Access Guide
Summary
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Getting Help and Assistance
View
- Monday to Thursday 07:00 - 20:00 Friday - 07:00 - 22:00 Saturday - 07:00 - 21:00 Sunday - 07:00 - 22:00.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- Costa is located on the right as you enter the services building from the main entrance.
- There is step-free access to Costa.
- The entrance area is clearly signed.
- For the M6 – Stafford Services – Southbound – Roadchef AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- Accessible toilet facilities are located on the left as you enter the services building from the main entrance.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
View
- There is a food and drink ordering touchscreen and a counter where food and drink can be ordered.
- Customers order their food and drink from the counter and staff inform them when their order is ready.
- Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold snacks.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available on request.
- Background music is played throughout this area.
- There is not a hearing assistance system .
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitisers range between 89cm and 102cm.
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Self-Service Touchscreens
View
- Self-service touchscreens are available for ordering.
- The touchscreens are 108cm to 179cm from the floor.
- The touchscreens do not have tent cards which you can use to get food and drink delivered to tables.
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Service Counter
View
- The height of the counter is 105cm.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 84cm.
- There is not a clear knee recess beneath the lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
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Seating Area
View
- There is step-free access throughout.
- There is sufficient space for a wheelchair user to use the seating area.
- The majority of tables are accessible to wheelchair users.
- In this area there are tables, armchairs and chairs without armrests available.
- Chairs are not permanently fixed to the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 73cm.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are moderate to good.
Seating Area (Outside Seating Area)
- The seating area is located by the Costa Coffee and McDonald's seating areas.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are a mixture of chairs with and without armrests and tables available.
- Chairs are not permanently fixed to the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 71cm.
- The surface height of the tables is 73cm.
- Lighting levels are good.
- Access to the additional seating area is via double doors by the Costa Coffee and MacDonald's seating areas.
- There are double doors with a width of 180cm to enter the seating area. The flooring in the seating area is wood decking.
Seating Area (Picnic Area)
- The seating area is located to the front of the blue badge parking spaces by the car park.
- There is ramped/sloped access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are picnic tables with fixed seating available.
- Chairs are not permanently fixed to the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 71cm.
- The surface height of the tables is 73cm.
- The picnic tables are opposite the blue badge parking spaces in the car park. The seating area is grassed. The seating area is set on a slight gradient.