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Eltham Leisure Centre

Eltham Centre, 2 Archery Road, Eltham, London, SE9 1HA

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 3 toilets with adaptations.
    • The toilets with adaptations are located on the ground floor, ahead to the left as you enter, and on the first floor, to the left as you exit the lift.
    • The transfer space varies between left and right in the toilets with adaptations.
    • Ambulant toilet facilities are located in the male and female standard toilets on the ground floor.
    • Female and male step-free standard toilet facilities are located on the ground floor, ahead to the left as you enter.
    • Female and male step-free standard toilet facilities are located on the first floor, to the left as you exit the lift .
  • Changing Facilities View
    • Standard changing facilities are located in the Changing Village, and in the male and female changing area on the first floor.
    • Parent and baby changing facilities are located on the ground floor, ahead to the left as you enter.
  • Washroom and Shower Facilities View
    • The washroom facilities with adaptations are located on the ground floor, ahead to the left as you enter.
    • Shower facilities with adaptations are located inside the male and female changing rooms, in the Changing Village, and in the male and female changing area on the first floor.
    • Standard shower facilities are located in the Changing Village, and in the male and female changing area on the first floor.

Parking

  • Car Park View
    • The car park is located to the left of the venue.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 2 designated Blue Badge parking bays available.
    • The Blue Badge bays are signposted and have markings which are faded.
    • The surveyed Blue Badge parking bay dimensions are 240cm (width) x 450cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 112cm.
    • The nearest designated bay is 15m from the rear entrance.
    • The most accessible route from the Blue Badge parking has step-free level access.
  • Charges and Restrictions View
    • Parking is free for Blue Badge holders but not all users.
  • Electric Vehicle Charging Points View
    • Electric Vehicle charging points are not available.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance

  • This entrance is located off Archery Road.
  • The entrance area is not clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 154cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.
  • There is a second set of double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 176cm.
  • The doors have a low colour contrast.
  • There are fixed barriers at the entrance.
  • The maximum width between them is 108cm.
  • There is ramped and stepped access as you enter.
  • The ramp bypasses the steps.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide.
  • There are handrails on both sides.
  • There are 6 steps as you enter.
  • There are handrails on both sides and also a central handrail.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The step markings are not clearly visible.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm-45cm.

Eating and Drinking (Ground Floor - Café)

  • Location and Access View
    • The most accessible route has a slight ramp.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is an opening without doors.
    • The width of the opening is 162cm.
  • Order and Payment View
    • This area has a counter where food and drink can be ordered.
    • The service counter was surveyed.
    • The counter is located to the left as you enter.
    • There is step-free level access to the counter.
    • The height of the counter is 89cm.
    • There is not a lowered section at the counter.
    • The counter has a television and patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The payment machine is portable.
  • Service View
    • This area also has staff who can provide assistance with ordering.
    • Full table service is available.
    • Menus types include: wall-mounted (digital) and countertop.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and easy grip cutlery.
    • There is not a hearing assistance system.
  • Seating Area View
    • The seating area is both inside and outside.
    • The outdoor seating area is partially covered.
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor have a low colour contrast.
    • Some flooring is shiny.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, sofas, stools and high stools.
    • Some chairs are fixed.
    • Furniture available in this area includes: tables, coffee tables and high tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.

Reception (Ground Floor)

  • Location View
    • The reception is located to the front, as you enter.
    • The distance from the main entrance is 29m.
  • Route View
    • The most accessible route to the reception has a slight ramp.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access to the reception.
    • The height of the reception desk is 112cm.
    • There is not a lowered section at the desk.
    • The reception has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • There is not a hearing assistance system.
    • The height of the touchscreen display ranges from 106cm to 116cm from the floor.
    • There is background noise in this area.
    • Some flooring is shiny.
    • There is deep pile carpet in some areas.
    • Lighting levels vary due to the size of the space.
    • There are security barriers with a wider opening which are operated by key card.

Library (Ground Floor)

  • There is step-free level access throughout all areas.
  • There is room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest in the seating area.
  • The walls and floor colour contrast varies between low and high.
  • Seating available in this library includes: chairs with armrests, chairs without armrests and sofas.
  • Furniture available in the library includes: tables.
  • The surface height of some of the tables/desks is suitable for wheelchair users.
  • The clear height under some of the tables/desks is suitable for wheelchair users.
  • Lighting levels vary due to the size of the space.
  • The height of the library reception desk is 76cm.
  • There is not a hearing assistance system.
  • The height of the touchscreen display ranges from 117cm to 145cm from the floor.
  • The touchscreen has the following accessibility aids: colour contrast.
  • This library is able to provide material in the following formats: large print, ebook and audio.
  • Auxiliary aids available in this library include: large letter key keyboards, high visibility/contrast keyboards, trackball mouse and document holders.

Getting Around

  • Access View
    • There is step-free access between floors via lift.
    • Access to the main venue as you enter is via a slight ramp.
  • Circulation View
    • There are no doors to open along circulation routes.
    • Access throughout may include pillars.
    • The contrast between the walls and floor varies between low and high along circulation routes.
    • Some flooring is shiny and patterned.
    • There is deep pile carpet in some areas.
    • There is background noise.
    • Wayfinding signage is provided.
    • The colour, design and typeface of signage is consistent throughout.
    • Seating available in the walkways includes: sofas and benches.
    • Lighting levels vary due to the size of the space.

Lift

  • The lift surveyed is located in the front of the venue, beyond the security barriers.
  • The distance from the security barriers is 11m.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • Standard Lift View
    • The ground and first floor can be accessed by this lift.
    • The lift door has a low colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 630kg.
    • The control buttons have a low colour contrast.
    • None of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 90cm.
    • The internal dimensions of the lift are 107cm (width) x 139cm (depth).
    • The internal lift control buttons have tactile and Braille markings.
    • The control buttons have a medium colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a visual floor indicator, an audible announcer, an intercom hearing assistance system and a mirror to aid reversing.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Stairs

  • The stairs are located beyond the security barriers.
  • The ground and first floor can be accessed by these stairs.
  • There are handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm-45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Changing Area (Ground Floor - Changing Village)

  • Changing Area View
    • The shared changing area was surveyed.
    • The changing area surveyed is located to the right, as you enter from the security barriers.
    • The distance from the security barriers is 7m.
    • The most accessible route to the changing area has step-free level access.
    • There are manual doors along the most accessible route.
    • There is step-free level access into the changing area.
    • There is a single manual door.
    • The door opens towards you.
    • The door requires effort to open.
    • There is a locked extension leaf.
    • The locked extension leaf can be opened on request.
    • The width of the opening is 86cm.
    • The door has a high colour contrast.
    • There is a second, single manual door.
    • The door requires effort to open.
    • There is a locked extension leaf.
    • The locked extension leaf can be opened on request.
    • The width of the opening is 87cm.
    • The door has a high colour contrast.
    • Internally the door has a high colour contrast.
    • Facilities in this area include: changing cubicles, toilets, showers, a changing bench, baby change facilities and lockers.
    • There are lockers at a suitable height for a wheelchair user.
    • The height of the baby change facility when in use is 94cm.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Toilet Facilities View
    • There is step-free level access to the toilet facilities.
    • Ambulant toilet facilities are not available.
    • Hand washing facilities include: a wash basin and a soap dispenser.
    • The wash basin has a lever mixer tap.
  • Shower Facilities View
    • There is step-free level access to the shower facilities.
    • There is a fixed shower head.
    • The shower controls are push.
    • There is no shower seat.
    • There are no grab rails for the shower.
    • There are no dropdown rails for the shower.

Standard Changing Room (Ground Floor - Changing Village - Male)

  • The changing room surveyed is located at the rear of the Changing Village.
  • The distance from the Changing Village entrance is 35m.
  • The most accessible route to the changing room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the changing room.
  • The door opens inwards and has a high colour contrast.
  • The door requires effort to open.
  • The width of the opening is 89cm.
  • Internally the door has a high colour contrast.
  • Washing and toilet facilities available in the changing room include: a wheel-in shower, a standard shower, a standard toilet and a wash basin.
  • Changing facilities available in the changing room include: a changing table/bench.
  • The wash basin has a lever mixer tap.
  • The toilet seat has a low colour contrast.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a medium colour contrast.
  • There is also a mirror and an emergency alarm in the room.
  • There is a shower in the changing room.
  • There is step-free level access to the shower cubicle.
  • There is an adjustable shower head which can also be detached.
  • The shower controls are lever mixer.
  • There is a flip-down shower seat.
  • The shower seat is 58cm from the floor.
  • There are grab rails for the shower.
  • The grab rails for the shower have a high colour contrast.
  • There is a dropdown rail for the shower.
  • The dropdown rail for the shower has a high colour contrast.
  • The walls and floor have a low colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Pools (Ground Floor)

  • Pool 1 View
    • There is a step-free level access to the pool area, via the Changing Village.
    • This is an indoor pool.
    • There is step-free level access throughout this area.
    • Some flooring is shiny.
    • Seating available around the pool includes: benches and a seated viewing balcony (with step-free access).
    • There is an emergency alarm poolside.
    • Lighting levels vary due to the size of the space.
    • The following adaptations are available for disabled people: a submersible wheelchair.
    • The pool is staffed at all times.
    • Additional facilities include: poolside showers.
  • Pool 2 View
    • There is a step-free level access to the pool area, via the changing village.
    • This is an indoor pool.
    • There is step-free level access throughout this area.
    • The flooring is shiny.
    • There is an emergency alarm poolside.
    • Lighting levels vary due to the use of large glazed walls.
    • The pool is staffed at all times.
    • Additional facilities include: a family pool.

Toilet with Adaptations (Ground Floor - Right Hand Transfer)

  • Location View
    • The toilet surveyed is located on the ground floor, ahead to the left as you enter.
    • The distance from the main entrance is 17m.
  • Route View
    • The most accessible route to the toilet has a slight ramp.
    • Doors are held open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a medium colour contrast.
    • The door is easy to open.
    • The width of the opening is 86cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a medium colour contrast.
    • There is a grab rail on the internal door, with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 150cm (width) x 222cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 63cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a medium colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a medium colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a medium colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 93cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 71cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a medium colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The soap dispenser has a medium colour contrast.
    • The soap dispenser is 90cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a medium colour contrast.
    • The hand dryer is 89cm from the floor.
    • There is a pull cord emergency alarm but it was tied up at the time of the survey.
    • There is a long mirror.
    • There is no shelf.
    • The cubicle has a pedal bin.
    • There are multiple coat hooks.
    • The coat hooks are 105cm and 140cm from the floor.
    • The walls and floor have a high colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Parent and Baby Room / Feeding Room (Ground Floor)

  • The room is located ahead, to the left as you enter.
  • The distance from the main entrance is 19m.
  • The most accessible route to the room has a slight ramp.
  • There are no doors to open along the most accessible route.
  • There is pictorial and written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 34cm.
  • The door has a high colour contrast.
  • Internally the door has a high colour contrast.
  • There is also a wash basin, a paper towel dispenser and a mirror in the room.
  • The wash basin has a push tap.
  • The room has a nappy/incontinence items bin.
  • Seating available in this room includes: chairs without armrests.
  • The walls and floor have a low colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Gym (First Floor - Health and Fitness Centre)

  • The gym is located on the first floor, behind as you exit the lift.
  • There is step-free level access into the gym.
  • There are double manual doors.
  • The doors open towards you.
  • The doors require effort to open.
  • One of the doors was locked at the time of the survey.
  • The width of the opening is 86cm.
  • The doors have a high colour contrast.
  • There is step-free level access throughout.
  • There are no doors along circulation routes.
  • Access throughout may include moveable physical obstructions.
  • There is room for a wheelchair user to manoeuvre.
  • The gym is staffed when open.
  • Some flooring is shiny.
  • The walls and floor colour contrast varies between low and high.
  • There is not clear manoeuvring space between equipment (150cm x 150cm).
  • Equipment includes free weights, cable resistance machines, upper body machines where fixed seats can be removed and arm cycles.
  • There is not a hearing assistance system.
  • There is background noise in this room.
  • Lighting levels vary due to the size of the space.

Gym (First Floor - Stretch Zone)

  • The gym is located on the first floor, to the right as you exit the lift.
  • There is step-free level access into the gym.
  • There is an opening without doors.
  • The width of the opening is 94cm.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre.
  • The gym is staffed at specific times.
  • Some flooring is shiny.
  • The walls and floor have a high colour contrast.
  • There is not clear manoeuvring space between equipment (150cm x 150cm).
  • Equipment includes free weights.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Seating Area (First Floor - Pool Spectator Gallery)

  • Location and Access View
    • The Pool Spectator Gallery is located on the first floor, to the right as you exit the lift.
    • The most accessible route has step-free level access.
    • There are manual doors along the most accessible route.
    • There is step-free level access to this area.
    • There are double manual doors.
    • The doors open towards you.
    • The doors require effort to open.
    • One of the doors was locked at the time of the survey.
    • The width of the opening is 87cm.
    • The doors have a high colour contrast.
    • There is a second set of double manual doors.
    • The doors open towards you.
    • The doors require effort to open.
    • One of the doors was locked at the time of the survey.
    • The width of the opening is 86cm.
    • The doors have a high colour contrast.
  • Seating Area View
    • There is not step-free level access throughout.
    • There is stepped access to tiered seating.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor have a high colour contrast.
    • Some flooring is shiny.
    • Seating available in this area includes: flip-down seats with armrests.
    • The chairs are fixed.
    • There is background noise in this area.
    • Lighting levels vary due to the size of the space.

Room (First Floor - Group Cycle Studio)

  • The room is located on the first floor, ahead to the left as you exit the lift.
  • The distance from the lift is 10m.
  • The most accessible route to the room has step-free level access.
  • There are manual doors along the most accessible route.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • There is a locked extension leaf.
  • The locked extension leaf can be opened on request.
  • The width of the opening is 88cm.
  • The door has a high colour contrast.
  • There is a second, single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 94cm.
  • The door has a high colour contrast.
  • There is a third, single manual door.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a low colour contrast.
  • Seating available in this room includes: chairs without armrests.
  • Furniture available in this room includes: coffee tables.
  • None of the tables are fixed.
  • The surface height of the tables/desks is not suitable for wheelchair users.
  • The clear height under the tables/desks is not suitable for wheelchair users.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a television.
  • There is background noise in this room which varies depending on the function/event.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Changing Area (First Floor - Male)

  • Changing Area View
    • The male changing area was surveyed.
    • The changing area surveyed is located on the first floor, to the left as you exit the lift.
    • The distance from the lift is 7m.
    • The most accessible route to the changing area has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into the changing area.
    • There is a single manual door.
    • The door opens away from you.
    • The door requires effort to open.
    • The width of the opening is 89cm.
    • The door has a medium colour contrast.
    • There is a second, single manual door.
    • The door requires effort to open.
    • The width of the opening is 90cm.
    • The door has a high colour contrast.
    • Internally the door has a low colour contrast.
    • Facilities in this area include: changing cubicles, toilets, showers and a changing bench.
  • Toilet Facilities View
    • There is step-free level access to the toilet facilities.
    • Ambulant toilet facilities are not available.
    • Hand washing facilities available are a wash basin and a soap dispenser.
    • The wash basin has a lever mixer tap.
  • Shower Facilities View
    • There is step-free level access to the shower facilities.
    • There is a fixed shower head and a separate detachable shower head.
    • The shower controls are lever mixer.
    • There is no shower seat.
    • There are no grab rails for the shower.
    • There are no dropdown rails for the shower.

Toilet with Adaptations (First Floor - Right Hand Transfer)

  • Location View
    • The toilet surveyed is located on the first floor, to the left as you exit the lift.
    • The distance from the lift is 7m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a medium colour contrast.
    • The door requires effort to open.
    • The width of the opening is 89cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door, with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 212cm (width) x 252cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 143cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a medium colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a medium colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a medium colour contrast.
    • The toilet seat is 49cm from the floor.
    • The toilet seat has a high colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a medium colour contrast.
    • The toilet roll holder is 90cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 70cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a medium colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The soap dispenser has a medium colour contrast.
    • The soap dispenser is 92cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 93cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a long mirror.
    • There is no shelf.
    • The cubicle has a pedal bin.
    • There are multiple coat hooks.
    • The coat hooks are 105cm and 140cm from the floor.
    • The walls and floor colour contrast varies between low and high.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • Shower Facilities View
    • There is a wheel in shower in the cubicle.
    • There is room for a wheelchair user to manoeuvre in the shower.
    • There is a pull cord emergency alarm for the shower but it was tied up at the time of the survey.
    • There is a detachable shower head.
    • The shower controls are twist turn mixer.
    • There is a flip-down shower seat.
    • The shower seat is 46cm from the floor.
    • There are grab rails for the shower.
    • The grab rails for the shower have a varying colour contrast.
    • There is a dropdown rail for the shower.
    • The dropdown rail for the shower has a medium colour contrast.