Access Guide
Introduction
- Services / facilities within the building include a reception, fitness suites and a snack bar.
- Services / facilities within the grounds include an open air heated 50m pool and teaching pool, sun terraces and a poolside spin studio.
- Related link Hornfair Park and Multi-sports Hub.
- Https://www.accessable.co.uk/royal-borough-of-greenwich/access-guides/hornfair-park-and-multi-sports-hub
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Comments
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- On-line booking is available.
. - The centre is set in Hornfair Park, which has playgrounds, sports pitches, tennis courts and a BMX course.
. - Please see the separate guide to Hornfair Park for full details.
- On-line booking is available.
Location
- The venue is situated outside the centre of the area.
- This venue is situated in Charlton.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Charlton.
Opening Times
- Opening times do vary depending on timetabling.
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Comments
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- The main pool and teaching pool opening times vary with the seasons and school holidays.
- The centre has a full programme of group exercise classes.
- Please contact the venue or see the weekly programme on the centre website.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- The charge for non-blue badge holders is £1 per hour. Payment can be made by mobile app or at the payment machines by credit/debit card - no cash taken.
- The car park is located to the west of the venue, off Charlton Park Lane.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot be booked in advance.
- There is/are 2 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 335cm x 492cm (10ft 12in x 16ft 2in).
- The nearest Blue Badge bay is 12m (13yd 4in) from the main entrance.
- The furthest Blue Badge bay is 14m (15yd 11in) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is tarmac.
- There is not a road to cross between the car park and the entrance.
- The car park does have a height restriction barrier.
- The maximum height is 225cm (7ft 5in).
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Drop-off Point
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- There is not a designated drop off point.
Outside Access
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Entrance
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- This information is for the entrance located to the west of the building.
- There is step-free access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 92cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Reception
- The desk/counter is 6m (6yd 1ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are moderate to good.
- There is a hearing assistance system.
- The type of system is a portable loop.
- The hearing assistance system is not signed.
- Staff are trained to use the system.
- The hearing assistance system was not tested at the time of the survey.
- The hearing assistance system was tested on 17/04/2023.
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Comments
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- Photographs 1 and 2 show the temporary reception desk which is being used while the permanent one is replaced (April 2023).
- There are security barriers beyond the reception to enter the swimming pool and fitness suite (gym) areas.
- The wide barriers have an opening width of 100cm.
- Photographs 1 and 2 show the temporary reception desk which is being used while the permanent one is replaced (April 2023).
Inside Access
- There is level access to the service(s).
- There is a hearing assistance system.
- The system is a portable loop.
- Staff are trained to use the system.
- The hearing assistance system was not tested at the time of the survey.
- The hearing assistance system was tested on 17/04/2023.
- This venue does play background music.
- Music is played in all indoor areas of the venue.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are varied.
Level Change (Access to Poolside)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located to the left as you enter from the Main Entrance, leading up to the poolside.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does not have handrails.
Eating and Drinking
- The following information is for the café.
- The café is located immediately to the left as you enter from the Main Entrance.
- The bar does serve food.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- There is not a lowered section at the counter.
- There is ample room for a wheelchair user to manoeuvre.
- Takeaway cutlery is available.
- Drinking straws are available.
- Menus are wall only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is snacks and ice cream.
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Comments
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- There is no seating area; this is only a small snack bar selling snacks, hot drinks, soft drinks and ice cream.
Fitness Suite (Gym)
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Access to Fitness Suite
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- The fitness suite is located to the right of the reception desk.
- The fitness suite is 10m (10yd 2ft) from the main entrance.
- There is step free access to the fitness suite.
- There are doors into the fitness suite.
- The doors open towards you (pull).
- The doors are single.
- The door(s) may be difficult to open.
- The opening is 125cm wide.
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IFI Accredited Fitness Suite
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- A portable hearing assistance system is not available for induction.
- There is clear manoeuvring space between equipment.
- There is level access to all of the equipment.
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Fitness Suite (General)
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- Staff receive some training in assisting disabled people.
- Training provided is in-house.
- Equipment suitable for mobility or sensory impaired users includes a hand bike.
- A portable hearing assistance system is not available for induction.
- There is clear manoeuvring space between equipment.
- There is level access to all of the equipment.
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Comments
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- The door is single width with an open extension leaf.
Toilet with Adaptations (Fitness Suite - Gym - Right Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial and written text signage on or near the toilet door.
- This accessible toilet is approximately 18m (19yd 2ft) from the main entrance.
- This accessible toilet is located off the main fitness room.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from staff.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The door is easy to open.
- The dimensions of the accessible toilet are 260cm x 250cm (8ft 6in x 8ft 2in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 180cm (5ft 11in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are moderate to good.
Accessible Shower (Fitness Suite - Gym)
- Accessible shower facilities are available.
- The accessible shower(s) surveyed is/are located within the fitness suite (Gym) accessible toilet.
- The facilities available in the accessible shower(s) include; an adjustable shower head, handrails and a flip-down seat.
- The height of the seat is 49cm (1ft 7in).
- Other facilities available include; drop down rails.
- There is level access to the services from the accessible shower facilities.
Standard Changing Room (Fitness Suite (Gym) - Male)
- There is a/are standard changing room(s) available.
- The standard changing room(s) is/are approximately 22m (24yd 2in) from the main entrance.
- The standard changing room(s) is/are approximately 27m (29yd 1ft) from the reception desk.
- The standard changing room(s) is/are approximately 1m (3ft 3in) from the fitness suite (Gym).
- The standard changing room(s) surveyed is/are located directly off the fitness suite (Gym).
- There is level access to the standard changing room(s).
- Shower facilities are available within the changing room(s).
- There is level access to the shower facilities.
Standard Toilet(s) (Fitness Suite (Gym) - Male)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located within the male standard changing rooms, to the left as you enter the fitness suite (gym).
- The male toilet(s) is/are approximately 22m (24yd 2in) from the main entrance.
- Inside the venue, there is level access to the male toilet(s).
- Lighting levels in the male toilets are moderate to good.
Fitness Suite (Downstairs Fitness Studio)
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Access to Fitness Suite
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- The fitness suite is located straight ahead as you enter through the main entrance, then straight ahead through the gym.
- The fitness suite is 40m (43yd 2ft) from the main entrance.
- There is step free access to the fitness suite.
- There are doors into the fitness suite.
- The doors open towards you (pull).
- The doors are single.
- The door(s) may be difficult to open.
- The opening is 125cm wide.
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IFI Accredited Fitness Suite
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- A portable hearing assistance system is not available for induction.
- There is clear manoeuvring space between equipment.
- There is level access to all of the equipment.
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Fitness Suite (General)
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- Staff receive some training in assisting disabled people.
- Training provided is in-house.
- A portable hearing assistance system is not available for induction.
- There is clear manoeuvring space between equipment.
- There is level access to all of the equipment.
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Comments
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- The door is single width with an open extension leaf.
Swimming Pool
- There is level access from the changing area to the swimming pool.
- There is not a ramped entrance into the water.
- There is a wet side chair available.
- There is a hoist for wheelchair users to access the water.
- The hoist is manual.
- There is a pool platform lift for wheelchair users to access the water.
- There are steps into the swimming pool.
- There are 6 steps.
- The steps do have handrails.
- The handrails are on both sides.
- There is a ladder type entrance into the water.
- There is a handrail on both sides of the ladder.
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Comments
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- The teaching pool has stepped access into the water.
- The main pool has a Pool Pod platform lift for ambulant and wheelchair users to be lowered into the water.
- There are two wet side self-propelling wheelchairs available to use with the Pool Pod.
Accessible Shower (Poolside)
- Accessible shower facilities are available.
- The accessible shower(s) surveyed is/are located within the poolside accessible toilet.
- The facilities available in the accessible shower(s) include; an adjustable shower head, handrails and a flip-down seat.
- The height of the seat is 49cm (1ft 7in).
- Other facilities available include; drop down rails, a hair dryer and a accessible toilet in the same room.
- There is level access to the services from the accessible shower facilities.
Toilet with Adaptations (Poolside - Right Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial and written text signage on or near the toilet door.
- This accessible toilet is approximately 74m (80yd 2ft) from the main entrance.
- This accessible toilet is located within the standard toilets, off the poolside.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of staff.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 88cm (2ft 11in).
- The door is easy to open.
- The dimensions of the accessible toilet are 250cm x 250cm (8ft 2in x 8ft 2in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 180cm (5ft 11in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are not available in the cubicle.
- There is a/are sanitary disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are moderate to good.
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Comments
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- There is an Accessible Shower within the facility (see below).
- The outer door to the toilet area is heavy.
Standard Changing Room (Level Change (Access to Poolside))
- There is a/are standard changing room(s) available.
- The standard changing room(s) is/are approximately 66m (72yd 6in) from the main entrance.
- The standard changing room(s) is/are approximately 60m (65yd 1ft) from the reception desk.
- The standard changing room(s) is/are approximately 5m (5yd 1ft) from the main pool.
- The standard changing room(s) surveyed is/are located to the right of the pool.
- There is not level access to the standard changing room(s).
- Level Change (Access to Poolside)
- Shower facilities are available within the changing room(s).
- There is level access to the shower facilities.
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Comments
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- There are separate male and female changing rooms to the right of the pool.
- There are also unisex open air changing rooms, including family-size rooms on the poolside.
Standard Toilet(s) (Poolside)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located to the right of the pool, off the poolside.
- The female and male toilets are approximately 74m (80yd 2ft) from the main entrance.
- Inside the venue, there is not level access to the female and male toilets.
- An ambulant toilet cubicle with wall mounted grab rails is available.
- Lighting levels in the female and male toilets are moderate to good.
Level Change (Group Cycle Studio)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located by the poolside.
- There is/are 4 step(s) to the area/service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is not a/are not handrail(s) at the step(s).
Fitness Suite (Group Cycle Studio)
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Access to Fitness Suite
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- The fitness suite is located to the north of the Swimming Pool.
- The fitness suite is 105m (114yd 2ft) from the main entrance.
- There is not step free access to the fitness suite.
- Level Change (Group Cycle Studio).
- There are not doors into the fitness suite.
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IFI Accredited Fitness Suite
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- A portable hearing assistance system is not available for induction.
- There is clear manoeuvring space between equipment.
- There is not level access to all of the equipment.
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Fitness Suite (General)
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- Staff receive some training in assisting disabled people.
- Training provided is in-house.
- A portable hearing assistance system is not available for induction.
- There is clear manoeuvring space between equipment.
- There is not level access to all of the equipment.
Other Floors (Roof Terrace and Upstairs Fitness Suite)
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Steps
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- The floors which are accessible by stairs are Poolside - Roof Terrace.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
Lift
- There is a lift for public use.
- The lift is located on the poolside.
- The lift is a platform lift.
- The floors which are accessible by this lift are G, 1.
- The lift is approximately 37m (40yd 1ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 100cm x 145cm (3ft 3in x 4ft 9in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is moderate to good.
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Comments
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- There is a short moderate ramp to enter the lift.
- At the upper level the lift opens directly into the upstairs fitness suite.
Outside Access (Upstairs Fitness Suite)
- This information is for the entrance located on the roof terrace.
- There is level access into the venue.
- Level access is via lift.
- The main door(s) open(s) towards you (pull).
- The door(s) is / are double (with one leaf locked).
- The door(s) is / are heavy.
- The width of the door opening is 75cm (2ft 6in).
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Second set of doors
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- There is a small raised threshold in the doorway.
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Comments
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- These doors can be avoided by using the lift directly into the Upstairs Fitness Suite.
Fitness Suite (Upstairs)
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Access to Fitness Suite
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- The fitness suite is located to the right as you ascend the stairs to the roof terrace, or straight ahead as you exit the lift on the first floor.
- The fitness suite is 37m (40yd 1ft) from the main entrance (via lift).
- There is step free access to the fitness suite.
- Level access is by lift.
- There are doors into the fitness suite.
- The doors open towards you (pull).
- The doors are double.
- The door(s) may be difficult to open.
- The opening is 75cm wide.
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IFI Accredited Fitness Suite
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- A portable hearing assistance system is not available for induction.
- There is clear manoeuvring space between equipment.
- There is level access to all of the equipment.
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Fitness Suite (General)
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- Staff receive some training in assisting disabled people.
- Training provided is in-house.
- A portable hearing assistance system is not available for induction.
- There is clear manoeuvring space between equipment.
- There is level access to all of the equipment.
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Comments
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- There are double doors, but one is locked.
Toilet with Adaptations (Upstairs Fitness Suite - Right Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial and written text signage on or near the toilet door.
- This accessible toilet is approximately 51m (55yd 2ft) from the main entrance.
- This accessible toilet is located to the right as you enter the Upstairs Fitness Suite from the lift or the public roof terrace.
- There is level access to this accessible toilet.
- This is by lift.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a lever twist.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The door is easy to open.
- The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 80cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is not a mirror.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are good.
Standard Toilet(s) (Upstairs Fitness Suite)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Shared Toilet(s)
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- The shared toilets that were surveyed are located to the right as you enter the upstairs fitness suite from the public roof terrace or the lift.
- The shared toilet(s) is/are approximately 51m (55yd 2ft) from the Main Entrance.
- Inside the venue, there is level access to the shared toilet(s).
- This is by lift.
- Lighting levels in the shared toilets are good.
Additional Info
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- An assistance dog toilet area can be provided onsite.
- The assistance dog toilet area is located at the edge of the car park or in the adjacent Hornfair Park.
- A member of staff trained in BSL skills is not normally on duty.