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IT Services

Queen Mary University of London, Mile End Road, London, E1 4NS

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Access Guide

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Introduction

Opening Times

  • Monday 08:00 - 18:00.
  • Tuesday 08:00 - 18:00.
  • Wednesday 08:00 - 18:00.
  • Thursday 08:00 - 18:00.
  • Friday 08:00 - 18:00.
  • Saturday Closed.
  • Sunday Closed.

Getting Here

  • By Road View
    • The Mile End campus is located just off the Mile End Road / A11. This road links the City of London with the A12. The A12 then links to the North Circular Road (and the A11 off that) and the M25.
    • There are Blue Badge bays located throughout the campus, which can be used by anyone with a valid Blue Badge. Car parking is available on campus for staff permit holders. Temporary permits are available for visitors and contractors by prior arrangement.
  • By Bus View
    • The campus can be accessed via bus 25 (Oxford Circus to Ilford), 205 (Paddington Station to Bow Church DLR Station) and 339 (Shadwell Station to Leytonstone Station).
  • By Train View
    • The nearest railway stations are Liverpool Street Station and Fenchurch Street Station. However, all of the London Terminal stations are within reach of the campus using public transport.
  • By Underground View
    • The campus is located between Mile End (on the Hammersmith and City, District and Central lines) and Stepney Green (on the Hammersmith and City and District lines) underground stations.
  • Useful Links View

Useful Information

Building Parking

  • Site/Campus Car Parks View
    • There is a site/campus car park for staff and visitors within approximately 200m.
    • There is a/are Blue Badge parking bay(s) available within the car park.
    • The name of the car park is Queens' Building.
    • The car park is located to the right of the Queens' Building.
  • Public Car Parks View
    • There is not a car park for public use within 200m (approx).
  • Comments View
    • At the time of survey (March 2023) the left hand side of the car park was under construction so the amount of parking available was reduced.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located in front of the building.
    • There is ramped/sloped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is / are double.
    • The width of the door opening is 148cm (4ft 10in).
  • Second Set of Doors View
    • There is a second set of doors.
    • The door(s) open(s) away from you (push).
    • The door(s) is / are single.
    • The door(s) may be difficult to open.
    • The width of the door opening is 106cm (3ft 6in).
  • Ramp/Slope View
    • There is a ramp/slope at this entrance.
    • The ramp/slope is located to the right as you face the entrance.
    • The ramp/slope does bypass the step(s).
    • The ramp/slope gradient is slight.
    • The ramp is permanent.
    • There is a level landing at the top of the ramp.
    • The ramp does not have handrails.
  • Comments View
    • There are steps leading to similar entrances to the left of the automatic doors.
    • These are made up of two sets of manual double doors that open both ways (photograph 5).
    • To reach these entrances there are three medium steps (as shown in photographs 6).

Level Change (Main Entrance)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located to the left, just inside the main entrance.
  • There is/are 6 step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).
  • Comments View
    • There are also steps which are similar but are not clearly marked and have no handrails, located straight ahead from the main entrance.

Lift (Main Entrance)

  • There is a lift for public use.
  • The lift is located straight ahead from the main entrance on the ground floor.
  • The lift is a platform lift.
  • The platform lift accesses a small level change.
  • The lift is approximately 15m (16yd 1ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 84cm (2ft 9in).
  • The lift door is manual, opens outwards and may be difficult to open.
  • The dimensions of the lift are 96cm x 142cm (3ft 2in x 4ft 8in).
  • There are separate entry and exit doors in the lift.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting level in the lift is moderate to good.

Lift (Main Lift)

  • There is a lift for public use.
  • The lift is located to the left of the reception.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are B, G, 1, 2, 3 and 4.
  • Wall mounted information boards are provided at lift landings.
  • The weight limit for the lift is 1000kg.
  • The lift is approximately 12m (13yd 4in) from the main entrance lift.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 94cm x 211cm (3ft 1in x 6ft 11in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The lift has a hearing enhancement system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting level in the lift is moderate to good.

Entrance (IT Services)

  • Entrance View
    • This information is for the entrance located on the second floor of the Queens' Building.
    • There is step free access at this entrance, via lift.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is / are double.
    • The door(s) is / are heavy.
    • The width of the door opening is 144cm (4ft 9in).
  • Comments View
    • The entrance is 21m from the lift.

Reception

  • The desk/counter is 6m (6yd 1ft) from the IT Service Entrance.
  • There is level access to the desk/counter from the entrance.
  • The lighting levels are bright.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The desk/counter is staffed.
  • There is not a hearing assistance system.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.

Toilet with Adaptations

  • The nearest accessible toilet is on floor 2S in the Queens Building. Please see relevant guide for more details.

Standard Toilet(s)

  • There are standard toilets located within the Queens' Building. Please see relevant guide for more details.