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RHS Rosemoor - Otter Café

RHS Garden Rosemoor, Rosemoor , Great Torrington, EX38 8PH

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Access Guide

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Entrance (Internal Entrance)

  • This entrance is located approximately 15m from the Visitor Centre entrance.
  • The entrance area is not clearly signed.
  • There is step-free level access at the entrance.
  • There are double manual doors at this entrance.
  • The doors open towards you.
  • The doors require effort to open.
  • The width of the opening is 88cm.
  • The doors have a high visual contrast.
  • At the time of the survey, only one door was usable due to obstructions by the entrance.

Entrance (External Entrances)

  • This entrance is located within the seating area, leading in from the Garden Centre. There is a similar entrance located opposite to the service counter.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a steep gradient.
  • The ramp is over 150cm wide with no handrails.
  • There are double manual doors at this entrance, however one door is locked.
  • The doors open towards you.
  • The doors require effort to open.
  • The width of the opening is 86cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is an alternative entrance with similar dimensions.

Eating and Drinking (Otter Café)

  • Location and Service View
    • The entrance to Otter Café is located approximately 15m from the Visitor Centre entrance.
    • This area has self service counters, staff who can provide assistance with ordering, a counter where food and drink can be ordered and numerous seating options.
    • Full table service is not available.
    • Menus are handheld, wall-mounted and available on a board.
    • The following dietary requirements can be catered for: lactose free, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
    • There is a hearing assistance system signed at the internal entrance, however this was not present at the time of the survey (July 2024).
      The printed menus are also available in German.
  • Order and Payment View
    • The payment counter was surveyed.
    • The counter is located to the right of the internal entrance.
    • There is step-free level access to the counter.
    • The height of the counter is 90cm.
    • There is not a lowered section at the counter.
  • Seating Area View
    • The seating area is uncovered.
    • There is step-free level access throughout the seating area.
    • The following areas have step-free access via ramps or slopes: the external seating.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is shiny.
    • The walls and floor have a high visual contrast.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is background noise in this area which varies depending on the time of day.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.