You are on Overview. Skip to the next section.

Overview

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• About View
  • RHS Rosemoor has various sub-divided gardens with different themes.
    The site offers internal or external venues for wedding ceremonies as well as providing horticultural classes for schools.
  • Facilities available in the venue include: The Garden Centre, Gift Shop, The Otter Cafe, Wisteria Tea Room (seasonal), The Garden Restaurant, Exhibition Room/Hall, The Garden Room (for functions), Peter Buckley Learning Centre (teaching rooms and garden), two play areas and three holiday apartments.
  • View information on opening times
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • The nearest step-free train station is Umberleigh station which is approximately 10 miles from the garden.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab)
  • View information on getting here (opens new tab)
• Getting In and Around View
  • There is step-free access via ramp at the most accessible entrance.
  • There is step-free level access throughout.
  • The following areas have step-free access via ramps or slopes: the Visitor Centre and the majority of the gardens.
  • The following areas have stepped access: the Stone Garden.
    Other areas within the gardens have steps, however there are step-free routes.
    The Peter Buckley Learning Centre and Exhibition Room have lips in the door thresholds.
  • Access throughout may include uneven surfaces, manual doors and automatic doors.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • You can borrow or hire the following equipment: an electric scooter and a manual wheelchair.
  • Additional equipment which can be borrowed or hired includes: There are eight manual wheelchairs and four powered/electric scooters.
  • View more information on borrowing or hiring equipment (opens new tab).
  • There is a British Sign Language interpreter on duty.
  • Documents are available in the following formats: large print (on request) and different languages.
  • Some staff members are trained in BSL.
    The site maps are available in German and large print on request.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Staff receive the following training: dementia awareness.

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Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 5 toilets with adaptations.
  • Toilets with adaptations are located at the front of the main car park, within the Visitor Centre, Garden Room, Peter Buckley Learning Centre and by the Wisteria Tea Room.
  • The transfer space varies between left and right in the toilets with adaptations.
  • All of the accessible toilets are left hand transfer aside from the toilet in the Peter Buckley Learning Centre and by the Wisteria Tea Room.
  • Ambulant toilet facilities are located within the Visitor Centre close to the main entrance and by the Wisteria Team Room.
  • The male and female toilet facilities are located at the front of the main car park, within the Visitor Centre and the Peter Buckley Learning Centre..
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located within all the accessible toilets, aside from by the Wisteria Tea Room where it is within the ambulant toilet.

You are on Parking (Main Car Park). Skip to the next section.

Parking (Main Car Park)

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• Car Park View
  • The car park is located to the left from the site entrance.
  • The car park is open air/surface.
  • The car park surface consists of tarmac and loose chippings.
  • The loose gravel and tarmac paths towards the Visitor Centre main entrance have slight and steep slopes.
• Charges and Restrictions View
  • Parking is free for all users.

You are on Parking (Accessible and Coach Parking). Skip to the next section.

Parking (Accessible and Coach Parking)

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• Car Park View
  • The car park is located close to the Visitor Centre main entrance.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 15+ designated Blue Badge parking bays available.
  • The Blue Badge bays have faded markings.
  • The surveyed Blue Badge parking bay dimensions are 233cm (width) x 475cm (depth).
  • There is a marked zone to one side but not at the rear.
  • The width of the marked zone is 120cm.
  • The dimensions of the designated Blue Badge parking bays vary in size.
  • The nearest designated bay is 60m from the Visitor Centre main entrance.
  • The most accessible route from the Blue Badge parking has slight ramps or slopes.
  • There is a short flight of steps to the Visitor Centre from the coach parking that can be bypassed using the slope.
    The steps are not clearly marked and have a central handrail that extends horizontally to indicate the end of the flight.
• Charges and Restrictions View
  • Parking is free for all users.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Entrance (Visitor Centre). Skip to the next section.

Entrance (Visitor Centre)

• This entrance is located at the front of the Visitor Centre.
• The entrance area is not clearly signed.
• There is step-free access via ramp at the entrance.
• The ramp gradient varies between slight and steep.
• The ramp is over 150cm wide with no handrails.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 112cm.
• There is a small lip on the threshold of the opening.
• The doors have a low visual contrast.
• There is a second set of double automatic doors.
• The second set of doors open by sliding.
• The width of the opening is 114cm.
• The second set of doors have a medium visual contrast.

You are on Counter (Visitor Centre). Skip to the next section.

Counter (Visitor Centre)

• The counter is located beyond the Visitor Centre entrance.
• The distance from the Visitor Centre entrance is 5m.
• There is step-free level access to the counter.
• The height of the counter is 110cm.
• There is not a lowered section at the counter.
• There is not a hearing assistance system.
• There is background noise in this area which varies depending on the time of day.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (RHS Membership and Guest Services). Skip to the next section.

Counter (RHS Membership and Guest Services)

• The counter is located beyond the Visitor Centre entrance, by the Otter Café.
• The distance from the Visitor Centre entrance is 15m.
• There is step-free level access to the counter.
• The height of the counter is 99cm.
• There is not a lowered section at the counter.
• There is not a hearing assistance system.
• The height of the touchscreen display ranges from 106cm to 116cm from the floor.
• There is background noise in this area which varies depending on the time of day.
• There is deep pile carpet in some areas.
• Lighting levels were even at the time of the survey.
• There are tables with a height of 74cm and clear space underneath of 72cm.
  There are no chairs with armrests.

You are on Entrance (Access to External Areas). Skip to the next section.

Entrance (Access to External Areas)

• This entrance is located beyond the Visitor Centre main entrance and counters.
• The entrance area is not clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via ramp at the entrance.
• The ramp has a steep gradient.
• The ramp is over 150cm wide with no handrails.
• There are double manual doors at this entrance.
• The doors are permanently held open.
• The width of the opening is 175cm.
• There is a small lip on the threshold of the opening.
• The doors have a high visual contrast.
• Only one side of the door is permanently held open.

You are on Access Point (Garden Centre). Skip to the next section.

Access Point (Garden Centre)

• This access point is located to the rear of the Visitor Centre.
• The access point is clearly signed.
• There is a single manual gate.
• The gate is permanently held open.
• The width of the opening is 121cm.
• The gate have a low visual contrast.

You are on Outdoor Spaces (Garden Centre). Skip to the next section.

Outdoor Spaces (Garden Centre)

• The following is available in this area: a garden centre.
• Outdoor areas consist of concrete or tarmac and bonded gravel.
• There are footpaths throughout.
• The majority of the paths are wide enough for wheelchair users.
• There is step-free level access throughout all areas.
• There are not any seats situated along the paths for people to rest.

You are on Entrance (Gift Shop). Skip to the next section.

Entrance (Gift Shop)

• This entrance is located to the rear of the Visitor Centre, with access from the Garden Centre.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via ramp at the entrance.
• The ramp has a steep gradient.
• The ramp is between 75cm and 150cm wide with no handrails.
• There are double automatic doors at this entrance.
• The doors are permanently held open.
• The width of the opening is 132cm.
• The doors have a low visual contrast.

You are on Shop Floor (Gift Shop). Skip to the next section.

Shop Floor (Gift Shop)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are between 120cm - 150cm.
• The majority of product aisle widths are under 120cm.
• Some aisle widths are narrowed/obstructed by products.
• Some flooring is shiny.
• There is a high visual contrast between the shelving and floor throughout this area.
• There is background noise which varies depending on the time of day.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Lighting levels were even at the time of the survey.

You are on Checkouts (Gift Shop). Skip to the next section.

Checkouts (Gift Shop)

• The checkout area is located close to the Visitor Centre main entrance.
• There is step-free level access to the checkout area.
• The venue has a payment counter.
• The height of the payment counter is 90cm.
• There is not a lowered section at the counter.
• There is not a hearing assistance system.
• Lighting levels were even at the time of the survey.

You are on Access To (Grounds). Skip to the next section.

Access To (Grounds)

• The grounds/gardens beyond the Visitor Centre are accessed via ramp or steps.
• The distance from the Visitor Centre is 35m.
• The most accessible route has a steep ramp or slope.
• The ramp has a steep gradient.
• The ramp is over 150cm wide with no handrails.
• The ramp bypasses the steps.
• There are 15 steps with a central handrail.
• The handrail is not easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrail extends horizontally beyond the first and last step.
• The steps are unmarked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 15cm.
• The depth of the steps is between 30cm and 45cm.
• The long ramp is approximately 20m long and has no level landings/resting places.

You are on Toilet with Adaptations (Visitor Centre - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Visitor Centre - Left Hand Transfer)

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• Access View
  • The toilet surveyed is located close to the Visitor Centre main entrance.
  • The distance from the Visitor Centre entrance is 10m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The door is easy to open.
  • The width of the door opening is 86cm.
  • The door has a locking handle.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 198cm (width) x 224cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 130cm (from the side of the toilet pan).
  • There is a lever flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a low visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 91cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 80cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a low visual contrast.
  • There is a soap dispenser, however it is not wall mounted.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 88cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 88cm.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Car Park - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Car Park - Left Hand Transfer)

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• Access View
  • The toilet surveyed is located at the front of the main car park, south from the Visitor Centre entrance.
  • The distance from the Visitor Centre entrance is 75m.
  • The most accessible route to the toilet has a steep ramp or slope.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a low visual contrast.
  • The door is easy to open.
  • The width of the door opening is 80cm.
  • The door has a locking handle.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 182cm (width) x 212cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 115cm (from the side of the toilet pan).
  • There is a lever flush on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a low visual contrast.
  • The toilet seat is 45cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 100cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rail is on the left as you face the wash basin.
  • The wash basin grab rail has a low visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 105cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 104cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There are multiple coat hooks.
  • The coat hooks are 140cm and 150cm from the floor.
  • The height of the baby change facility when in use is 88cm.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Standard Toilet Facilities (Visitor Centre). Skip to the next section.

Standard Toilet Facilities (Visitor Centre)

• The male and female standard toilet facilities were surveyed.
• The toilets are located by the Visitor Centre main entrance.
• The distance from the Visitor Centre main entrance is 10m.
• The most accessible route has step-free level access.
• There is step-free level access into the toilets.
• There is pictorial signage on or near the door.
• The door requires effort to open.
• Internally the door has a high visual contrast.
• There are ambulant toilet facilities available.
• The ambulant cubicles have differing rail configurations.
• There is a wash basin, a wall mounted soap dispenser, a soap dispenser and a hand dryer available.
• The wash basin has a sensor tap.
• Lighting levels were even at the time of the survey.

You are on Standard Toilet Facilities (Car Park). Skip to the next section.

Standard Toilet Facilities (Car Park)

• The male and female standard toilet facilities were surveyed.
• The toilets are located at the front of the main car park.
• The distance from the Visitor Centre entrance is 75m.
• The most accessible route has a steep ramp or slope.
• There is stepped access into the toilets.
• There is 1 step .
• The step is unmarked.
• The height of the highest step is 17cm.
• The step at the entrance to the female toilets has a height of 11cm. The step at the entrance to the male toilets has a height of 17cm.
• There is pictorial signage on or near the door.
• The door requires effort to open.
• Internally the door has a high visual contrast.
• There are no ambulant toilet facilities available.
• There is a wash basin, a wall mounted soap dispenser and a hand dryer available.
• The wash basin has a push tap.
• Lighting levels were even at the time of the survey.