Access Guide
Summary
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Getting Help and Assistance
View
- Costa is open 07:00 to 18:00 Monday to Saturday and 07:00 to 19:00 on Sunday.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- Costa is located is on the right hand side as you enter the services.
- There is step-free access to Costa.
- The entrance area is clearly signed.
- For the M27 - Rownhams Services - Northbound - Roadchef AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- Accessible toilet facilities are located next to WHSmith.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
View
- There is a counter where food and drink can be ordered.
- Orders for food and drink are placed at the service counter.
A member of staff will advise you when your order is ready. - Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus and online menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- There is not a hearing assistance system.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 95cm.
- Free standing hand sanitisers are available on the service counter.
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Service Counter
View
- The height of the counter is 106cm.
- There is not a lowered section of the counter.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are moderate to good.
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Seating Area
View
- There is step-free access throughout.
- There is sufficient space for a wheelchair user to use the seating area.
- The majority of tables are accessible to wheelchair users.
- In this area there are coffee tables, tables, armchairs and chairs without armrests available.
- The height between the floor and the underside of the lowest table is 46cm.
- The distance between the floor and the underside of the highest table is 72cm.
- The standard height for the underside of tables is 72cm.
- The surface height of the tables is 74cm.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are moderate to good.