Access Guide
Summary
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Getting Help and Assistance
View
- This venue is open 24 hours.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available.
- There is not a hearing assistance system.
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Access
View
- WHSmith is located on the right hand side of the main walkway.
- There is step-free access to WHSmith.
- The entrance area is clearly signed.
- For the M25 - Clacket Lane Services - Westbound - Roadchef AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- The Changing Places facility is located at the rear of the building.
- For detailed information about the Changing Places facility please click here (new tab).
- Accessible toilet facilities are located at the rear of the building.
- For detailed information about the toilet facilities please click here (new tab).
Shop
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Circulation
View
- The majority of aisle widths are 150cm+.
- There may be product displays located within the aisles.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is high colour contrast between the walls and floor in all areas.
- The lighting levels are good.
- Music is played everywhere.
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Till(s)
View
- The till(s) is/are located to the left from the entrance.
- There is step-free access to the till(s).
- There is a clear unobstructed route to the till(s).
- The till(s) is/are clearly signed.
- There are no windows, TVs, glazed screens or mirrors at/behind the till(s).
- The till(s) is not/are not placed in front of a plain background.
- The lighting levels at the till(s) are good.
- The chip & pin card machines are accessible from the till(s).
- There is a cashback option at the till(s).
- The height of the till(s) is/are 104cm.
- There is not a lowered section at the till(s).
- There is not a hearing assistance system at the till(s).
- Self service tills are available.
- The controls/screen heights vary between 94cm and 134cm.
- The chip & pin card machines are accessible from the self service tills.
- Staff can provide assistance with using the self service tills.