Access Guide
Summary
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Getting Help and Assistance
View
- Opening hours for this venue are 08:00-16:00 Monday to Thursday, 07:00 - 19:00 Friday - Saturday.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- Garden Square Deli is located ahead on the left as you enter the services.
- There is step-free access to Garden Square Deli.
- The entrance area is clearly signed.
- For the M56 - Chester Services - Roadchef AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- Accessible toilet facilities are located at the rear of the services, on the right.
- For detailed information about the toilet facilities please click here (new tab).
- For a Virtual Route Guide to the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
View
- There is a counter where food and drink can be ordered.
- Customers place their order at the counter, and then staff will let them know when it is ready to collect from the counter.
- Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is sandwiches, salads and hot meals.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are not available.
- There is not a hearing assistance system .
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Service Counter
View
- The height of the counter is 109cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
Seating Area (Left of Costa)
- The seating area is located to the left of Costa.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are chairs without armrests, bench seats and tables available.
- Some chairs are fixed to the floor and each other.
- Tables are not permanently fixed to the floor.
- The distance between the floor and the underside of the lowest table is 73cm.
- The distance between the floor and the underside of the highest table is 75cm.
- The standard height for the underside of tables is 73cm.
- Music is played in some areas.
- Lighting levels are good.
Seating Area (Opposite SPAR)
- The seating area is located opposite SPAR.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are high stools, tables, high tables, armchairs, a mixture of chairs with and without armrests, long tables, stools and bench seats available.
- Some chairs are fixed to the floor and each other.
- Some tables are fixed to the floor.
- The standard height for the underside of tables is 72cm.
- The surface height of the highest table is 103cm.
- Background music is played throughout this area.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- Lighting levels are moderate to good.