Access Guide
Summary
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Getting Help and Assistance
View
- Costa is open daily from 05:50 - 21:30.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- Costa is located at the rear as you enter the service.
- There is step-free access to Costa.
- The entrance area is clearly signed.
- For the M27 - Rownhams Services - Southbound - Roadchef AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- Accessible toilet facilities are located next to WHSmith.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
View
- There is a counter where food and drink can be ordered.
- Customers order food and drink at the service counter.
A member of staff will advise you when your order is ready. - Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- There is not a hearing assistance system .
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 112cm.
- Free standing hand sanitisers are available on the service counter.
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Service Counter
View
- The height of the counter is 92cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are moderate to good.
Seating Area
- The seating area is located between Leon and Costa.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are tables, bench seats, high tables, stools and a mixture of chairs with and without armrests available.
- Some chairs are fixed to the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 70cm.
- The surface height of the tables is 106cm.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- Lighting levels are good.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 130cm.
Seating Area (Additional Outside Seating)
- The seating area is located externally, between Costa and Leon.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are picnic tables with fixed seating available.
- All chairs are fixed to tables.
- This area is accessed from within the services via a door.
The door leading to the outdoor seating area is 100cm wide.
The door opens outwards by a push bar and is for exit only.
Re-entry to the services is by the main entrance, or if the exit door is permanently held open in good weather conditions.