Access Guide
Summary
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Getting Help and Assistance
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- This venue is open 24 hours.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
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- McDonald's is located on the far left as you enter from the accessible entrance, immediately beyond Fresh Food Cafe.
- There is step-free access to McDonald's.
- The entrance area is clearly signed.
- For the M1 - Northampton Services - Northbound - Roadchef AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- The Changing Places facility is located ahead to the far right as you enter from the accessible entrance, just after WHSmith.
- For detailed information about the Changing Places facility please click here (new tab).
- Accessible toilet facilities are located ahead to the far right as you enter from the accessible entrance, just after WHSmith.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
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- There is a food and drink ordering touchscreen and a counter where food and drink can be ordered.
- Please order and pay at either the self service machines or at the counter to the right.
Orders are collected from the counter on the left.
There are overhead screens at the counter on the left to show the status of your order. - Staff can bring food and/or drinks to tables.
- Menu types include; handheld picture menus and written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is fast food.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Music is played everywhere.
- There is not a hearing assistance system.
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Self-Service Touchscreens
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- Self-service touchscreens are available for ordering.
- The touchscreens are 110cm to 177cm from the floor.
- There is a button which will condense the screen content.
- The height of the button is 116cm from the floor.
- Once condensed the touchscreen heights are 110cm to 177cm from the floor.
- The lowest height of the touchscreen card machines is 85cm.
- The touchscreens have tent cards which you can use to get food and drink delivered to tables.
- The height of the tent card rack is 140cm from the floor.
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Service Counter
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- The height of the counter is 86cm.
- There is not a lowered section of the counter.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are moderate to good.
Seating Area
- The seating area is located near McDonald's and Fresh Food Café.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are tables, bench seats and chairs without armrests available.
- Some chairs are fixed to the floor.
- Tables are not permanently fixed to the floor.
- The distance between the floor and the underside of the lowest table is 72cm.
- The distance between the floor and the underside of the highest table is 76cm.
- Music is played everywhere.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- Lighting levels are moderate to good.