Access Guide
Summary
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Getting Help and Assistance
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- This motorway services is open 24 hours.
- There is a member of staff available for help and assistance.
- Customers can get assistance by going to WHSmith or asking for the Duty Manager.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available.
- The following mobility aids are available; ceiling track hoists and wheelchairs.
- To obtain mobility aids please contact a member of staff.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
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Services Available
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- The following services are available here; a petrol station, electric car charging points, cash machines and free WiFi.
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Toilets and Changing Facilities Available
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- The following facilities are available here; a Changing Places facility, baby changing facilities, shower facilities, standard toilets and an accessible toilet.
- For detailed information on the toilets available please click here (new tab).
- The Virtual Access Guide below shows the route from the Blue Badge parking bays to the Changing Places facility, please click the link below.
- For a Virtual Route Guide to the toilet facilities please click here (new tab).
- The Virtual Access Guide below shows the route from the Blue Badge parking bays to the accessible toilet, please click the link below.
- For a Virtual Route Guide to the toilet facilities please click here (new tab).
- There is an assistance dog toilet or toileting area at the venue/nearby.
- The assistance dog toilet or toileting area is located on the left hand side of the building.
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Shops
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- The following shops are available here; WHSmith and Spar.
- For the WHSmith - M25 - Clacket Lane Services - Eastbound - Roadchef AccessAble Access Guide please click here (new tab).
- For the Spar - M25 - Clacket Lane Services - Eastbound - Roadchef AccessAble Access Guide please click here (new tab).
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Catering Facilities
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- The following catering facilities are available here; Costa, McDonald's, Leon and Chozen Noodles.
- For the Costa - M25 - Clacket Lane Services - Eastbound - Roadchef AccessAble Access Guide please click here (new tab).
- For the McDonald's - M25 - Clacket Lane Services - Eastbound - Roadchef AccessAble Access Guide please click here (new tab).
- For the Leon - M25 - Clacket Lane Services - Eastbound - Roadchef AccessAble Access Guide please click here (new tab).
- For the Chozen Noodle - M25 - Clacket Lane Services - Eastbound - Roadchef AccessAble Access Guide please click here (new tab).
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Adjoining Motorway Services
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- There is an adjoining motorway services building which cannot be accessed via this building.
- The following services are available at the adjoining motorway services; accommodation, a petrol station, electric car charging points, cash machines and free WiFi.
- The following facilities are available at the adjoining motorway services; an accessible toilet, standard toilets, baby changing facilities and shower facilities.
- For the M25 - Clacket Lane Services - Westbound - Roadchef AccessAble Access Guide please click here (new tab).
Getting Here
- The eastbound services are located directly off the M25 between junctions 5 and 6.
- There is signage along the motorway indicating the distance to the services.
- The main car park has 9 Blue Badge parking bays, 4 electric vehicle charging points and a number of standard parking bays.
- Coach parking is available at the rear of the building.
Parking
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Parking
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- The car park is located in front of the services building.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park surface is tarmac.
- There is lighting in the car park.
- Clearly marked/signposted parent and child parking bays are not available.
- All parking spaces are provided on a first come first served basis.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- There is not signage available to direct users to the Blue Badge parking bays.
- There is/are 9 designated Blue Badge parking bay(s) within the car park.
- The Blue Badge bay(s) is/are clearly marked.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 270cm x 505cm.
- The Blue Badge parking bays have a marked zone to both sides and rear.
- The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
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Paying
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- Parking charges apply after a limited time.
- Free parking for all users is limited to 2 hours.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located throughout the car park.
- Payment term signs do make it clear if parking charges apply to Blue Badge holders.
- Payment for parking charges is made over the phone and via an app/online.
- To pay via the NexusPay app use the location code 1997.
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Access from the Car Park
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- Pedestrian walkways are available in the car park.
- The surface on the pedestrian walkways is block paving.
- The nearest designated Blue Badge parking bay is approximately 4m from the main entrance.
- There are dropped kerbs from the Blue Badge bay(s) to the building.
- The entrance is clearly visible from the Blue Badge parking bay(s).
- There are slight slopes on the walkways in the car park.
Electric Vehicle Charging Points (GRIDSERVE)
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Standard Electric Vehicle Charging Point(s)
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- There is a/are electric vehicle charging point(s) available.
- The provider of the charging point(s) is GRIDSERVE.
- Rapid charging is available.
- The electric vehicle charging point(s) is/are located on the left hand side of the car park.
- Staff are able to provide assistance with the electric vehicle charging points.
- If you require assistance with accessibility to our chargers then please contact our Duty Manager between 7am-10pm on 07826 872 802 or going in and asking for help.
When you arrive please let us know the following: colour and model of car and how we can support you. For all other assistance with charging please call GRIDSERVE on 0333 1234 333. - There is/are 4 electric vehicle charging point(s).
- The electric vehicle charging bay markings are faded.
- The dimensions of the electric vehicle charging bay(s) surveyed are 240cm x 427cm.
- The charging point(s) is/are located to the rear as you approach the bay(s).
- The height range of the electric vehicle charging point controls/screen is 107cm to 127cm.
- The height of the electric vehicle charging point nozzle slot is 100cm.
- The charging point(s) require tap and pay (contactless payment).
- Parking charges apply for all users (including Blue Badge holders).
- Charging for all users is limited to 45 minutes.
- Payment signs are not provided.
- Payment for charging is made at the charging point(s).
- For more information and a guide to electric vehicle charging please click here.
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Blue Badge Electric Vehicle Charging Point(s)
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- There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.
Seating Area (Outdoors)
- The seating area is located to the left of the services building.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are picnic tables with fixed seating and bench seats available.
- Some chairs are fixed to the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 66cm.
- The type of flooring at the seating area is block paving and grass.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the services building.
- The entrance area/door is clearly signed.
- This entrance is signed with 'roadchef'.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically (towards you).
- The main automatic door(s) is/are push pad or push button activated.
- The push pad or push button is 72cm from floor level.
- The door(s) is/are single width.
- The width of the door opening is 105cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically (towards you).
- The automatic door(s) is/are push pad or push button activated.
- The push pad or push button is 72cm from floor level.
- The door(s) is/are single width.
- The width of the door opening is 105cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
- There are bollards at this entrance.
- The minimum width between the bollards is 180cm.
- The height of the bollard(s) is 110cm.
- The bollards do contrast visually with the paving.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 97cm.
- There are also double (one side locked), heavy doors which open towards you (pull).
The width of the doors are 97cm.
The single automatic door bypasses the manual double doors.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance and between the two sets of doors.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- The lighting levels at the ramp/slope are good.
Outside Access (Lorry Car Park Entrance)
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Entrance
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- This information is for the entrance located at the rear of the services building.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Entrance'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically (towards you).
- The main automatic door(s) is/are push pad or push button activated.
- The push pad or push button is 70cm from floor level.
- The door(s) is/are single width.
- The width of the door opening is 103cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically (towards you).
- The automatic door(s) is/are push pad or push button activated.
- The push pad or push button is 70cm from floor level.
- The door(s) is/are single width.
- The width of the door opening is 103cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
- There are bollards at this entrance.
- The minimum width between the bollards is 92cm.
- The height of the bollard(s) is 103cm.
- The bollards do contrast visually with the paving.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 128cm.
- There are also manual, single, heavy doors that open towards you (pull).
The width of the doors are 82cm.
The single automatic door bypasses the single manual door.
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Ramp/Slope
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- There is a slope with a very easy incline.
Getting Around
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Access and Circulation
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- There is step-free access throughout the building.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is high colour contrast between the walls and floor in the majority of walkways.
- The lighting levels are good.
- Music is played everywhere.
- The cash machine(s) is/are located opposite WHSmith.
- The controls/screen heights of the cash machine(s) vary between 92cm and 118cm.
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Signage
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- There is directional signage and overhead written signage available.
- The colour, design and typeface of signs is consistent throughout the building.
Seating Area
- The seating area is located in the centre of the services building.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are tables and chairs without armrests available.
- Chairs are not permanently fixed to the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 72cm.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- Lighting levels are good.
Changing Places
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Location and Access
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- The facility is located to the rear of the services building.
- The facility is approximately 50m from the main entrance.
- The facility is in addition to standard and accessible toilets.
- The facility is not located close to other managed facilities (e.g. reception or service counter).
- There is level access into the facility.
- The facility surveyed is for the sole use of disabled people.
- The contrast between the external door(s) and wall(s) is high.
- The contrast between the internal door(s) and wall(s) is high.
- You do need a key for the facility.
- The key is a radar key.
- The key can be obtained from a member of staff.
- There is a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
- There is pictorial, written text and dementia friendly signage on or near the door.
- The door(s) open(s) outwards.
- The door(s) may be difficult to open.
- The door is locked by a locking handle.
- The door has a horizontal grab rail.
- The width of the door opening is 96cm.
- The dimensions of the facility are 460cm x 295cm.
- The ceiling height is at a minimum of 2.4m.
- There is a clear 200cm x 180cm manoeuvring space in the facility.
- The facility has a non-slip floor.
- The contrast between the walls and floor is high.
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Toilet Details
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- The facility toilet has a transfer space on both sides.
- The transfer space on the right as you face the toilet is 196cm.
- The transfer space on the left as you face the toilet is 142cm.
- Dropdown rails are provided.
- As you face the toilet the dropdown rail(s) is/are on both sides.
- The contrast between the dropdown rail(s) and wall is medium.
- As you face the toilet there are vertical grab rails on both sides.
- The contrast between the wall-mounted grab rails to the left of the toilet and wall is high.
- The contrast between the wall-mounted grab rails to the right of the toilet and wall is high.
- The height of the toilet seat above floor level is 48cm.
- There is a spatula flush.
- There is a toilet roll holder.
- The height of the toilet roll holder is 96cm.
- The toilet has a cistern.
- The toilet seat contrast is high.
- There is an emergency pull cord alarm for the toilet.
- The emergency pull cord alarm is within reach and fully functional.
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Changing Bench and Hoist Details
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- The facility changing bench is wall mounted.
- The facility changing bench height is adjustable.
- The length of the facility changing bench is 180cm.
- The facility hoist is powered overhead.
- The overhead hoist covers all areas in the cubicle.
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Shower Details
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- There is not a shower unit with a detachable shower head.
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Other Facilities
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- A privacy screen is available.
- The type of wash basin is adjustable.
- The wash basin tap type is lever.
- There is a mixer tap.
- Wall mounted grab rails are not available at the wash basin.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser is at the recommended height of 80cm-100cm.
- The height of the wall fixed soap dispenser is 96cm.
- Wide tear off paper roll is available.
- The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
- The height of the wide paper roll dispenser is 106cm.
- There is a hand dryer.
- The hand dryer is at the recommended height of 80cm-100cm.
- The height of the hand dryer is 90cm.
- There is not a towel dispenser.
- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is not a shelf next to the toilet.
- There is a/are nappy/incontinence items bin disposal units.
- There is an emergency pull cord alarm for the facility.
- The emergency pull cord alarm is within reach and fully functional.
- There is a/are coat hook(s).
- The coat hooks are 102cm and 137cm from the floor.
- There is not a hand sanitiser.
- There is a red flashing fire alarm beacon within the toilet.
- The lighting levels are good.
- The lighting is activated by a sensor.
Accessible Toilet (Right Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- This accessible toilet is located at the rear of the services building.
- This accessible toilet is approximately 44m from the main entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The signage says 'Not Every Disability Is Visible. Accessible Toilet'.
- The contrast between the external door(s) and wall(s) is high.
- The door(s) open(s) outwards.
- The door(s) may be difficult to open.
- The door is locked by a twist lock.
- The width of the accessible toilet opening is 86cm.
- The contrast between the internal door(s) and wall(s) is high.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door(s) is high.
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Toilet Features
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- The dimensions of the accessible toilet are 147cm x 194cm.
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- The lighting is permanent.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 70cm.
- The transfer space is obstructed by a sanitary bin and a waste disposal bin.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The contrast between the walls and floor is low.
- There is an emergency pull cord alarm.
- The emergency pull cord alarm is fully functional.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary and nappy/incontinence items bin disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a colostomy bag shelf next to the toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 48cm.
- The toilet seat contrast is high.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 86cm.
- The contrast between the toilet roll holder and the wall is medium.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 74cm.
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser cannot be reached from seated on the toilet.
- The height of the wall fixed soap dispenser is 87cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 97cm.
- The contrast between the hand dryer and the wall is good.
- There is not a hand sanitiser.
Accessible Toilet (Left Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- This accessible toilet is located at the rear of the services building.
- This accessible toilet is approximately 48m from the main entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- The signage says 'Not Every Disability Is Visible. Accessible Toilet'.
- The contrast between the external door(s) and wall(s) is high.
- The door(s) open(s) outwards.
- The door(s) may be difficult to open.
- The door is locked by a twist lock.
- The width of the accessible toilet opening is 88cm.
- The contrast between the internal door(s) and wall(s) is high.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door(s) is high.
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Toilet Features
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- The dimensions of the accessible toilet are 148cm x 195cm.
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- The lighting is permanent.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 76cm.
- The transfer space is obstructed by a sanitary bin.
- There is a flush, however it is not on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The contrast between the walls and floor is low.
- There is an emergency pull cord alarm.
- The emergency pull cord alarm is fully functional.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary and nappy/incontinence items bin disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a colostomy bag shelf next to the toilet.
- The toilet has a cistern.
- There is a lid attached to the toilet seat.
- The height of the toilet seat above floor level is 48cm.
- The toilet seat contrast is low.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 97cm.
- The contrast between the toilet roll holder and the wall is medium.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 74cm.
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser can be reached from seated on the toilet.
- The height of the wall fixed soap dispenser is 97cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 95cm.
- The contrast between the hand dryer and the wall is good.
- There is not a hand sanitiser.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby changing table available.
- The height of the baby changing table is 75cm.
Standard Toilet(s)
- Standard toilet facilities are available.
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Toilet Facilities
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- The female toilet is located at the rear of the services building.
- There is step-free access into the toilet(s).
- The toilet(s) is/are approximately 47m from the main entrance.
- There is pictorial and written text signage on or near the toilet entrance.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 77cm.
- The wash basin(s) tap type is push.
- Lighting levels are good.
- The lighting is permanent.
- There is a hand sanitiser.
- The height of the hand sanitiser is 114cm.
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Toilet Facilities 2
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- The male toilet is located at the rear of the services building.
- There is step-free access into the toilet(s).
- The toilet(s) is/are approximately 45m from the main entrance.
- There is pictorial and written text signage on or near the toilet entrance.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 85cm.
- The wash basin(s) tap type is push.
- Lighting levels are good.
- The lighting is permanent.
- There is a hand sanitiser.
- The height of the hand sanitiser is 114cm.
Standard Shower (Female)
- The shower facilities are located to the left of the female standard toilet entrance.
- The shower facilities are approximately 3m from the female standard toilet entrance.
- There is step-free access to the shower facilities.
- A key is required for the shower facilities.
- The key can be obtained from WHSmith.
- There is pictorial and written text signage on or near the shower door.
- The signage says 'Shower'.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 75cm.
- The contrast between the external door(s) and wall(s) is high.
- The contrast between the internal door(s) and wall(s) is high.
- The lighting levels are good.
- The lighting is activated by a sensor.
- The height of the step to access the shower is 11cm.
- The height of the wash basin is 88cm.
Standard Shower (Male)
- The shower facilities are located at the rear of the male standard toilets.
- The shower facilities are approximately 6m from the male standard toilets entrance.
- There is step-free access to the shower facilities.
- A key is required for the shower facilities.
- The key can be obtained from WHSmith.
- There is pictorial and written text signage on or near the shower door.
- The signage says 'Showers'.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 76cm.
- The contrast between the external door(s) and wall(s) is high.
- The contrast between the internal door(s) and wall(s) is high.
- The lighting levels are good.
- The lighting is activated by a sensor.
- The width of the door to access each shower is 58cm.
There are small thresholds to access the showers. - There are three showers available.
The height of the bench is 42cm.
The height of the wash basins is 83cm.
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Parent and Baby Room
- The parent and baby room is located at the rear of the services building.
- The parent and baby room is approximately 49m from the main entrance.
- There is step-free access into the parent and baby room.
- There is pictorial and written text signage on or near the parent and baby room door.
- The signage says 'Baby Changing'.
- The door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 76cm.
- The contrast between the external door(s) and wall(s) is medium.
- The contrast between the internal door(s) and wall(s) is high.
- The baby changing table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby changing table is not height adjustable.
- The height of the baby changing table once extended is 90cm.
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 80cm.
- The wash basin tap type is push.
- There is/are not chair(s) in the parent and baby room.
- There is not a toilet in the parent and baby room.
- There is not a red flashing fire alarm beacon within the room.
- The lighting levels are good.
- The lighting is activated by a sensor.
- There is not a hand sanitiser.
Emergency Evacuation Procedure
- There is an audio alarm for emergencies.
- Fire wardens/marshals are available on site.
- There is not a/are not internal refuge point(s).
- People exit the building using the entrances/exits.
- There is an external emergency meeting point.
- The external emergency meeting point is located in the lorry park at the back of the services building.