Access Guide
Summary
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Getting Help and Assistance
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- This venue is open 24 hours.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- McDonald's is located to the rear right as you enter the main services building, next to WHSmith.
- There is step-free access to McDonald's.
- The entrance area is clearly signed.
- For the M1 - Watford Gap Services - Northbound - Roadchef AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- Accessible toilet facilities are located towards the rear left of the main services building walkway.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
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- There is a food and drink ordering touchscreen and a counter where food and drink can be ordered.
- Orders are placed either on the self-service touchscreens or at the counter.
There is a separate waiting zone and counter for collections. - Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus and picture wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is fast food.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Music is played everywhere.
- There is not a hearing assistance system.
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Self-Service Touchscreens
View
- Self-service touchscreens are available for ordering.
- The touchscreens are 110cm to 170cm from the floor.
- There is a button which will condense the screen content.
- The height of the button is 110cm from the floor.
- Once condensed the touchscreen heights are 110cm to 130cm from the floor.
- The lowest height of the touchscreen card machines is 88cm.
- The touchscreens have tent cards which you can use to get food and drink delivered to tables.
- The height of the tent card rack is 130cm from the floor.
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Service Counter
View
- The height of the counter is 86cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are moderate to good.