Access Guide
Summary
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Getting Help and Assistance
View
- McDonalds is open daily from 05:00 - 22:00.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- McDonald's is located to the rear right of the services.
- There is step-free access to McDonald's.
- The entrance area is clearly signed.
- For the M27 - Rownhams Services - Northbound - Roadchef AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- Accessible toilet facilities are located to the left as you enter the services.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
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- There is a food and drink ordering touchscreen, a counter where food and drink can be ordered and full table service available via online app.
- Orders are placed either on the self-service touchscreens, via the My McDonald's app or at the counter.
The 'collection' screen will advise customers when their order is ready. - Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus and online menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is fast food.
- Takeaway cups are available.
- Drinking straws are available.
- Music is played everywhere.
- There is not a hearing assistance system.
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Self-Service Touchscreens
View
- Self-service touchscreens are available for ordering.
- The touchscreens are 114cm to 182cm from the floor.
- There is a button which will condense the screen content.
- The height of the button is 114cm from the floor.
- Once condensed the touchscreen heights are 114cm to 152cm from the floor.
- The lowest height of the touchscreen card machines is 89cm.
- The touchscreens have tent cards which you can use to get food and drink delivered to tables.
- The height of the tent card rack is 139cm from the floor.
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Service Counter
View
- The height of the counter is 86cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are moderate to good.
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Seating Area
View
- There is step-free access throughout.
- There is sufficient space for a wheelchair user to use the seating area.
- The majority of tables are accessible to wheelchair users.
- In this area there are tables, bench seats and chairs without armrests available.
- Some chairs are fixed to the floor and each other.
- Tables are not permanently fixed to the floor.
- The height between the floor and the underside of the lowest table is 70cm.
- The distance between the floor and the underside of the highest table is 72cm.
- The standard height for the underside of tables is 70cm.
- The surface height of the tables is 75cm.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are moderate to good.