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St Margarets Station

St. Margarets Road, Twickenham , London, TW1 2LH

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Access Guide

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Assisted Travel Information

  • Assisted Travel Helpline Number: 0800 528 2100 available 24 hours a day, every day of the week (except 25th and 26th December).
  • Assisted Travel Textphone Number: 0800 692 0792 available 24 hours a day, every day of the week (except 25th and 26th December).

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest underground station is Richmond.

Parking

  • The venue does not have its own car park.

Outside Access (Station Concourse Entrance)

  • Entrance View
    • This information is for the entrance located on the Broadway, at the front right of the building.
    • There is stepped access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 170cm.
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 2 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 16cm.
    • There is not a/are not handrail(s) at the step(s).

Outside Access (Alternative Station Concourse Entrance)

  • Entrance View
    • This information is for the entrance located on the Broadway, at the front left of the building.
    • There is stepped access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 170cm.
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 2 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 16cm.
    • There is not a/are not handrail(s) at the step(s).

Station Concourse

  • The station concourse leads off from the two entrances to the station and passes the ticket counter, news kiosk and goes towards the platforms.
  • There is an overhead screen as you enter for up to date train departures/arrivals.
  • The lighting levels are varied throughout.

Reception (Ticket Office)

  • The desk/counter is 6m (6yd 1ft) from the station concourse entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • There are self-service machines available to the right of the ticket counter.
  • Opening Times View
    • Monday 06:20 - 19:00.
    • Tuesday 06:20 - 19:00.
    • Wednesday 06:20 - 19:00.
    • Thursday 06:20 - 19:00.
    • Friday 06:20 - 19:00.
    • Saturday 08:00 - 14:00.
    • Sunday 09:10 - 16:00.

The News Kiosk - Station Concourse

  • The news kiosk is located on the right as you enter the concourse area from the station concourse entrance.
  • The entrance to the kiosk from the concourse is 80cm in width (photograph 1).
  • The news kiosk also has a stepped entrance facing the Broadway.
  • The door here is a single, 80cm in width and is permanently held open.
  • There are 2 clearly marked steps in front of the entrance.
  • These steps are 16cm in height and have no handrails.
  • Photographs 2 and 3 show this entrance and steps.
  • The new kiosk has a counter that is 90cm in height.
  • The light levels are good throughout.

Train Station

  • There are generally 1 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • The station is not staffed between 19.00-06.20 Monday to Friday, 14.00-08.00 on Saturdays and 16.00-09.10 on Sundays.
  • There is a ticket office.
  • The ticket office is located next to the station concourse entrance.
  • The ticket office is 5m (5yd 1ft) from the station concourse entrance.
  • The train companies operating from within this station are South Western Railway.
  • The train companies that operate within this station include:.
  • Please click here for access information for South Western Railway.
  • There is not a taxi rank at the station.
  • Shops and services within the station include The News Kiosk and Nemo Café.
  • Not all key concourse shops and services have level access.
  • There are 3 platform(s) in the station.
  • The platform(s) accessed by steps only is / are Platforms 1, 2 and 3.

Level Change (Station Concourse to Platforms 1 and 2)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located on the right as you exit the concourse.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Level Change (Station Concourse to Platform 3)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located on the left as you exit the concourse.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Nemo Café - Platforms 1-2

  • The café is located opposite the stairs, on platforms 1-2.
  • There is a single door to enter the café.
  • This door is 78cm in width, opens away from you and is heavy.
  • There is an easy slope in front of the door.
  • The café counter is 95cm in height.
  • There are no seats within the café area.
  • The café serves hot and cold drinks and snacks.

Accessible Toilet

  • Accessible toilet facilities are not available.

Standard Toilet(s)

Additional Info

  • Documents can be requested in Braille.
  • Documents are available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.