Access Guide
Summary
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Getting Help and Assistance
View
- The opening times for this venue are 06:00 - 22:00 Monday to Sunday.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- McDonald's is located on the left hand side of the central walkway of the services building as you enter via the car park entrance.
- There is step-free access to McDonald's.
- The entrance area is clearly signed.
- For the M1 - Tibshelf Services - Southbound - Roadchef AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- Accessible toilet facilities are located to the rear of the services building as you enter via the car park entrance.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
View
- There is a food and drink ordering touchscreen, a counter where food and drink can be ordered and full table service available via online app.
- Orders are placed via the McDonald's app, at the touchscreens, or at the right hand side of the counter.
Order progress is displayed on a screen above the collection point, at left hand side of the counter.
Order numbers are called out when ready. - Staff can bring food and/or drinks to tables.
- Menu types include; picture wall menus and online menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is fast food.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available on request.
- Background music is played throughout this area.
- There is not a hearing assistance system .
- There is a/are hand sanitiser(s) in this area.
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Self-Service Touchscreens
View
- Self-service touchscreens are available for ordering.
- The touchscreens are 112cm to 179cm from the floor.
- There is a button which will condense the screen content.
- The height of the button is 112cm from the floor.
- Once condensed the touchscreen heights are 112cm to 133cm from the floor.
- The lowest height of the touchscreen card machines is 97cm.
- The touchscreens have tent cards which you can use to get food and drink delivered to tables.
- The height of the tent card rack is 141cm from the floor.
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Service Counter
View
- The height of the counter is 110cm.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 86cm.
- There is a clear knee recess beneath the lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are good.
Seating Area
- The seating area is located to the centre of the building.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are sofas, tables, bench seats and chairs without armrests available.
- Some chairs are fixed to the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 72cm.
- Music is played everywhere.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- Lighting levels are good.
- There are designated wheelchairs spaces at some of the tables marked on the floor with a black wheelchair symbol on a yellow disc.