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X-Ray

Townlands Memorial Hospital, York Road, Henley-on-Thames, Oxfordshire, RG9 2EB

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Access Guide

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Getting To The Hospital

  • By Road View
    • Townlands Memorial Hospital is located at the North end of Henley-on-Thames.
      From the north on the A4130 heading towards the town, turn right at the roundabout onto Kings Road. The hospital is located on the right.
      From the South on the A4155 heading into town, turn left onto Market Place and right onto Kings Road. The hospital is located on the left.
    • There is limited parking on site with Automatic Number Plate Recognition (ANPR) installed.
      There are standard bays, Blue Badge bays and a drop off point located outside the main entrance. Patients and visitors must register their car at reception for free parking within 20 minutes of arrival or a fine will be issued.
  • By Bus View
    • The bus service from Reading stops in Henley town centre and it is approximately a seven minute walk to the hospital.
      Bus 153 Connect Henley goes from Henley Town Hall into the hospital grounds.
    • There is an onsite bus stop.
    • The bus stop is located directly outside the main entrance.
    • There is no shelter or seating at the bus stop.
    • There is level access from the bus stop to the main entrance.
  • By Train View
    • Henley-on-Thames train station is located approximately 0.6 miles (13 minute walk) from the hospital.
  • Useful Links View

Getting Help and Assistance

  • To see the hospital map please click here (opens new tab).
  • There is not a Patient Advice and Liaison Service (PALS) at the hospital.
  • There are not volunteers available for help and assistance at the hospital.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request and different languages on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs, walking frames and crutches.
  • To obtain mobility aids please contact a member of staff.

Hospital Parking

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located in front of the hospital.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 6 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 473cm (7ft 7in x 15ft 6in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located in front of the main entrance.
    • There is not a dropped kerb from the drop-off point.
  • Paying View
    • There are not parking charges for the hospital car park.
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 11m (12yd 1in) from the main entrance.
  • Comments View
    • Patients and visitors must register their car at reception for free parking within 20 minutes of arrival or a fine will be issued.

Getting To (X-Ray)

  • X-Ray is/are located on the ground floor.
  • Access to X-Ray is via the main entrance.
  • Enter the hospital via the main entrance and turn left.
    Follow the corridor through the open double doors.
    Turn right and follow the corridor through two further sets of open double doors.
    Turn right and the entrance to X-Ray is located directly ahead.
  • There is step free access to X-Ray.
  • X-Ray is approximately 20m from the main entrance.
  • There are resting areas along the route.
  • Wayfinding signage is not provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Outside Access (Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the hospital.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is not a bell/buzzer.
    • There is an intercom.
    • The height of the intercom is 105cm .
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 112cm (3ft 8in).
    • There is a door release button when exiting.
    • The height of the door release button is 122cm (4ft).
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 104cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 102cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Comments View
    • There is a slope with very easy incline in front of the entrance.
    • The intercom is only used for patient access after 6pm.

Outside Access (Alternative Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the hospital, to the left of the main entrance.
    • The entrance area/door is not clearly signed.
    • There is step free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is not a hand sanitiser.
    • There is not a door release button when exiting.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 214cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Comments View
    • This entrance was being used as an exit at the time of the survey due to Covid-19 restrictions.

Opening Times (X-Ray)

  • Access is by appointment only.

Department / Service (X-Ray)

  • Department / Service Access View
    • X-Ray is located on the ground floor.
    • There is a/are door(s) leading into the department/service.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 145cm .
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is not a hand sanitiser.
    • There is not a door release button when exiting.
    • There is level access throughout the department/service.
    • There is clear signage on the department/service.
    • The type of flooring is vinyl/laminate.
    • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
    • The department/service does not play background music.
    • The lighting levels are good.
  • Department / Service Facilities View
    • This department/service has; a waiting room/area, a main reception, accessible toilet facilities for everyone and a treatment room.
    • There are 1 consultation/treatment rooms in this department/service.
    • A hearing assistance system is not available in the department/service.
    • A mobile hoist is not available on the department/service.
    • There are accessible toilet facilities within the department/service.
    • There are not standard toilet facilities within this department/service.
    • Standard toilet facilities are located along the main corridor, on the ground floor.
  • Comments View
    • The accessible toilet can also be used as a standard toilet.

Reception

  • Reception View
    • The reception point is located ahead from the department entrance.
    • The reception point is approximately 7m (7yd 1ft) from the department entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is medium height (77cm - 109cm) .
    • There is sufficient space to write or sign documents on the counter.
    • There is not a low section of the counter (76cm or below) available.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is not a hearing assistance system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is vinyl/laminate.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There is a mixture of seating with and without armrests.
    • The waiting room / area does not have background music playing.
    • There is not a red flashing fire alarm beacon within the waiting room / area.
    • There is not a television.
    • Vending machines are not available.
    • A water dispenser is not available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are good.

Imaging Room (X-Ray)

  • This section describes the X-Ray Room(s), located to the left as you enter the department.
  • There is / are 1 X-Ray Room(s) available.
  • The name / number of the room surveyed was; X-Ray Room.
  • This room is accessed via a changing room.
  • Changing Room View
    • There is step free access into the changing room.
    • The changing room is approximately 6m from the reception.
    • The changing room is approximately 3m from the main waiting area.
    • The door opens inwards and outwards.
    • The door(s) is/are single width.
    • The door(s) is/are easy to open.
    • A member of staff is available to assist with opening the door if required.
    • The width of the door is 82cm (2ft 8in).
    • The door is locked by a lever twist.
    • The dimensions of the changing room are 207cm x 220cm.
    • There is sufficient space for a wheelchair user to manoeuvre within the changing room.
    • The type of flooring is vinyl/laminate.
    • There is an emergency alarm in the changing room.
    • There is a chair/stool in the changing room.
    • The height of the chair from the floor is 47cm.
    • There is not a/are not wall mounted rail(s) in the changing room.
    • There is not a/are not dropdown rail(s) in the changing room.
    • There is a/are mirror(s) in the changing room.
    • There is not a tall mirror, with suitable specifications, for ease of use.
    • There is a/are coat hook(s) available.
    • There is a/are coat hook(s) in the changing room, 141cm from the floor.
    • There is not a locker within the changing room.
    • There is not a changing bench.
    • There is not a red flashing fire alarm beacon.
    • The lighting levels in the changing room are good.
  • Imaging Room View
    • There is step free access into the imaging room.
    • The door opens inwards.
    • The door(s) is/are single width with a locked extension leaf.
    • The door(s) may be difficult for some to open.
    • A member of staff is available to assist with opening the door if required.
    • The width of the door is 84cm.
    • There is sufficient space for a wheelchair user to manoeuvre within the imaging room.
    • The type of flooring is vinyl/laminate.
    • There is a bed / couch.
    • The bed / couch is adjustable.
    • There is no hoist available.
    • The room does not have background music playing.
    • There is not a red flashing fire alarm beacon within the imaging room.
    • The lighting levels in the imaging room are good.

Standard Changing Cubicle / Room

  • The changing cubicle/room is located to the left from the entrance.
  • The changing cubicle/room is 4m from the waiting room/area.
  • There is step-free access to the changing cubicle/room.
  • The door(s) open(s) towards you (pull).
  • The door(s) for the room is/are not push pad activated.
  • The door(s) is/are single width.
  • The door(s) has a closer and maybe difficult for some to open.
  • The width of the door opening is 84cm.
  • The type of flooring in the room is vinyl/laminate.
  • There is sufficient space for a wheelchair user to manoeuvre within the cubicle/room.
  • There are chairs without armrests.
  • There is a/are coat hook(s) available.
  • There is a/are coat hook(s) 142cm from the floor.
  • There is a functional emergency alarm in the cubicle/room.
  • The lighting levels are good.

Accessible Toilet(s) (Left Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located to the left as you enter the department.
    • This accessible toilet is approximately 1m from the department entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens inwards and outwards.
    • The door is easy to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 83cm.
    • The contrast between the internal door and wall is good.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 197cm x 212cm.
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The height of the light switch/pull cord is 119cm from floor level.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 107cm.
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
    • There is not a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and pedal bin disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 107cm and 153cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet does not have a backrest or a cistern.
    • There is a lid attached to the toilet seat.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 89cm (2ft 11in).
    • The contrast between the toilet roll holder and the wall is fair.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 73cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 92cm.
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 100cm (3ft 3in).
    • The contrast between the towel dispenser and the wall is good.
    • There is not a hand dryer.

Location of Toilet/Changing Facilities

  • Accessible toilet facilities are located on the ground floor, to the left from the main entrance and along the main corridor. There is also an accessible toilet on the second floor, opposite the lift.
  • Shared standard toilet facilities are located on the ground floor, to the left from the main entrance, along the main corridor.
  • Parent and baby changing facilities are located on the ground floor, to the left from the main entrance and along the main corridor.

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