Access Guide
Summary
-
Getting Help and Assistance
View
- Opening hours are 07:00 - 22:00 Monday to Sunday.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
-
Access
View
- McDonald's is located to the left from the main entrance.
- There is step-free access to McDonald's.
- The entrance area is clearly signed.
- For the M25 - Clacket Lane Services - Westbound - Roadchef AccessAble Access Guide please click here (new tab).
-
Toilet Facilities
View
- Accessible toilet facilities are located at the rear of the building.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
-
Service and Menus
View
- There is a food and drink ordering touchscreen, a counter where food and drink can be ordered and full table service available via online app.
- Customers can order at the counter or touch screen.
Once ordered customers will receive an order number that gets called out when the food and drink is ready.
Food orders can also be placed using the My McDonald's app. - Staff can bring food and/or drinks to tables.
- Menu types include; picture wall menus, written wall menus and online menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is fast food.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- There is not a hearing assistance system .
-
Self-Service Touchscreens
View
- Self-service touchscreens are available for ordering.
- The touchscreens are 110cm to 180cm from the floor.
- There is a button which will condense the screen content.
- The height of the button is 111cm from the floor.
- Once condensed the touchscreen heights are 110cm to 150cm from the floor.
- The lowest height of the touchscreen card machines is 90cm.
- The touchscreens do not have tent cards which you can use to get food and drink delivered to tables.
-
Service Counter
View
- The height of the counter is 85cm.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
-
Seating Area
View
- There is step-free access throughout.
- There is sufficient space for a wheelchair user to use the seating area.
- There are some tables which are accessible to wheelchair users.
- In this area there are tables, bench seats and chairs without armrests available.
- Some chairs are fixed to the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 78cm.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are moderate to good.