Access Guide
Summary
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Getting Help and Assistance
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- Opening hours are 07.00 - 18.00 daily.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- Fresh Food Café is located ahead from the main entrance.
- There is step-free access to Fresh Food Café.
- The entrance area is clearly signed.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- For the M25 - Clacket Lane Services - Westbound - Roadchef AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- Accessible toilet facilities are located at the rear of the building.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
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- There is a counter where food and drink can be ordered.
- Customers can order from the left side of the counter where the pay point is.
Once the orders are complete they will be called out for the customers to collect from the right side of the counter. - Staff cannot bring food and/or drinks to tables.
- Menu types include; written wall menus and menu boards.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available on request.
- Music is played everywhere.
- There is not a hearing assistance system .
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Service Counter
View
- The height of the counter is 84cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are moderate to good.
Seating Area
- The seating area is located to the rear of the building opposite WHSmith.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are tables, a mixture of chairs with and without armrests and bench seats available.
- Some chairs are fixed to the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 78cm.
- Music is played everywhere.
- Lighting levels are moderate to good.