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Coldharbour Leisure Centre

Chapel Farm Road, New Eltham, London, SE9 3LX

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located along the corridor to the left after reception.
    • The toilet with adaptations has a left hand transfer space.
    • Female and male step-free standard toilet facilities are located to the left after reception.
    • Female and male step-free standard toilet facilities are located in the standard changing rooms.
  • Changing Facilities View
    • Parent and baby changing facilities are located in the standard female toilets, and in the toilet with adaptations.

Parking

  • Car Park View
    • The car park is located at the front of the venue.
    • The car park is open air/surface.
    • The car park surface consists of tarmac, concrete and loose chippings.
    • There are 2 designated Blue Badge parking bays available.
    • The Blue Badge bays have faded markings.
    • The surveyed Blue Badge parking bay dimensions are 290cm (width) x 400cm (depth).
    • There are no hatched/marked zones.
    • The nearest designated bay is 12m from the main entrance.
    • The most accessible route from the Blue Badge parking has step-free level access.
    • This route has uneven surfaces.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • Parking is free for all users.
  • Electric Vehicle Charging Points View
    • Electric Vehicle charging points are not available.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance (Main Entrance)

  • This entrance is located at the front of the venue to the left.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope at the entrance.
  • There are double manual doors.
  • The doors are permanently held open.
  • One of the doors was locked at the time of the survey.
  • The locked door can be opened on request.
  • The width of the opening is 70cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high colour contrast.
  • There is a second, single automatic door.
  • The door opens by sliding.
  • The width of the opening is 100cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low colour contrast.
  • There is step-free access via ramp as you enter.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide.
  • There are no handrails for the ramp.

Reception

  • Location View
    • The reception is located directly ahead as you enter the venue.
    • The distance from the main entrance is 10m.
  • Route View
    • The most accessible route to the reception has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access to the reception.
    • The height of the reception desk is 121cm.
    • There is a lowered section at the desk.
    • The height of the lowered section is 77cm.
    • There is not a hearing assistance system.
    • There may be background noise in this area.
    • Some flooring is shiny.
    • Lighting levels were low at the time of the survey.

Getting Around

  • Access View
    • The venue is all on one floor.
    • There is step-free level access throughout walkways.
  • Circulation View
    • There are manual doors along circulation routes.
    • There is a high colour contrast between the walls and floor along circulation routes.
    • Some flooring is shiny.
    • There may be background noise.
    • Wayfinding signage is provided.
    • The colour, design and typeface of signage is consistent throughout.
    • Lighting levels were even at the time of the survey.

Standard Changing Room

  • The changing room surveyed is located along the corridor to the right after reception.
  • The distance from the main entrance is 15m.
  • The most accessible route to the changing room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the changing room.
  • The door opens inwards and has a high colour contrast.
  • The width of the opening is 75cm.
  • Internally the door has a high colour contrast.
  • Washing and toilet facilities available in the changing room include: a standard shower, a standard toilet and a wash basin.
  • Changing facilities available in the changing room include: a dry seat for changing.
  • The wash basin has push taps.
  • The toilet seat has a low colour contrast.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high colour contrast.
  • There is also a mirror, a coat hook and a shelf in the room.
  • There is a shower in the changing room.
  • There is step-free level access to the shower cubicle.
  • There is a fixed shower head.
  • The shower controls are push.
  • There is no shower seat.
  • There are no grab rails for the shower.
  • There are no dropdown rails for the shower.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey.
  • There are similar female standard changing rooms along the corridor to the right after reception.

Standard Changing Room (Team Changing)

  • The changing room surveyed is located along the corridor to the right after reception.
  • The distance from the main entrance is 30m.
  • The most accessible route to the changing room has step-free level access.
  • There is a manual door along the most accessible route.
  • There is step-free level access into the changing room.
  • The door opens inwards and has a high colour contrast.
  • The width of the opening is 74cm.
  • Internally the door has a high colour contrast.
  • Washing and toilet facilities available in the changing room include: a standard shower and a wash basin.
  • Changing facilities available in the changing room include: a dry seat for changing.
  • The wash basin has push taps.
  • There is also a mirror and coat hooks in the room.
  • There is a shower in the changing room.
  • There is step-free level access to the shower area.
  • There is a fixed shower head.
  • The shower controls are push.
  • There is no shower seat.
  • There are no grab rails for the shower.
  • There are no dropdown rails for the shower.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey.
  • There are 7 team changing rooms.
  • Rooms 1 and 2 are accessed directly from the outside, via the corridor to the right after reception.
  • Rooms 3 to 6 are located off the corridor to the right after reception.
  • Room 7 is to the left after reception.

Gym

  • The gym is located to the right after reception.
  • There is step-free level access into the gym.
  • There is a key fob/card reader at a height of 112cm.
  • There are double manual doors.
  • The doors open away from you.
  • One of the doors was locked at the time of the survey.
  • The width of the opening is 68cm.
  • The doors have a high colour contrast.
  • There is step-free level access throughout.
  • There are no doors along circulation routes.
  • There is room for a wheelchair user to manoeuvre.
  • The gym is staffed at specific times.
  • Some flooring is shiny.
  • The walls and floor have a high colour contrast.
  • There is some clear manoeuvring space between equipment (150cm x 150cm).
  • Equipment includes free weights and arm cycles.
  • There is not a hearing assistance system.
  • There is background noise in this room.
  • Lighting levels were even at the time of the survey.

Eating and Drinking (Café Bar)

  • Location and Access View
    • The café is directly ahead as you enter the venue, just beyond the reception.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There are double manual doors.
    • The doors are permanently held open.
    • The width of the opening is 87cm.
    • There is a small lip on the threshold of the opening.
    • The doors have a high colour contrast.
  • Order and Payment View
    • This area has a bar where drinks can be ordered.
    • The service counter was surveyed.
    • There is step-free level access to the counter.
    • The height of the counter is 115cm.
    • There is not a lowered section at the counter.
    • The counter has mirrors and patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 120cm.
    • The payment machine is portable.
  • Service View
    • This area also has staff who can provide assistance with ordering.
    • Full table service is not available.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Seating Area View
    • The seating area is both inside and outside.
    • The outdoor seating area is uncovered.
    • There is not step-free level access throughout.
    • There is step-free access by ramp to the outdoor seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor colour contrast varies between low and high.
    • Some flooring is shiny.
    • Seating available in this area includes: chairs without armrests and armchairs.
    • Furniture available in this area includes: tables, coffee tables and picnic tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey.

Outdoor Spaces

  • About View
    • The following is available in this area: sports pitches and sports courts.
  • Getting Around View
    • There are surfaced footpaths throughout.
    • Surfaced footpaths consist of: tarmac.
    • The majority of the surfaced footpaths are wide enough for wheelchair users.
    • There is overhead / area signage in this area.
    • There are seats situated along the paths for people to rest.
    • There is step-free level access throughout all areas.

Toilet with Adaptations (Left Hand Transfer)

  • Location View
    • The toilet surveyed is located along the corridor to the left after reception.
    • The distance from the main entrance is 25m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There is a manual door along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The width of the opening is 85cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a medium colour contrast.
    • There is a grab rail on the internal door, with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 154cm (width) x 210cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 86cm (from the side of the toilet pan).
    • There is a lever flush for the toilet.
    • The flush is on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 43cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet has a padded backrest.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a medium colour contrast.
    • The toilet roll holder is 120cm from the floor.
    • The wash basin has lever mixer taps.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • There is a vertical grab rail on the left side of the wash basin.
    • The wash basin grab rail has a low colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 105cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low colour contrast.
    • The hand dryer is 85cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 87cm.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.

Exit

  • The exit area is clearly signed.
  • There is step-free access via ramp at the entrance.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide.
  • There are no handrails for the ramp.
  • There is a single automatic door.
  • The door opens by sliding.
  • The width of the opening is 100cm.
  • The door has a low colour contrast.
  • There is a second set of double manual doors.
  • The doors open towards you.
  • One of the doors was locked at the time of the survey.
  • The width of the opening is 74cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high colour contrast.
  • There is step-free access via a slope as you exit.
  • The slope has a slight gradient.