Access Guide
Summary
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Getting Help and Assistance
View
- Opening hours for this venue are 09:00-19:00 Monday to Thursday, 08:00 - 21:00 Friday and Sunday, 08:00 - 20:00 Saturday.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- Leon is located ahead as you enter the services.
- There is step-free access to Leon.
- The entrance area is clearly signed.
- For the M56 - Chester Services - Roadchef AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- Accessible toilet facilities are located at the rear of the services, on the right.
- For detailed information about the toilet facilities please click here (new tab).
- For a Virtual Route Guide to the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
View
- There is a food and drink ordering touchscreen and a counter where food and drink can be ordered.
- Customers place and collect orders at the counter.
- Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available on request.
- There is not a hearing assistance system .
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Self-Service Touchscreens
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- Self-service touchscreens are available for ordering.
- The touchscreens are 97cm to 145cm from the floor.
- The lowest height of the touchscreen card machines is 82cm.
- There are 2 heights of touch screen available, with the higher screens being 10 cm higher.
The lower screens have a recess suitable for a wheelchair user.
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Service Counter
View
- The height of the counter is 95cm.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 73cm.
- There is a clear knee recess beneath the lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
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Seating Area
View
- There is step-free access throughout.
- There is sufficient space for a wheelchair user to use the seating area.
- The majority of tables are accessible to wheelchair users.
- In this area there are tables, long tables and chairs without armrests available.
- Chairs are not permanently fixed to the floor.
- Some tables are fixed to the floor.
- The standard height for the underside of tables is 71cm.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are moderate to good.