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Costa - M5 - Strensham Services - Southbound - Roadchef

M5 - Strensham Services - Southbound - Roadchef, M5 Junction 8, Strensham, Warwickshire, WR8 0BZ

Access Guide

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Summary

Eating / Drinking

  • Service and Menus View
    • There is a counter where food and drink can be ordered and full table service available via online app.
    • Orders are placed at the service counter, and a member of staff will advise you when your order is ready.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; written wall menus and picture wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold snacks.
    • Takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • There is a hearing assistance system.
    • The system is a fixed loop.
    • The hearing assistance system is located on the left of the service counter.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 19/04/2021.
    • The hearing assistance system was working at the time of testing.
  • Self-Service Touchscreens View
    • Self-service touchscreens are not available for ordering.
  • Service Counter View
    • The height of the counter is 102cm.
    • There is not a lowered section of the counter.
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • There is a moveable card machine available for payment.
  • Seating Area View
    • There is step-free access throughout.
    • There is sufficient space for a wheelchair user to use the seating area.
    • The majority of tables are accessible to wheelchair users.
    • In this area there are tables, bench seats and chairs without armrests available.
    • Some chairs are fixed to the floor.
    • Tables are not permanently fixed to the floor.
    • The standard height for the underside of tables is 73cm.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The lighting levels are moderate to good.