Access Guide

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Summary

Getting Help and Assistance View
- The venue is open 11:00 - 20:00 Monday to Sunday.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
Access View
- Chozen Noodle is located directly ahead as you enter the services building from the main entrance.
- There is step-free access to Chozen Noodle.
- The entrance area is clearly signed.
- For the M20 - Maidstone Services - Roadchef AccessAble Access Guide please click here (new tab).
Toilet Facilities View
- Accessible toilet facilities are located at the rear right of the services building.
- For detailed information about the toilet facilities please click here (new tab).

Service and Menus View
- There is a counter where food and drink can be ordered.
- Customers order from the counter and staff will then bring the order to the table in the shared seating area.
- Staff can bring food and/or drinks to tables.
- Menu types include; picture wall menus and written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is Asian cuisine.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available on request.
- Background music is played throughout this area.
- There is not a hearing assistance system .
Self-Service Touchscreens View
- Self-service touchscreens are not available for ordering.
Service Counter View
- The height of the counter is 137cm.
- There is not a lowered section of the counter.
- The height of the tray counter/rail is 80cm.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are moderate to good.

The seating area is located ahead as you enter the services building from the main entrance.
There is step-free access to the seating area.
There is sufficient space for a wheelchair user to use the seating area.
In this area there are picnic tables with fixed seating, chairs without armrests, tables and bench seats available.
Chairs are not permanently fixed to the floor.
Some tables are fixed to the floor.
The standard height for the underside of tables is 72cm.
The surface height of the tables is 75cm.
Background music is played throughout this area.
There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
Lighting levels are good.
Access to the additional seating area is via the main entrance.
There are benches and picnic tables outside.