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Box Office

Resorts World Arena, NEC, Perimeter Road, Birmingham, West Midlands, B40 1NT

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Access Guide

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Getting to the Resorts World Arena

Outer Walkway(s)

Outside Access (Box Office Entrance)

  • Entrance View
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Box Office'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The door(s) is/are double width.
    • The width of the door opening is 146cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Entrance (Internal Box Office Entrance)

  • Entrance View
    • This information is for the entrance located to the left as you enter.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 178cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Counter (Box Office)

  • Counter View
    • The counter is located straight ahead you enter.
    • The counter is approximately 6m (6yd 1ft) from the box office entrance.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are moderate to good.
    • The height of the counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 76cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is a clear knee recess beneath the low/lowered section of the counter.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided near the counter.
    • The type of flooring in this area is carpet.
  • Comments View
    • The counter is staffed only on event days during event open hours.

Accessible Toilet

  • The nearest accessible toilets are located in the main arena concourse.

Standard Toilet(s)

  • The nearest standard toilets are located in the main arena concourse.