Access Guide
Overview (Royal Berkshire Hospital)
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About
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- This is a large general hospital foundation trust and the main provider of acute and specialist care services for Berkshire West.
- Facilities available in the venue include: Patient Advice and Liaison Service (PALS), a Pharmacy, a buggy transportation service ran by volunteers to assist those with mobility issues, volunteer help desks for wayfinding, a variety of cafes and restaurants on Level 1 and Level 2 of the building, a convenience store and M&S Food.
- View information on opening times
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- There is a drop-off point, on-street standard parking and a taxi rank.
- The nearest train station is Reading Railway Station.
- The nearest bus station is Reading Bus Station.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
- View information on getting here (opens new tab) .
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- The main and most accessible entrance is via Level 2 of the Craven Road Multi-Storey car park entrance, which enters the hospital at the Level 2 Main Entrance foyer.
There are alternative entrances which are step-free level via lift throughout Levels 0, 1 and 3 of the multi-storey car park and step-free via ramped and lift access at the Level 1 Main Entrance - Craven Road.
Each Block of the hospital has its own entrance located around the hospital site and its surrounding roads with varying levels of access. - There is step-free level access throughout the majority of areas, this may include the use of a lift.
- The following areas have step-free access via ramps or slopes: a slight ramp in the main entrance foyer corridor into the Centre Block on Level 2, a slight ramp along the Centre Block corridor on Level 1, Level 2 and Level 3 leading towards the Eye Block, a slight ramp between the Eye Block and Battle Block corridor on Level 2, a slight ramp leading from the Maternity Block into the South Block on Level 2, slight ramps in the corridor between the Battle Block and North Block on Level 1, a steep ramp leading from the North Block to the Berkshire Cancer Centre on Level 1 and slight ramps on either side of the North Block corridor on Level 2.
- The following areas have stepped access: the Centre Block corridor on Level 1, Level 2 and Level 3 leading towards the Eye Block.
- Access throughout may include manual doors, doors permanently held open, automatic doors and narrow walkways.
- All levels of the building can be accessed via a standard lift and stairs.
- There are also a number of gender neutral and designated stoma-friendly toilets located around the hospital building.
A changing place is available at the Level 1 Main Entrance.
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Getting Help and Assistance
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- There is seating available.
- There is a fixed hearing assistance system.
- You can borrow or hire the following equipment: a manual wheelchair and walking aids.
- There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
- The designated safe space is located in the Sanctuary multi-faith room.
- British Sign Language interpreters can be provided on request.
- Documents are available in the following formats: Braille (on request), large print (on request), different languages (on request) and audio (on request).
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: an ATM machine, a pay phone, Wi-Fi and TV pre-pay machines for patients.
- Staff receive the following training: mandatory disability awareness training.
Parking (Craven Road Multi-Storey Car Park - Levels 0-3)
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Car Park
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- The car park is located on Craven Road.
- The car park is multi-storey.
- The car park surface consists of concrete.
- The height of the restriction barrier is 220cm.
- There are 15+ designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked and signposted.
- The surveyed Blue Badge parking bay dimensions are 229cm (width) x 460cm (depth).
- There is a marked zone to both sides but not at the rear.
- The width of the marked zone is 126cm.
- The nearest designated bay is 4m from the Level 2 Main Entrance.
- The most accessible route from the Blue Badge parking has step-free level access and bollards.
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Charges and Restrictions
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- This car park is for visitors and Blue Badge holders only.
- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- Clearly presented parking signs are available.
- Payment machines are located on Level 0, 1, 2 and 3 of the car park.
- There is not a payment machine with controls at a suitable height for a wheelchair user.
- There is not a level manoeuvring space for a wheelchair user in front of the payment machine (185cm x 210cm).
- View information on parking policies/charges (opens new tab).
- This is a pay on exit car park.
Blue Badge holders can park for free if they verify their Blue Badge and car registration at the parking desk in the main entrance foyer on Level 2.
Staff permit holders are to park on Levels 4-6 of the car park.
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Drop-off Point
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- There is a designated drop-off point available.
- The designated drop-off point is located on Level 2 of the car park.
Parking (Maternity Block - Blue Badge Holders Only)
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Car Park
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- The car park is located immediately in front of the Maternity Block.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There is 1 designated Blue Badge parking bay available.
- The Blue Badge bay is clearly marked and signposted.
- The surveyed Blue Badge parking bay dimensions are 316cm (width) x 451cm (depth).
- There is a marked zone to one side but not at the rear.
- The width of the marked zone is 117cm.
- The nearest designated bay is 4m from the Level 2 Maternity Block - Alternative Entrance.
- The most accessible route from the Blue Badge parking has step-free level access.
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Charges and Restrictions
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- This car park is for Blue Badge holders and staff permit holders only.
- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- Clearly presented parking signs are available.
- View information on parking policies/charges (opens new tab).
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Drop-off Point
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- There is not a designated drop-off point available.
- There is no drop-off point available outside the Maternity Block, security have advised that patients who drop-off at this entrance will be fined.
Getting To (Antenatal and Gynaecology Clinics)
- The Antenatal and Gynaecology Clinics is/are located on level 2 of the Maternity Block.
- Access to the Antenatal and Gynaecology Clinics is via the Level 2 Maternity Block - Main Entrance.
- Enter via the Level 2 Maternity Block - Main Entrance and the entrance to the Antenatal and Gynaecology Clinics is located on the right.
Report to the main reception desk and they will guide you to the correct clinic. - There is step free access to the Antenatal and Gynaecology Clinics.
- The Antenatal and Gynaecology Clinics is approximately 3m from the Level 2 Maternity Block - Main Entrance.
- There are resting areas along the route.
- Wayfinding signage is provided.
- Dementia friendly signage is not provided.
- There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
Entrance (Level 2 Maternity Block - Main Entrance)
- This entrance is located at the front of the building, on Craven Road.
- The entrance area is not clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via ramp at the entrance.
- The ramp has a steep gradient.
- The ramp is over 150cm wide with no handrails.
- There is an intercom at a height of 117cm.
- There is an intercom at a height of 160cm.
- The height of the hand sanitiser is 125cm.
- There is a single automatic door at this entrance.
- The door opens by sliding.
- The width of the opening is 128cm.
- There is a small lip on the threshold of the opening.
- The door has a medium visual contrast.
- There is a second set of double manual doors .
- The second set of doors are permanently held open.
- The width of the opening is 163cm.
- The second set of doors have a medium visual contrast.
- There is step-free level access as you enter.
- This entrance gives access to Level 2 of the Maternity Block. There is an alternative entrance to the right of this one for disabled users.
Entrance (Maternity Clinics Entrance)
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Entrance Details
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- This information is for the entrance located on level 2 of the Maternity Block.
- The entrance area/door is clearly signed with the name of the service/department.
- There is step free access at this entrance.
- There is not a hand sanitiser.
- There is a door release button when exiting.
- The height of the door release button is 99cm (3ft 3in).
- Standard manual wheelchairs are available for people to borrow at this entrance.
- The main door(s) open(s) automatically (towards you).
- The automatic door(s) is/are push pad activated.
- The door(s) is/are double width.
- The width of the door opening is 150cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
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Comments
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- The push pad is located to the left of the doors at a height of 94cm.
Reception (Maternity Clinics Reception)
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Reception
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- The reception point is located to the left as you enter the Maternity Clinics entrance.
- The reception point is approximately 2m (2yd 7in) from the Maternity Clinic entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are moderate to good.
- The height of the reception counter is high (110cm+) .
- There is sufficient space to write or sign documents on the counter.
- There is not a low section of the counter (76cm or below) available.
- The counter is staffed.
- There is not a hearing assistance system.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
Opening Times (Antenatal and Gynaecology Clinics)
- Monday 08:30 - 16:30.
- Tuesday 08:30 - 16:30.
- Wednesday 08:30 - 16:30.
- Thursday 08:30 - 16:30.
- Friday 08:30 - 13:30.
- Saturday Closed.
- Sunday Closed.
Department / Service (Antenatal and Gynaecology Clinics)
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Department / Service Access
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- The Antenatal and Gynaecology Clinic is located on Level 2 of the Maternity Block.
- There is a/are door(s) leading into the department/service.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 160cm.
- There is not a bell/buzzer.
- There is not an intercom.
- There is a hand sanitiser.
- The height of the hand sanitiser is 108cm (3ft 7in).
- There is not a door release button when exiting.
- There is level access throughout the department/service.
- There is clear signage on the department/service.
- The type of flooring is vinyl/laminate.
- There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring in the department/service which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The department/service does not play background music.
- The lighting levels are moderate to good.
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Department / Service Facilities
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- This department/service has; a main reception, a waiting room/area, consultation rooms, accessible toilet facilities for everyone, ambulant toilet facilities for everyone and standard toilet facilities.
- There are 12 consultation/treatment rooms in this department/service.
- A hearing assistance system is not available in the department/service.
- A mobile hoist is not available on the department/service.
- There are accessible toilet facilities within the department/service.
- There are standard toilet facilities within this department/service.
Reception (Antenatal and Gynaecology Clinics)
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Reception
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- The reception point is located to the left of the main Antenatal and Gynaecology Clinics corridor.
- The reception point is approximately 15m (16yd 1ft) from the Antenatal and Gynaecology Clinics entrance.
- Clear signage for the reception area/desk is visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are moderate to good.
- The height of the reception counter is high (110cm+) .
- There is sufficient space to write or sign documents on the counter.
- There is a low section of the counter (76cm or below) available.
- There is sufficient space to write or sign documents on the low section of the counter.
- The counter is staffed.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are not trained to use the hearing assistance system.
- The hearing assistance system was not tested at the time of the survey.
- The hearing assistance system was tested on 24/09/2020.
- The hearing assistance system was not working at the time of testing.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
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Reception Waiting Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- The type of flooring is vinyl/laminate.
- There is sufficient space for a wheelchair user to use the waiting area.
- There is a mixture of seating with and without armrests.
- No tables are permanently fixed.
- The waiting room / area does not have background music playing.
- There is a red flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- Vending machines are not available.
- A water dispenser is not available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are moderate to good.
Consultation / Treatment Room (Consultation Room 1)
- There is / are 12 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Room 1.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 79cm (2ft 7in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- A hoist is not available.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not adjustable.
- There are no chairs with armrests available.
- Some tables are permanently fixed.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are moderate to good.
Consultation / Treatment Room (Consultation Room 3)
- There is / are 12 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Room 3.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 78cm (2ft 7in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- A hoist is not available.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not adjustable.
- There are no chairs with armrests available.
- Some tables are permanently fixed.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are moderate to good.
Consultation / Treatment Room (Consultation Room 4)
- There is / are 12 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Room 4.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are easy to open.
- The width of the door opening is 78cm (2ft 7in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- A hoist is not available.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not adjustable.
- There are no chairs with armrests available.
- Some tables are permanently fixed.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are moderate to good.
Toilet with Adaptations (Reception - No Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- The accessible toilet was out of use at the time of the survey.
- This accessible toilet is located opposite the Fertility Clinic reception desk, to the left of the department.
- This accessible toilet is approximately 50m from the Antenatal and Gynaecology Clinics entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial and written text signage on or near the toilet door.
- The contrast between the external door and wall is medium.
- The door opens inwards.
- The door is easy to open.
- The door is locked by a twist lock.
- The width of the accessible toilet opening is 87cm (2ft 10in).
- The contrast between the internal door and wall is medium.
- The door does not have a horizontal grab rail.
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Toilet Features
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- The dimensions of the accessible toilet are 140cm x 295cm (4ft 7in x 9ft 8in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are moderate to good.
- There is not a lateral transfer space.
- There is a flush.
- There is not a spatula type lever flush.
- There is a lever flush.
- There is a dropdown rail.
- The visual contrast between the dropdown rail(s) and wall is low.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- The contrast between the wall-mounted grab rail(s) and wall is low.
- The contrast between the walls and floor is high.
- There is not an emergency alarm.
- There is a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary and pedal bin disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf within the accessible toilet.
- The toilet has a backrest.
- There is a lid attached to the toilet seat.
- The height of the toilet seat above floor level is 43cm (1ft 5in).
- The toilet seat colour contrast is low.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 93cm (3ft 1in).
- The contrast between the toilet roll holder and the wall is medium.
- There is a wash basin.
- The wash basin and tap(s) cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 74cm (2ft 5in).
- There are no vertical wall-mounted grab rails at the wash basin.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 98cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 122cm (4ft).
- The contrast between the towel dispenser and the wall is low.
- There is not a hand dryer.
Toilet with Adaptations (Left Hand Corridor - No Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located at the end of the left hand corridor past the fertility clinic reception desk.
- This accessible toilet is approximately 58m from the Antenatal and Gynaecology Clinics entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial and written text signage on or near the toilet door.
- The contrast between the external door and wall is medium.
- The door opens inwards.
- The door may be difficult to open.
- The door is locked by a sliding bolt.
- The width of the accessible toilet opening is 78cm (2ft 7in).
- The contrast between the internal door and wall is low.
- The door does not have a horizontal grab rail.
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Toilet Features
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- The dimensions of the accessible toilet are 170cm x 295cm (5ft 7in x 9ft 8in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are moderate to good.
- There is not a lateral transfer space.
- There is a flush.
- There is not a spatula type lever flush.
- There is a lever flush.
- There is a dropdown rail.
- The visual contrast between the dropdown rail(s) and wall is low.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- The contrast between the wall-mounted grab rail(s) and wall is low.
- The contrast between the walls and floor is medium.
- There is an emergency alarm.
- The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are pedal bin disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf within the accessible toilet.
- The toilet has a backrest.
- There is a lid attached to the toilet seat.
- The height of the toilet seat above floor level is 43cm (1ft 5in).
- The toilet seat colour contrast is low.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 91cm (2ft 12in).
- The contrast between the toilet roll holder and the wall is medium.
- There is a wash basin.
- The wash basin and tap(s) cannot be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 83cm (2ft 9in).
- There are no vertical wall-mounted grab rails at the wash basin.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 104cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 129cm (4ft 3in).
- The contrast between the towel dispenser and the wall is low.
- There is not a hand dryer.
Standard Toilet(s)
- Standard toilet facilities are available.
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Toilet Facilities
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- The shared toilet is located to the left as you enter the department.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 6m from the Antenatal and Gynaecology Clinics entrance.
- There is pictorial and written text signage on or near the toilet door.
- The visual contrast between the external toilet door(s) and wall(s) is high.
- The colour contrast between the internal toilet door(s) and wall(s) is high.
- The colour contrast between the walls and floor is high.
- Toilet seats do not have a high visual contrast.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 80cm.
- The wash basin(s) tap type is twist/turn.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser is located above and to the right of the wash basin.
- Lighting levels are moderate to good.
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Toilet Facilities 2
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- The female toilet is located to the left as you enter the department.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 7m from the Antenatal and Gynaecology Clinics entrance.
- There is pictorial and written text signage on or near the toilet door.
- The visual contrast between the external toilet door(s) and wall(s) is high.
- The visual contrast between the internal toilet door(s) and wall(s) is high.
- The visual contrast between the walls and floor is high.
- Toilet seats do not have a high visual contrast.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 89cm.
- The wash basin(s) tap type is twist/turn.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser is located above and to the right of the wash basin.
- Lighting levels are low to moderate.
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Baby Changing Facilities 2
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- Baby change facilities are available in the female toilets.
- There is a flip down baby change table available.
- The height of the baby change table is 90cm.
Toilet and Changing Facilities (Royal Berkshire Hospital)
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Toilet Facilities
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- There are 10+ toilets with adaptations.
- Toilets with adaptations are located in the Level 2 main entrance foyer, on Level 2 of the Centre Block and South Block, on Level 3 of the South Block and Eye Block and on Level 1 of the Battle Block, South Block and North Block.
- The transfer space varies between left and right in the toilets with adaptations.
- Ambulant toilet facilities are located within the male and female standard toilets on Level 2 of the South Block and on Level 3 of the South Block.
- The male and female step-free toilet facilities are located in the main entrance foyer on Level 2, on Level 2 of the South Block and on Level 2 and Level 5 of the Maternity Block.
- The male step-free toilet facilities are located on Level 1 of the South Block.
- The gender inclusive step-free toilet facilities are located on Level 1 of the Battle Block, on Level 2 of the Eye Block, on Level 3 of the South Block, on Level 1 of the North Block, on Level 2 of the Centre Block and on Level 4 of the Maternity Block.
- The female toilet facilities are located on Level 1 and Level 3 of the South Block.
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Changing Places and Changing Facilities
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- The Changing Places toilet facilities are located next to the Level 1 Main Entrance.
- Parent and baby changing facilities are located in the toilet with adaptations in the main entrance foyer on Level 2, within the toilet with adaptions and within the stoma friendly male and female cubicles on Level 2 of the South Block and within the stoma friendly toilets on Level 2 of the Centre Block.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- Centre Block - Building Guide link (new tab) - click here.
- Maternity Block link (new tab) - click here.
