • At the time of survey (March 2023) the left hand side of the car park was under construction so the amount of parking available was reduced.
    • The drop off point is located at the front of eth Queens' Building as shown in photograph 8.

Opening Times (Main University Term Time)

  • Monday 09:30 - 16:30.
  • Tuesday 11:00 - 16:30.
  • Wednesday 09:30 - 12:30.
  • Wednesday 13:30 - 16:30.
  • Thursday 09:30 - 16:30.
  • Friday 09:30 - 16:30.
  • Saturday Closed.
  • Sunday Closed.

Opening Times (Main University Vacation)

  • Monday 09:30 - 12:30.
  • Monday 13:30 - 16:30.
  • Tuesday 11:00 - 12:30.
  • Tuesday 13:30 - 16:30.
  • Wednesday 09:30 - 12:30.
  • Wednesday 13:30 - 16:30.
  • Thursday 09:30 - 12:30.
  • Thursday 13:30 - 16:30.
  • Friday 09:30 - 12:30.
  • Friday 13:30 - 16:30.
  • Saturday Closed.
  • Sunday Closed.

Outside Access (Advice and Counselling Service)

  • Entrance View
    • This information is for the entrance located off Geography Square.
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is / are double.
    • The width of the door opening is 160cm (5ft 3in).
  • Second Set of Doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is / are double.
    • The door(s) is / are heavy.
    • The width of the door opening is 150cm (4ft 11in).
  • Ramp/Slope View
    • There is a ramp/slope at this entrance.
    • The ramp/slope is located in front of the entrance.
    • The ramp/slope gradient is easy.
    • The ramp is permanent.
  • Comments View
    • There is an intercom at the second set of doors that is too high for easy reach.


  • The desk/counter is 15m (16yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The lighting levels are medium.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The desk/counter is staffed.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • Staff are trained to use the system.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • The lighting levels are medium.
  • Motorised scooters are welcomed in public parts of the venue.

Accessible Toilet

  • The nearest accessible toilet is located in the Occupational Health Service / Student Health Service.

Standard Toilet(s)

  • Location of Standard Toilet(s) View
    • There are unisex standard toilets facilities on the ground floor.
  • Standard Toilet Surveyed View
    • A unisex standard toilet was surveyed.
    • The toilet surveyed is located to the rear of the venue.
    • The standard toilet surveyed is approximately 25m from the Advice and Counselling Entrance.
    • Lighting levels in the standard toilet surveyed are medium.
  • Comments View
    • The toilet is designated for staff only.

Standard Shower

  • Shower facilities are available.
  • The showers are located in the unisex staff only standard toilet.
  • There is not level access to the services from the shower facilities.