Access Guide

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Summary

Getting Help and Assistance View
- This venue is open 24 hours.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
Access View
- Costa is located at the rear left of the services.
- There is step-free access to Costa.
- The entrance area is clearly signed.
- For the M6 - Killington Lake Services - Southbound - Roadchef AccessAble Access Guide please click here (new tab).
Toilet Facilities View
- Accessible toilet facilities are located opposite McDonald's, along the accessible toilet and showers corridor.
- For detailed information about the toilet facilities please click here (new tab).
- For a Virtual Route Guide to the toilet facilities please click here (new tab).

Service and Menus View
- There is a counter where food and drink can be ordered and a touchscreen ordering service available.
- Customers order their food and drink from the counter or from the 2 touch screens. Staff inform them when their order is ready.
- Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold snacks.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Music is played everywhere.
- There is not a hearing assistance system .
Self-Service Touchscreens View
- Self-service touchscreens are available for ordering.
- The touchscreens are 114cm to 174cm from the floor.
- The lowest height of the touchscreen card machines is 79cm.
- The touchscreens do not have tent cards which you can use to get food and drink delivered to tables.
Service Counter View
- The height of the counter is 95cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are moderate to good.

The seating area is located at the rear of the services.
There is step-free access to the seating area.
There is sufficient space for a wheelchair user to use the seating area.
In this area there are high stools, coffee tables, high tables, tables and chairs without armrests available.
In this area there are high stools, tables, coffee tables, high tables and chairs without armrests available.
Some chairs are fixed to the floor and each other.
Tables are not permanently fixed to the floor.
The standard height for the underside of tables is 71cm.
The surface height of the lowest table is 50cm.
The surface height of the highest table is 111cm.
Music is played everywhere.
There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
Lighting levels are moderate to good.