Access Guide

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Summary

Getting Help and Assistance View
- The opening hours for the Fresh Food Café are 07:00 - 20:00.
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- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
Access View
- Fresh Food Café is located ahead as you enter the main services building, next to Costa.
- There is step-free access to Fresh Food Café.
- The entrance area is clearly signed.
- For the M1 - Watford Gap Services - Northbound - Roadchef AccessAble Access Guide please click here (new tab).
Toilet Facilities View
- Accessible toilet facilities are located towards the rear left of the main services building walkway.
- For detailed information about the toilet facilities please click here (new tab).
- For a Virtual Route Guide to the toilet facilities please click here (new tab).

Service and Menus View
- There is a counter where food and drink can be ordered.
- Food can either be selected from the fridge on the left or ordered at the counter.
  All food is paid for at the counter.
- Staff can bring food and/or drinks to tables.
- Menu types include; menu boards and written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available on request.
- Music is played everywhere.
- There is not a hearing assistance system .
Self-Service Touchscreens View
- Self-service touchscreens are not available for ordering.
Service Counter View
- The height of the counter is 86cm.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are moderate to good.

The seating area is located to the right as you enter the main entrance, opposite the Fresh Food Café.
There is step-free access to the seating area.
There is sufficient space for a wheelchair user to use the seating area.
In this area there are tables and chairs without armrests available.
Chairs are not permanently fixed to the floor.
Tables are not permanently fixed to the floor.
The distance between the floor and the underside of the lowest table is 71cm.
The distance between the floor and the underside of the highest table is 74cm.
Music is played everywhere.
There is flooring which is shiny and could cause issues with glare or look slippery to some people.
Lighting levels are moderate to good.