Access Guide
Summary
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Getting Help and Assistance
View
- Opening hours for this venue are 06:00-19:00 Monday to Wednesday, 06:00 - 20:00 Thursday, 06:00 - 22:00 Friday, 06:00 - 21:00 Saturday, 07:00 - 22:00 Sunday.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- Costa is located ahead as you enter the services.
- There is step-free access to Costa.
- The entrance area is clearly signed.
- For the M56 - Chester Services - Roadchef AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- Accessible toilet facilities are located at the rear of the services, on the right.
- For detailed information about the toilet facilities please click here (new tab).
- For a Virtual Route Guide to the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
View
- There is a counter where food and drink can be ordered.
- Orders are taken at the counter and then collected from the left hand side of the counter.
- Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Background music is played throughout this area.
- There is not a hearing assistance system .
- The height of the hand sanitiser(s) is/are 85cm.
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Service Counter
View
- The height of the counter is 106cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
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Seating Area
View
- There is step-free access throughout.
- There is sufficient space for a wheelchair user to use the seating area.
- The majority of tables are accessible to wheelchair users.
- In this area there are coffee tables, tables, long tables, bench seats and a mixture of chairs with and without armrests available.
- Some chairs are fixed to the floor and each other.
- Tables are not permanently fixed to the floor.
- The height between the floor and the underside of the lowest table is 64cm.
- The distance between the floor and the underside of the highest table is 73cm.
- The standard height for the underside of tables is 73cm.
- The surface height of the lowest table is 42cm.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are moderate to good.