Access Guide
Summary
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Getting Help and Assistance
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- Costa is open 5:30 to 21:30 Monday to Sunday.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available.
- There is not a hearing assistance system.
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Access
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- Costa is located ahead to the right as you enter.
- There is step-free access to Costa.
- The entrance area is clearly signed.
- For the M1 - Northampton Services - Southbound - Roadchef AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- Accessible toilet facilities are located ahead to the far right as you enter from the main entrance, just after WHSmith.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
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- There is a counter where food and drink can be ordered.
- Please order and pay at the counter to the left and then move along to the counter on the right to collect your order.
- Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus and picture wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available on request.
- Music is played everywhere.
- There is not a hearing assistance system .
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 80cm.
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Service Counter
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- The height of the counter is 135cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are good.
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Seating Area
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- In this area there are tables, bench seats and chairs without armrests available.
- Chairs are not permanently fixed to the floor.
- Some tables are fixed to the floor.
- The standard height for the underside of tables is 70cm.
- The surface height of the tables is 72cm.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are moderate to good.
- At time of survey the tables and seating were not set up due to covid restrictions.
Seating Area
- The seating area is located ahead and to the left as you enter the services building.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are tables, chairs without armrests, booths and bench seats available.
- Some chairs are fixed to the floor.
- Some tables are fixed to the floor.
- The distance between the floor and the underside of the lowest table is 70cm.
- The distance between the floor and the underside of the highest table is 72cm.
- The standard height for the underside of tables is 70cm.
- The surface height of the lowest table is 73cm.
- The surface height of the highest table is 76cm.
- The surface height of the tables is 76cm.
- Music is played everywhere.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- Lighting levels are varied.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitisers range between 80cm and 120cm.
- Access to the additional seating area is via main entrance.
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Comments
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- There is a baby feeding station located in the seating area. The counter is 80cm high.