Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Outpatients

Townlands Memorial Hospital, York Road, Henley-on-Thames, Oxfordshire, RG9 2EB

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Getting To The Hospital

  • By Road View
    • Townlands Memorial Hospital is located at the North end of Henley-on-Thames.
      From the north on the A4130 heading towards the town, turn right at the roundabout onto Kings Road. The hospital is located on the right.
      From the South on the A4155 heading into town, turn left onto Market Place and right onto Kings Road. The hospital is located on the left.
    • There is limited parking on site with Automatic Number Plate Recognition (ANPR) installed.
      There are standard bays, Blue Badge bays and a drop off point located outside the main entrance. Patients and visitors must register their car at reception for free parking within 20 minutes of arrival or a fine will be issued.
  • By Bus View
    • The bus service from Reading stops in Henley town centre and it is approximately a seven minute walk to the hospital.
      Bus 153 Connect Henley goes from Henley Town Hall into the hospital grounds.
    • There is an onsite bus stop.
    • The bus stop is located directly outside the main entrance.
    • There is no shelter or seating at the bus stop.
    • There is level access from the bus stop to the main entrance.
  • By Train View
    • Henley-on-Thames train station is located approximately 0.6 miles (13 minute walk) from the hospital.
  • Useful Links View

Getting Help and Assistance

  • To see the hospital map please click here (opens new tab).
  • There is not a Patient Advice and Liaison Service (PALS) at the hospital.
  • There are not volunteers available for help and assistance at the hospital.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request and different languages on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs, walking frames and crutches.
  • To obtain mobility aids please contact a member of staff.

Hospital Parking

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located in front of the hospital.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 6 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 473cm (7ft 7in x 15ft 6in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located in front of the main entrance.
    • There is not a dropped kerb from the drop-off point.
  • Paying View
    • There are not parking charges for the hospital car park.
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 11m (12yd 1in) from the main entrance.
  • Comments View
    • Patients and visitors must register their car at reception for free parking within 20 minutes of arrival or a fine will be issued.

Getting To (Outpatients - Ground Floor)

  • Outpatients is/are located on the ground floor.
  • Access to Outpatients is via the main entrance.
  • Enter the hospital via the main entrance and turn right.
    The entrance to Outpatients is directly ahead.
  • There is step free access to Outpatients.
  • Outpatients is approximately 4m from the main entrance.
  • There are not resting areas along the route.
  • Wayfinding signage is not provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Outside Access (Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the hospital.
    • There is a drop-off point at this entrance.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is an intercom.
    • The height of the intercom is 105cm (3ft 5in).
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 112cm (3ft 8in).
    • There is a door release button when exiting.
    • The height of the door release button is 122cm (4ft).
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 104cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 104cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Comments View
    • There is a slope with very easy incline in front of the entrance.
    • The intercom is only used for patient access after 6pm.

Reception

  • Reception View
    • The reception point is located ahead from the main entrance.
    • The reception point is approximately 3m (3yd 10in) from the main entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is a low section of the counter (76cm or below) available.
    • There is sufficient space to write or sign documents on the low section of the counter.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is a hearing assistance system.
    • The type of system is a portable loop.
    • The hearing assistance system is signed.
    • Staff are not trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 15/08/2024.
    • The hearing assistance system was working at the time of testing.
    • There is a touch screen.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is vinyl/laminate.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There is a mixture of seating with and without armrests.
    • The waiting room / area does not have background music playing.
    • There is not a red flashing fire alarm beacon within the waiting room / area.
    • There is not a television.
    • Vending machines are not available.
    • A water dispenser is available.
    • There is a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are good.
  • Comments View
    • There is a car park validation touchscreen at a height of 115cm.

Waiting Room / Area (Outpatients)

  • There is a waiting room / area.
  • The waiting room / area is approximately 6m from the main entrance.
  • There is level access into the waiting room / area.
  • There is a/are door(s) into the waiting room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 150cm (4ft 11in).
  • The type of flooring is vinyl/laminate.
  • There is not a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • Some chairs with armrests are available.
  • No tables are permanently fixed.
  • The surface height of the lowest table is 46cm.
  • The tables do contrast visually with the floor.
  • There is ample room for a wheelchair user to manoeuvre.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

Department / Service (Outpatients)

  • Department / Service Access View
    • Outpatients is located on the ground floor, through the Outpatients waiting area.
    • There is a/are door(s) leading into the department/service.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 152cm.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 118cm (3ft 10in).
    • There is not a door release button when exiting.
    • There is level access throughout the department/service.
    • Staff can provide assistance with using any manual doors within the department/service.
    • There is clear signage on the department/service.
    • The type of flooring is vinyl/laminate.
    • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
    • The department/service does not play background music.
    • The lighting levels are good.
  • Department / Service Facilities View
    • This department/service has; a waiting room/area, consultation rooms, treatment rooms and standard toilet facilities.
    • There are 9 consultation/treatment rooms in this department/service.
    • A hearing assistance system can be brought in from another department/service.
    • A mobile hoist is not available on the department/service.
    • There are not accessible toilet facilities within the department/service.
    • Accessible toilet facilities are located on the ground floor, along the main corridor.
    • There are standard toilet facilities within this department/service.

Opening Times (Outpatients)

  • Access is by appointment only.

Consultation / Treatment Room (Clinic Room - Room 2)

  • There is / are 8 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Room 2.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) is/are easy to open.
  • The width of the door opening is 85cm (2ft 9in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • All chairs have armrests available.
  • Some tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are good.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The shared toilet is located along the department corridor.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 7m from the Outpatients entrance.
    • There is pictorial and written text signage on or near the toilet door.
    • The visual contrast between the external toilet door(s) and wall(s) is high.
    • The colour contrast between the internal toilet door(s) and wall(s) is high.
    • The colour contrast between the walls and floor is high.
    • Toilet seats do not have a high visual contrast.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 73cm.
    • The wash basin(s) tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser is located above and to the left of the wash basin.
    • Lighting levels are good.
  • Toilet Facilities 2 View
    • The shared toilet is located along the department corridor.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 10m from the Outpatients entrance.
    • There is pictorial and written text signage on or near the toilet door.
    • The visual contrast between the external toilet door(s) and wall(s) is high.
    • The visual contrast between the internal toilet door(s) and wall(s) is high.
    • The visual contrast between the walls and floor is high.
    • Toilet seats do not have a high visual contrast.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 73cm.
    • The wash basin(s) tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser is located above and to the left of the wash basin.
    • Lighting levels are good.

Location of Toilet/Changing Facilities

  • Accessible toilet facilities are located on the ground floor, to the left from the main entrance and along the main corridor. There is also an accessible toilet on the second floor, opposite the lift.
  • Shared standard toilet facilities are located on the ground floor, to the left from the main entrance, along the main corridor.
  • Parent and baby changing facilities are located on the ground floor, to the left from the main entrance and along the main corridor.

Related Access Guides