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Hampton Station

Ashley Road, Hampton, London, TW12 2HU

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Access Guide

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Assisted Travel Information

  • Assisted Travel Helpline Number: 0800 528 2100 available 24 hours a day, every day of the week (except 25th and 26th December).
  • Assisted Travel Textphone Number: 0800 692 0792 available 24 hours a day, every day of the week (except 25th and 26th December).

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest underground station is Richmond.

Parking (Station Road)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is located at the side of platform 2 on Station Road.
    • The car park type is open air/surface.
    • There is/are 1 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 360cm x 490cm (11ft 10in x 16ft 1in).
    • The nearest Blue Badge bay is 7m (7yd 1ft) from the Station Road entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.
  • Comments View
    • The parking is payable via an app called RingGo or via telephone.
    • Please click here for more information
    • Telephone:- 0203 046 0010, reference location 77428.
    • There is street parking available on Ashley Road next to platform 1.
    • This parking is limited to 30 minutes and no return within 1 hour.
    • Photographs 4 and 5 show this parking.

Outside Access (Station Road Entrance)

  • Entrance View
    • This information is for the entrance located at the side of platform 2.
    • There is ramped/sloped access at this entrance.
    • There are no doors at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
  • Comments View
    • The entrance is 460cm wide.

Outside Access (Ashley Road Entrance)

  • Entrance View
    • This information is for the entrance located at the side of platform 1.
    • There is ramped/sloped access at this entrance.
    • There are no doors at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
  • Comments View
    • The entrance is 340cm wide.

Platform 1 Ticket Hall

  • There is a single door to enter the ticket hall, on the left as you face the Ashley Road entrance (photographs 1 and 2).
  • The door opens towards you (pull), is heavy and 100cm wide.
  • There is another single door to enter leading from platform 1 (photographs 3 and 4).
  • This door opens towards you (pull), is heavy and 100cm wide.
  • The ticket hall has some seating with armrests on both sides, one ticket counter and one overhead screen showing departures and arrivals.

Reception (Ticket Office - Platform 1)

  • The desk/counter is 7m (7yd 1ft) from the Ashley Road entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • There are self-service ticket machines available outside the ticket hall on Platform 1.
  • Opening Times View
    • Monday 06:40 - 18:00.
    • Tuesday 06:40 - 18:00.
    • Wednesday 06:40 - 18:00.
    • Thursday 06:40 - 18:00.
    • Friday 06:40 - 18:00.
    • Saturday 07:40 - 18:00.
    • Sunday 09:00 - 15:00.

Train Station

  • There are generally 1 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • The station is not staffed between 18.00-06.40 during the week, 18.00-07.40 on Saturdays and 15.00-09.00 on Sundays.
  • There is a ticket office.
  • The ticket office is located at the side of platform 1.
  • The ticket office is 6m (6yd 1ft) from the Ashley Road entrance.
  • The train companies operating from within this station are South Western Railway.
  • The train companies that operate within this station include:.
  • Please click here for access information for South Western Railway.
  • There is not a taxi rank at the station.
  • Shops and services within the station include a café on platform 1.
  • All key concourse shops and services have level access.
  • There are 2 platform(s) in the station.
  • The platform(s) accessed by ramp / slope is / are Platforms 1 and 2.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are Platforms 1 and 2.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 1.
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.

Level Change (Footbridge)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located at the side of each platform.
  • There is/are 15+ step(s) to the area/service.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Comments View
    • Photographs 2 and 3 show the stairs next to platform 1.
    • Photographs 4 and 5 show the stairs next to platform 2.
    • Photograph 6 shows the footbridge between the platforms.

Level Change (Percy Road Level Crossing)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located on Percy Road.
  • The ramp/slope gradient is slight.
  • Comments View
    • The pathway runs alongside the road to cross the level crossing.
    • The level crossing has barriers which come down when a train is coming along with red flashing lights and an audible alert.
    • The crossing is uneven as you cross the tracks and is close to a busy roadway.

Café Platform 1

  • The café is located midway along Platform 1.
  • The counter is 115cm in height and faces the platform.
  • There are signboards showing the items available.
  • Hot and cold drinks and snacks are available.

Accessible Toilet (Platform 1)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 15m (16yd 1ft) from the Ashley Road entrance.
    • This accessible toilet is located on platform 1.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from the ticket counter.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 100cm (3ft 3in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 160cm x 225cm (5ft 3in x 7ft 5in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 90cm (2ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 105cm (3ft 5in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are poor.

Standard Toilet(s)

Additional Info

  • Documents can be requested in Braille.
  • Documents are available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.