Access Guide
Summary
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Getting Help and Assistance
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- This venue is open 24 hours.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
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- Jackpot £500 is located in the centre of the services building, next to WHSmith.
- There is step-free access to Jackpot £500 gaming areas 1 and 2.
- The entrance area is clearly signed.
- For the M20 - Maidstone Services - Roadchef AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- The Changing Places facility is located at the rear right of the services building.
- For detailed information about the Changing Places facility please click here (new tab).
- Accessible toilet facilities are located at the rear right of the services building.
- For detailed information about the toilet facilities please click here (new tab).
Gaming Area (1)
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Area
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- The following details are for the over 18's area.
- The area has an unobstructed minimum turning space of 150cm x 150cm.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is low colour contrast between the walls and floor in all areas.
- The lighting levels are low to moderate.
- Background music is played throughout this area.
- The change machine controls range from 58cm to 155cm.
- The slot machine controls range from 100cm to 160cm.
- There is no seating in the area. Gamers stand to play at the slot machines.
Gaming Area (2)
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Area
View
- The following details are for the over 18's area.
- The area has an unobstructed minimum turning space of 150cm x 150cm.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is low colour contrast between the walls and floor in all areas.
- The lighting levels are low to moderate.
- Background music is played throughout this area.
- The change machine controls range from 42cm to 160cm.
- The slot machine controls range from 100cm to 160cm.
- There are hand sanitisers.
- The height of the hand sanitiser(s) is/are 110cm.
- There is no seating in the area. Gamers stand to play at the slot machines.
The change machine was out of order when surveyed (June 2023).