You are on Assisted Travel Information. Skip to the next section.

Assisted Travel Information

• Assisted Travel Helpline Number: 0800 528 2100 available 24 hours a day, every day of the week (except 25th and 26th December).
• Assisted Travel Textphone Number: 0800 692 0792 available 24 hours a day, every day of the week (except 25th and 26th December).

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest underground station is Richmond.

You are on Parking (Station Road). Skip to the next section.

Parking (Station Road)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is located at the side of platform 2 on Station Road.
  • The car park type is open air/surface.
  • There is/are 1 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 360cm x 490cm (11ft 10in x 16ft 1in).
  • The nearest Blue Badge bay is 7m (7yd 1ft) from the Station Road entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • The parking is payable via an app called RingGo or via telephone.
  • Please click here for more information
  • Telephone:- 0203 046 0010, reference location 77428.
  • There is street parking available on Ashley Road next to platform 1.
  • This parking is limited to 30 minutes and no return within 1 hour.
  • Photographs 4 and 5 show this parking.

You are on Outside Access (Station Road Entrance). Skip to the next section.

Outside Access (Station Road Entrance)

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• Entrance View
  • This information is for the entrance located at the side of platform 2.
  • There is ramped/sloped access at this entrance.
  • There are no doors at this entrance.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
• Comments View
  • The entrance is 460cm wide.

You are on Outside Access (Ashley Road Entrance). Skip to the next section.

Outside Access (Ashley Road Entrance)

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• Entrance View
  • This information is for the entrance located at the side of platform 1.
  • There is ramped/sloped access at this entrance.
  • There are no doors at this entrance.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
• Comments View
  • The entrance is 340cm wide.

You are on Platform 1 Ticket Hall. Skip to the next section.

Platform 1 Ticket Hall

• There is a single door to enter the ticket hall, on the left as you face the Ashley Road entrance (photographs 1 and 2).
• The door opens towards you (pull), is heavy and 100cm wide.
• There is another single door to enter leading from platform 1 (photographs 3 and 4).
• This door opens towards you (pull), is heavy and 100cm wide.
• The ticket hall has some seating with armrests on both sides, one ticket counter and one overhead screen showing departures and arrivals.

You are on Reception (Ticket Office - Platform 1). Skip to the next section.

Reception (Ticket Office - Platform 1)

• The desk/counter is 7m (7yd 1ft) from the Ashley Road entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

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• Comments View
  • There are self-service ticket machines available outside the ticket hall on Platform 1.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 1 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• The station is not staffed between 18.00-06.40 during the week, 18.00-07.40 on Saturdays and 15.00-09.00 on Sundays.
• There is a ticket office.
• The ticket office is located at the side of platform 1.
• The ticket office is 6m (6yd 1ft) from the Ashley Road entrance.
• The train companies operating from within this station are South Western Railway.
• The train companies that operate within this station include:.
• Please click here for access information for South Western Railway.
• There is not a taxi rank at the station.
• Shops and services within the station include a café on platform 1.
• All key concourse shops and services have level access.
• There are 2 platform(s) in the station.
• The platform(s) accessed by ramp / slope is / are Platforms 1 and 2.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Platforms which have tactile markings at the platform edge are Platforms 1 and 2.
  • Accessible toilets are located on the platform(s).
  • Accessible toilets are located on platform(s) 1.
  • Accessible toilets are not located on the main station concourse.
  • There is not a wheelchair available to borrow.

You are on Level Change (Footbridge). Skip to the next section.

Level Change (Footbridge)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located at the side of each platform.
• There is/are 15+ step(s) to the area/service.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

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• Comments View
  • Photographs 2 and 3 show the stairs next to platform 1.
  • Photographs 4 and 5 show the stairs next to platform 2.
  • Photograph 6 shows the footbridge between the platforms.

You are on Level Change (Percy Road Level Crossing). Skip to the next section.

Level Change (Percy Road Level Crossing)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located on Percy Road.
• The ramp/slope gradient is slight.

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• Comments View
  • The pathway runs alongside the road to cross the level crossing.
  • The level crossing has barriers which come down when a train is coming along with red flashing lights and an audible alert.
  • The crossing is uneven as you cross the tracks and is close to a busy roadway.

You are on Café Platform 1. Skip to the next section.

Café Platform 1

• The café is located midway along Platform 1.
• The counter is 115cm in height and faces the platform.
• There are signboards showing the items available.
• Hot and cold drinks and snacks are available.

You are on Accessible Toilet (Platform 1). Skip to the next section.

Accessible Toilet (Platform 1)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 15m (16yd 1ft) from the Ashley Road entrance.
  • This accessible toilet is located on platform 1.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from the ticket counter.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 100cm (3ft 3in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 160cm x 225cm (5ft 3in x 7ft 5in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 90cm (2ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and general domestic waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 105cm (3ft 5in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are poor.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.
• Comments View
  • The accessible toilet can be used as the standard facility.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents can be requested in Braille.
• Documents are available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.