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McDonald's - M20 - Maidstone Services - Roadchef

M20 - Maidstone Services - Roadchef, M20 Junction 8, Hollingbourne, Kent, ME17 1SS

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Access Guide

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Summary

Eating / Drinking

  • Service and Menus View
    • There is a food and drink ordering touchscreen and a counter where food and drink can be ordered.
    • As you arrive at McDonald's, you will first have the option to use the self-service touchscreens or go to a payment window.
      You will then receive a receipt with your order number.
      Your order will be called at the collection counter and will show up on a screen above the counter.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; written wall menus, online menus and picture wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is fast food.
    • Takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available on request.
    • Background music is played throughout this area.
    • There is not a hearing assistance system .
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 110cm.
  • Self-Service Touchscreens View
    • Self-service touchscreens are available for ordering.
    • The touchscreens are 113cm to 170cm from the floor.
    • There is a button which will condense the screen content.
    • The height of the button is 113cm from the floor.
    • Once condensed the touchscreen heights are 113cm to 134cm from the floor.
    • The lowest height of the touchscreen card machines is 98cm.
    • The touchscreens have tent cards which you can use to get food and drink delivered to tables.
    • The height of the tent card rack is 125cm from the floor.
  • Service Counter View
    • The height of the counter is 86cm.
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • There is a moveable card machine available for payment.
    • The lighting levels are moderate to good.
  • Payment Counter View
    • The height of the counter is 86cm.
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • The lighting levels are moderate to good.

Seating Area

  • The seating area is located ahead as you enter the services building from the main entrance.
  • There is step-free access to the seating area.
  • There is sufficient space for a wheelchair user to use the seating area.
  • In this area there are picnic tables with fixed seating, chairs without armrests, tables and bench seats available.
  • Chairs are not permanently fixed to the floor.
  • Some tables are fixed to the floor.
  • The standard height for the underside of tables is 72cm.
  • The surface height of the tables is 75cm.
  • Background music is played throughout this area.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • Lighting levels are good.
  • Access to the additional seating area is via the main entrance.
  • There are benches and picnic tables outside.