Access Guide

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Summary

Getting Help and Assistance View
- Opening times are 12:00 to 19:00 Monday to Sunday.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
Access View
- Fresh Food Café and Coco di Mama is located ahead as you enter, between WHSmith and McDonald's.
- There is step-free access to Fresh Food Café and Coco di Mama.
- The entrance area is clearly signed.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- For the M1 - Northampton Services - Northbound - Roadchef AccessAble Access Guide please click here (new tab).
Toilet Facilities View
- The Changing Places facility is located ahead to the far right as you enter from the accessible entrance, just after WHSmith.
- For detailed information about the Changing Places facility please click here (new tab).
- Accessible toilet facilities are located ahead to the far right as you enter from the accessible entrance, just after WHSmith.
- For detailed information about the toilet facilities please click here (new tab).

Service and Menus View
- There is a counter where food and drink can be ordered and a touchscreen ordering service available.
- As you enter please order and pay at the counter on the right and then move to the left side of the counter to collect your order.
- Menu types include; written wall menus and picture wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
- Takeaway cups are not available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are not available.
- Music is played everywhere.
- There is not a hearing assistance system.
Self-Service Touchscreens View
- Self-service touchscreens are available for ordering.
- The touchscreens are 94cm to 134cm from the floor.
- The lowest height of the touchscreen card machines is 110cm.
- The touchscreens do not have tent cards which you can use to get food and drink delivered to tables.
Service Counter View
- The height of the counter is 85cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are moderate to good.
- Fresh Food Café and Coco di Mama share the same counter.

The seating area is located near McDonald's and Fresh Food Café.
There is step-free access to the seating area.
There is sufficient space for a wheelchair user to use the seating area.
In this area there are tables, bench seats and chairs without armrests available.
Some chairs are fixed to the floor.
Tables are not permanently fixed to the floor.
The distance between the floor and the underside of the lowest table is 72cm.
The distance between the floor and the underside of the highest table is 76cm.
Music is played everywhere.
There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
Lighting levels are moderate to good.