You are on Overview (Royal Berkshire Hospital). Skip to the next section.

Overview (Royal Berkshire Hospital)

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• About View
  • This is a large general hospital foundation trust and the main provider of acute and specialist care services for Berkshire West.
  • Facilities available in the venue include: Patient Advice and Liaison Service (PALS), a Pharmacy, a buggy transportation service ran by volunteers to assist those with mobility issues, volunteer help desks for wayfinding, a variety of cafes and restaurants on Level 1 and Level 2 of the building, a convenience store and M&S Food.
  • View information on opening times
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • There is a drop-off point, on-street standard parking and a taxi rank.
  • The nearest train station is Reading Railway Station.
  • The nearest bus station is Reading Bus Station.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
  • View information on getting here (opens new tab) .
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • The main and most accessible entrance is via Level 2 of the Craven Road Multi-Storey car park entrance, which enters the hospital at the Level 2 Main Entrance foyer.
    There are alternative entrances which are step-free level via lift throughout Levels 0, 1 and 3 of the multi-storey car park and step-free via ramped and lift access at the Level 1 Main Entrance - Craven Road.
    Each Block of the hospital has its own entrance located around the hospital site and its surrounding roads with varying levels of access.
  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have step-free access via ramps or slopes: a slight ramp in the main entrance foyer corridor into the Centre Block on Level 2, a slight ramp along the Centre Block corridor on Level 1, Level 2 and Level 3 leading towards the Eye Block, a slight ramp between the Eye Block and Battle Block corridor on Level 2, a slight ramp leading from the Maternity Block into the South Block on Level 2, slight ramps in the corridor between the Battle Block and North Block on Level 1, a steep ramp leading from the North Block to the Berkshire Cancer Centre on Level 1 and slight ramps on either side of the North Block corridor on Level 2.
  • The following areas have stepped access: the Centre Block corridor on Level 1, Level 2 and Level 3 leading towards the Eye Block.
  • Access throughout may include manual doors, doors permanently held open, automatic doors and narrow walkways.
  • All levels of the building can be accessed via a standard lift and stairs.
  • There are also a number of gender neutral and designated stoma-friendly toilets located around the hospital building.
    A changing place is available at the Level 1 Main Entrance.
• Getting Help and Assistance View
  • There is seating available.
  • There is a fixed hearing assistance system.
  • You can borrow or hire the following equipment: a manual wheelchair and walking aids.
  • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
  • The designated safe space is located in the Sanctuary multi-faith room.
  • British Sign Language interpreters can be provided on request.
  • Documents are available in the following formats: Braille (on request), large print (on request), different languages (on request) and audio (on request).
  • There is not a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Additional facilities/services include: an ATM machine, a pay phone, Wi-Fi and TV pre-pay machines for patients.
  • Staff receive the following training: mandatory disability awareness training.

You are on Parking (Addington Road). Skip to the next section.

Parking (Addington Road)

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• On-street Parking View
  • On-street standard parking is available.
  • Standard on-street parking is available to the left side of the hospital building, on Addington Road.

You are on Getting To (Orthopaedic and Fracture Clinic). Skip to the next section.

Getting To (Orthopaedic and Fracture Clinic)

• The Orthopaedic and Fracture Clinic is/are located on Level 2 of the South Block.
• Access to the Orthopaedic and Fracture Clinic is via the Level 2 South Block - Addington Road entrance.
• Enter via the Level 2 South Block - Addington Road entrance and follow the corridor straight ahead past the café on the right.
  Go through the double doors and the entrance to Orthopaedic and Fracture Clinic is located on the left.
• There is step free access to the Orthopaedic and Fracture Clinic.
• The Orthopaedic and Fracture Clinic is approximately 84m from the Level 2 South Block - Addington Road entrance.
• There are resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Entrance (Level 2 South Block - Addington Road). Skip to the next section.

Entrance (Level 2 South Block - Addington Road)

• This entrance is located on the left hand side of the hospital building, off Addington Road.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via ramp at the entrance.
• The ramp has a steep gradient.
• The ramp is between 75cm and 150cm wide with handrails on both sides.
• The ramp bypasses the steps.
• There are 6 steps with a handrail on the right going down.
• The handrail is easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrail extends horizontally beyond the first and last step.
• The steps are unmarked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 15cm.
• The depth of the steps is between 30cm and 45cm.
• The height of the hand sanitiser is 126cm.
• There are double automatic doors at this entrance.
• The doors open towards you.
• The width of the opening is 176cm.
• There is a small lip on the threshold of the opening.
• The doors have a medium visual contrast.
• There is a push pad or push button to exit at a height of 115cm.
• There is a second set of double automatic doors .
• The second set of doors open towards you.
• The width of the opening is 176cm.
• The second set of doors have a medium visual contrast.
• There is step-free level access as you enter.
• This entrance gives access to Level 2 of the South Block.

You are on Department / Service (Orthopaedic and Fracture Clinic). Skip to the next section.

Department / Service (Orthopaedic and Fracture Clinic)

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• Department / Service Access View
  • The Orthopaedic and Fracture Clinic is located on Level 2 of the South Block.
  • There is a/are door(s) leading into the department/service.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 178cm.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 105cm (3ft 5in).
  • There is not a door release button when exiting.
  • There is level access throughout the department/service.
  • Staff can provide assistance with using any manual doors within the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • The department/service does not play background music.
  • The lighting levels are moderate to good.
• Department / Service Facilities View
  • This department/service has; a main reception, a waiting room/area, sub waiting areas, a sub waiting area, consultation rooms, treatment rooms, accessible toilet facilities for everyone and standard toilet facilities.
  • There are 19 consultation/treatment rooms in this department/service.
  • A mobile hoist is available on the department/service.
  • There are accessible toilet facilities within the department/service.
  • There are standard toilet facilities within this department/service.

You are on Opening Times (Orthopaedic and Fracture Clinic). Skip to the next section.

Opening Times (Orthopaedic and Fracture Clinic)

• Monday 08:15 - 17:30.
• Tuesday 08:15 - 17:30.
• Wednesday 08:15 - 17:30.
• Thursday 08:15 - 17:30.
• Friday 08:15 - 17:30.
• Saturday Closed.
• Sunday Closed.

You are on Reception (Orthopaedic and Fracture Clinic). Skip to the next section.

Reception (Orthopaedic and Fracture Clinic)

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• Reception View
  • The reception point is located along the Level 2 South Block main corridor to the left.
  • The reception point is approximately 5m (5yd 1ft) from the Orthopaedic and Fracture Clinic department entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is low (76cm or lower).
  • There is sufficient space to write or sign documents on the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 23/08/2024.
  • The hearing assistance system was working at the time of testing.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is not sufficient space for a wheelchair user to use the waiting area.
  • There is a mixture of seating with and without armrests.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are available.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.
• Comments View
  • This area is also known as Waiting Area A.

You are on Waiting Room / Area (Orthopaedic Waiting Area B). Skip to the next section.

Waiting Room / Area (Orthopaedic Waiting Area B)

• There is a waiting room / area.
• The waiting room / area is approximately 14m from the Orthopaedic and Fracture Clinic entrance.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• No chairs are permanently fixed.
• Some chairs with armrests are available.
• There is ample room for a wheelchair user to manoeuvre.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are moderate to good.

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• Comments View
  • This waiting area is where patients who are wheelchair users will be directed to as there is a lot more space.

You are on Waiting Room / Area (Orthopaedic Waiting Area C). Skip to the next section.

Waiting Room / Area (Orthopaedic Waiting Area C)

• There is a waiting room / area.
• The waiting room / area is approximately 27m from the Orthopaedic and Fracture Clinic entrance.
• There is level access into the waiting room / area.
• There is a/are door(s) into the waiting room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 86cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• No chairs are permanently fixed.
• Some chairs with armrests are available.
• No tables are permanently fixed.
• The surface height of the lowest table is 52cm.
• The surface height of the highest table is 74cm.
• The tables do contrast visually with the floor.
• There is ample room for a wheelchair user to manoeuvre.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the waiting room / area.
• There is a television.
• Subtitles are available.
• Vending machines are not available.
• A water dispenser is not available.
• There is a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are moderate to good.

You are on Consultation / Treatment Room (Clinic Room 4). Skip to the next section.

Consultation / Treatment Room (Clinic Room 4)

• There is / are 6 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Clinic Room 4.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 82cm (2ft 8in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Clinic Room 8). Skip to the next section.

Consultation / Treatment Room (Clinic Room 8)

• There is / are 12 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Clinic Room 8.
• There is level access to the consultation / treatment room.
• There is not a/are not door(s) into the consultation / treatment room.
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Plaster Room). Skip to the next section.

Consultation / Treatment Room (Plaster Room)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Plaster Room.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are double width but one door is locked.
• The door(s) may be difficult to open.
• The width of the door opening is 146cm (4ft 9in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Toilet with Adaptations (Female - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Female - Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • The accessible toilet was out of use at the time of the survey.
  • This accessible toilet is located within the female standard toilets, off the Orthopaedic Waiting Area B.
  • This accessible toilet is approximately 22m from the Orthopaedic and Fracture Clinic entrance.
  • There is step-free access into the accessible toilet.
  • This is a female toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a sliding bolt.
  • The width of the accessible toilet opening is 94cm (3ft 1in).
  • The contrast between the internal door and wall is high.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 166cm x 189cm (5ft 5in x 6ft 2in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 98cm.
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The visual contrast between the dropdown rail(s) and wall is medium.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is medium.
  • The contrast between the walls and floor is high.
  • There is an emergency alarm.
  • The emergency alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are nappy/incontinence items bin and pedal bin disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 113cm and 149cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 98cm.
  • The shelf is located where it is reachable.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 93cm (3ft 1in).
  • The contrast between the toilet roll holder and the wall is medium.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is medium.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 116cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 117cm (3ft 10in).
  • The contrast between the towel dispenser and the wall is medium.
  • There is not a hand dryer.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 86cm.
• Comments View
  • There is an outer door to access the standard toilets. The door opens away from you (push), is heavy and 91cm wide.

You are on Standard Toilet(s) (Orthopaedic and Fracture Clinic). Skip to the next section.

Standard Toilet(s) (Orthopaedic and Fracture Clinic)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located off the Orthopaedic Waiting Area B.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 12m from the Orthopaedic and Fracture Clinic entrance.
  • There is pictorial and written text signage on or near the toilet door.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • The colour contrast between the internal toilet door(s) and wall(s) is high.
  • The colour contrast between the walls and floor is high.
  • Toilet seats do not have a high visual contrast.
  • It was not possible to access the male toilet.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 79cm.
  • The wash basin(s) tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above the wash basin.
  • Lighting levels are moderate to good.

You are on Toilet and Changing Facilities (Royal Berkshire Hospital). Skip to the next section.

Toilet and Changing Facilities (Royal Berkshire Hospital)

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• Toilet Facilities View
  • There are 10+ toilets with adaptations.
  • Toilets with adaptations are located in the Level 2 main entrance foyer, on Level 2 of the Centre Block and South Block, on Level 3 of the South Block and Eye Block and on Level 1 of the Battle Block, South Block and North Block.
  • The transfer space varies between left and right in the toilets with adaptations.
  • Ambulant toilet facilities are located within the male and female standard toilets on Level 2 of the South Block and on Level 3 of the South Block.
  • The male and female step-free toilet facilities are located in the main entrance foyer on Level 2, on Level 2 of the South Block and on Level 2 and Level 5 of the Maternity Block.
  • The male step-free toilet facilities are located on Level 1 of the South Block.
  • The gender inclusive step-free toilet facilities are located on Level 1 of the Battle Block, on Level 2 of the Eye Block, on Level 3 of the South Block, on Level 1 of the North Block, on Level 2 of the Centre Block and on Level 4 of the Maternity Block.
  • The female toilet facilities are located on Level 1 and Level 3 of the South Block.
• Changing Places and Changing Facilities View
  • The Changing Places toilet facilities are located next to the Level 1 Main Entrance.
  • Parent and baby changing facilities are located in the toilet with adaptations in the main entrance foyer on Level 2, within the toilet with adaptions and within the stoma friendly male and female cubicles on Level 2 of the South Block and within the stoma friendly toilets on Level 2 of the Centre Block.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Centre Block link (new tab) - click here.
• South Block link (new tab) - click here.