Access Guide
Summary
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Getting Help and Assistance
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- This venue is open 24 hours.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
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- McDonald's is located at the far right of the services building as you enter from the main entrance.
- There is step-free access to McDonald's.
- The entrance area is clearly signed.
- For the M6 – Stafford Services – Southbound – Roadchef AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- Accessible toilet facilities are located on the left as you enter the services building from the main entrance.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
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- There is a food and drink ordering touchscreen and a counter where food and drink can be ordered.
- Customers order food and drink from either the service counter or the touchscreens.
If customers order from the counter staff inform them when their order is ready.
If customers order from the touchscreen their order number is displayed on the screen and staff inform them when each order is ready. - Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus and picture wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is fast food.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available on request.
- Background music is played throughout this area.
- There is not a hearing assistance system .
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 106cm.
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Self-Service Touchscreens
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- Self-service touchscreens are available for ordering.
- The touchscreens are 117cm to 183cm from the floor.
- There is a button which will condense the screen content.
- The height of the button is 117cm from the floor.
- Once condensed the touchscreen heights are 117cm to 149cm from the floor.
- The touchscreens do not have tent cards which you can use to get food and drink delivered to tables.
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Service Counter
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- The height of the counter is 87cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
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Seating Area
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- There is step-free access throughout.
- There is sufficient space for a wheelchair user to use the seating area.
- The majority of tables are accessible to wheelchair users.
- In this area there are tables and chairs without armrests available.
- Chairs are not permanently fixed to the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 72cm.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are moderate to good.
Seating Area (Outside Seating Area)
- The seating area is located by the Costa Coffee and McDonald's seating areas.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are a mixture of chairs with and without armrests and tables available.
- Chairs are not permanently fixed to the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 71cm.
- The surface height of the tables is 73cm.
- Lighting levels are good.
- Access to the additional seating area is via double doors by the Costa Coffee and MacDonald's seating areas.
- There are double doors with a width of 180cm to enter the seating area. The flooring in the seating area is wood decking.
Seating Area (Picnic Area)
- The seating area is located to the front of the blue badge parking spaces by the car park.
- There is ramped/sloped access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are picnic tables with fixed seating available.
- Chairs are not permanently fixed to the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 71cm.
- The surface height of the tables is 73cm.
- The picnic tables are opposite the blue badge parking spaces in the car park. The seating area is grassed. The seating area is set on a slight gradient.