Access Guide
Overview
- About View
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- The nearest train station is Eltham.
- This station has step-free access.
- The nearest bus station is Eltham High Street / Pound Place.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- The most accessible entrance is the main entrance.
- There is 1 other entrance.
- There is step-free level access at the other entrance.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: the reception and café.
- The following areas have step-free access via ramps: the reception and café.
- There are no doors along circulation routes.
- Access throughout may include pillars.
- The ground and first floors can be accessed via a standard lift and stairs.
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Getting Help and Assistance
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- Seating is available.
- There is not a hearing assistance system.
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
Toilet and Changing Facilities
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Toilet Facilities
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- There are 3 toilets with adaptations.
- The toilets with adaptations are located on the ground floor, ahead to the left as you enter, and on the first floor, to the left as you exit the lift.
- The transfer space varies between left and right in the toilets with adaptations.
- Ambulant toilet facilities are located in the male and female standard toilets on the ground floor.
- Female and male step-free standard toilet facilities are located on the ground floor, ahead to the left as you enter.
- Female and male step-free standard toilet facilities are located on the first floor, to the left as you exit the lift .
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Changing Facilities
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- Standard changing facilities are located in the Changing Village, and in the male and female changing area on the first floor.
- Parent and baby changing facilities are located on the ground floor, ahead to the left as you enter.
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Washroom and Shower Facilities
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- The washroom facilities with adaptations are located on the ground floor, ahead to the left as you enter.
- Shower facilities with adaptations are located inside the male and female changing rooms, in the Changing Village, and in the male and female changing area on the first floor.
- Standard shower facilities are located in the Changing Village, and in the male and female changing area on the first floor.
Parking
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Car Park
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- The car park is located to the left of the venue.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 2 designated Blue Badge parking bays available.
- The Blue Badge bays are signposted and have markings which are faded.
- The surveyed Blue Badge parking bay dimensions are 240cm (width) x 450cm (depth).
- There is a marked zone to both sides and rear.
- The width of the marked zone is 112cm.
- The nearest designated bay is 15m from the rear entrance.
- The most accessible route from the Blue Badge parking has step-free level access.
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Charges and Restrictions
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- Parking is free for Blue Badge holders but not all users.
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Electric Vehicle Charging Points
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- Electric Vehicle charging points are not available.
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Drop-off Point
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- There is not a designated drop-off point available.
Entrance
- This entrance is located off Archery Road.
- The entrance area is not clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There are double automatic doors.
- The doors open by sliding.
- The width of the opening is 154cm.
- There is a small lip on the threshold of the opening.
- The doors have a low colour contrast.
- There is a second set of double automatic doors.
- The doors open by sliding.
- The width of the opening is 176cm.
- The doors have a low colour contrast.
- There are fixed barriers at the entrance.
- The maximum width between them is 108cm.
- There is ramped and stepped access as you enter.
- The ramp bypasses the steps.
- The ramp has a slight gradient.
- The ramp is over 150cm wide.
- There are handrails on both sides.
- There are 6 steps as you enter.
- There are handrails on both sides and also a central handrail.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The step markings are not clearly visible.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 17cm.
- The depth of the steps is not between 30cm-45cm.
Eating and Drinking (Ground Floor - Café)
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Location and Access
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- The most accessible route has a slight ramp.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- There is an opening without doors.
- The width of the opening is 162cm.
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Order and Payment
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- This area has a counter where food and drink can be ordered.
- The service counter was surveyed.
- The counter is located to the left as you enter.
- There is step-free level access to the counter.
- The height of the counter is 89cm.
- There is not a lowered section at the counter.
- The counter has a television and patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The payment machine is portable.
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Service
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- This area also has staff who can provide assistance with ordering.
- Full table service is available.
- Menus types include: wall-mounted (digital) and countertop.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
- The following are available: drinking straws, takeaway cups and easy grip cutlery.
- There is not a hearing assistance system.
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Seating Area
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- The seating area is both inside and outside.
- The outdoor seating area is partially covered.
- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- The walls and floor have a low colour contrast.
- Some flooring is shiny.
- Seating available in this area includes: chairs with armrests, chairs without armrests, sofas, stools and high stools.
- Some chairs are fixed.
- Furniture available in this area includes: tables, coffee tables and high tables.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels vary due to the use of large glazed walls.
Reception (Ground Floor)
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Location
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- The reception is located to the front, as you enter.
- The distance from the main entrance is 29m.
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Route
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- The most accessible route to the reception has a slight ramp.
- There are no doors to open along the most accessible route.
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Access
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- There is step-free level access to the reception.
- The height of the reception desk is 112cm.
- There is not a lowered section at the desk.
- The reception has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- There is not a hearing assistance system.
- The height of the touchscreen display ranges from 106cm to 116cm from the floor.
- There is background noise in this area.
- Some flooring is shiny.
- There is deep pile carpet in some areas.
- Lighting levels vary due to the size of the space.
- There are security barriers with a wider opening which are operated by key card.
Library (Ground Floor)
- There is step-free level access throughout all areas.
- There is room for a wheelchair user to manoeuvre.
- There is space for an assistance dog to rest in the seating area.
- The walls and floor colour contrast varies between low and high.
- Seating available in this library includes: chairs with armrests, chairs without armrests and sofas.
- Furniture available in the library includes: tables.
- The surface height of some of the tables/desks is suitable for wheelchair users.
- The clear height under some of the tables/desks is suitable for wheelchair users.
- Lighting levels vary due to the size of the space.
- The height of the library reception desk is 76cm.
- There is not a hearing assistance system.
- The height of the touchscreen display ranges from 117cm to 145cm from the floor.
- The touchscreen has the following accessibility aids: colour contrast.
- This library is able to provide material in the following formats: large print, ebook and audio.
- Auxiliary aids available in this library include: large letter key keyboards, high visibility/contrast keyboards, trackball mouse and document holders.
Getting Around
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Access
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- There is step-free access between floors via lift.
- Access to the main venue as you enter is via a slight ramp.
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Circulation
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- There are no doors to open along circulation routes.
- Access throughout may include pillars.
- The contrast between the walls and floor varies between low and high along circulation routes.
- Some flooring is shiny and patterned.
- There is deep pile carpet in some areas.
- There is background noise.
- Wayfinding signage is provided.
- The colour, design and typeface of signage is consistent throughout.
- Seating available in the walkways includes: sofas and benches.
- Lighting levels vary due to the size of the space.
Lift
- The lift surveyed is located in the front of the venue, beyond the security barriers.
- The distance from the security barriers is 11m.
- The most accessible route to the lift has step-free level access.
- There are no doors to open along the most accessible route.
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Standard Lift
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- The ground and first floor can be accessed by this lift.
- The lift door has a low colour contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The weight limit for the lift is 630kg.
- The control buttons have a low colour contrast.
- None of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 90cm.
- The internal dimensions of the lift are 107cm (width) x 139cm (depth).
- The internal lift control buttons have tactile and Braille markings.
- The control buttons have a medium colour contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a visual floor indicator, an audible announcer, an intercom hearing assistance system and a mirror to aid reversing.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Stairs
- The stairs are located beyond the security barriers.
- The ground and first floor can be accessed by these stairs.
- There are handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The steps are clearly marked.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 17cm.
- The depth of the steps is not between 30cm-45cm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Changing Area (Ground Floor - Changing Village)
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Changing Area
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- The shared changing area was surveyed.
- The changing area surveyed is located to the right, as you enter from the security barriers.
- The distance from the security barriers is 7m.
- The most accessible route to the changing area has step-free level access.
- There are manual doors along the most accessible route.
- There is step-free level access into the changing area.
- There is a single manual door.
- The door opens towards you.
- The door requires effort to open.
- There is a locked extension leaf.
- The locked extension leaf can be opened on request.
- The width of the opening is 86cm.
- The door has a high colour contrast.
- There is a second, single manual door.
- The door requires effort to open.
- There is a locked extension leaf.
- The locked extension leaf can be opened on request.
- The width of the opening is 87cm.
- The door has a high colour contrast.
- Internally the door has a high colour contrast.
- Facilities in this area include: changing cubicles, toilets, showers, a changing bench, baby change facilities and lockers.
- There are lockers at a suitable height for a wheelchair user.
- The height of the baby change facility when in use is 94cm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
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Toilet Facilities
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- There is step-free level access to the toilet facilities.
- Ambulant toilet facilities are not available.
- Hand washing facilities include: a wash basin and a soap dispenser.
- The wash basin has a lever mixer tap.
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Shower Facilities
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- There is step-free level access to the shower facilities.
- There is a fixed shower head.
- The shower controls are push.
- There is no shower seat.
- There are no grab rails for the shower.
- There are no dropdown rails for the shower.
Standard Changing Room (Ground Floor - Changing Village - Male)
- The changing room surveyed is located at the rear of the Changing Village.
- The distance from the Changing Village entrance is 35m.
- The most accessible route to the changing room has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into the changing room.
- The door opens inwards and has a high colour contrast.
- The door requires effort to open.
- The width of the opening is 89cm.
- Internally the door has a high colour contrast.
- Washing and toilet facilities available in the changing room include: a wheel-in shower, a standard shower, a standard toilet and a wash basin.
- Changing facilities available in the changing room include: a changing table/bench.
- The wash basin has a lever mixer tap.
- The toilet seat has a low colour contrast.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a medium colour contrast.
- There is also a mirror and an emergency alarm in the room.
- There is a shower in the changing room.
- There is step-free level access to the shower cubicle.
- There is an adjustable shower head which can also be detached.
- The shower controls are lever mixer.
- There is a flip-down shower seat.
- The shower seat is 58cm from the floor.
- There are grab rails for the shower.
- The grab rails for the shower have a high colour contrast.
- There is a dropdown rail for the shower.
- The dropdown rail for the shower has a high colour contrast.
- The walls and floor have a low colour contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Pools (Ground Floor)
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Pool 1
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- There is a step-free level access to the pool area, via the Changing Village.
- This is an indoor pool.
- There is step-free level access throughout this area.
- Some flooring is shiny.
- Seating available around the pool includes: benches and a seated viewing balcony (with step-free access).
- There is an emergency alarm poolside.
- Lighting levels vary due to the size of the space.
- The following adaptations are available for disabled people: a submersible wheelchair.
- The pool is staffed at all times.
- Additional facilities include: poolside showers.
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Pool 2
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- There is a step-free level access to the pool area, via the changing village.
- This is an indoor pool.
- There is step-free level access throughout this area.
- The flooring is shiny.
- There is an emergency alarm poolside.
- Lighting levels vary due to the use of large glazed walls.
- The pool is staffed at all times.
- Additional facilities include: a family pool.
Toilet with Adaptations (Ground Floor - Right Hand Transfer)
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Location
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- The toilet surveyed is located on the ground floor, ahead to the left as you enter.
- The distance from the main entrance is 17m.
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Route
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- The most accessible route to the toilet has a slight ramp.
- Doors are held open along the most accessible route.
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Access
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- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens outwards and has a medium colour contrast.
- The door is easy to open.
- The width of the opening is 86cm.
- The door has a locking handle (with a RADAR key to access).
- Internally the door has a medium colour contrast.
- There is a grab rail on the internal door, with a high colour contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 150cm (width) x 222cm (depth).
- There is not room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the right as you face the toilet.
- The lateral transfer space is 63cm (from the side of the toilet pan).
- There is a spatula flush for the toilet.
- The flush is on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a medium colour contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a medium colour contrast.
- There is a dropdown grab rail on the transfer side.
- The dropdown grab rail has a medium colour contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder can be reached when seated on the toilet.
- The toilet roll holder has a high colour contrast.
- The toilet roll holder is 93cm from the floor.
- The wash basin has a lever mixer tap.
- The wash basin and tap can be reached when seated on the toilet.
- The wash basin is 71cm from the floor.
- There are vertical grab rails on both sides of the wash basin.
- The wash basin grab rails have a medium colour contrast.
- There is a wall mounted soap dispenser.
- The soap dispenser can be reached when seated on the toilet.
- The soap dispenser has a medium colour contrast.
- The soap dispenser is 90cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a medium colour contrast.
- The hand dryer is 89cm from the floor.
- There is a pull cord emergency alarm but it was tied up at the time of the survey.
- There is a long mirror.
- There is no shelf.
- The cubicle has a pedal bin.
- There are multiple coat hooks.
- The coat hooks are 105cm and 140cm from the floor.
- The walls and floor have a high colour contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Parent and Baby Room / Feeding Room (Ground Floor)
- The room is located ahead, to the left as you enter.
- The distance from the main entrance is 19m.
- The most accessible route to the room has a slight ramp.
- There are no doors to open along the most accessible route.
- There is pictorial and written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door.
- The door opens away from you.
- The door requires effort to open.
- The width of the opening is 34cm.
- The door has a high colour contrast.
- Internally the door has a high colour contrast.
- There is also a wash basin, a paper towel dispenser and a mirror in the room.
- The wash basin has a push tap.
- The room has a nappy/incontinence items bin.
- Seating available in this room includes: chairs without armrests.
- The walls and floor have a low colour contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Gym (First Floor - Health and Fitness Centre)
- The gym is located on the first floor, behind as you exit the lift.
- There is step-free level access into the gym.
- There are double manual doors.
- The doors open towards you.
- The doors require effort to open.
- One of the doors was locked at the time of the survey.
- The width of the opening is 86cm.
- The doors have a high colour contrast.
- There is step-free level access throughout.
- There are no doors along circulation routes.
- Access throughout may include moveable physical obstructions.
- There is room for a wheelchair user to manoeuvre.
- The gym is staffed when open.
- Some flooring is shiny.
- The walls and floor colour contrast varies between low and high.
- There is not clear manoeuvring space between equipment (150cm x 150cm).
- Equipment includes free weights, cable resistance machines, upper body machines where fixed seats can be removed and arm cycles.
- There is not a hearing assistance system.
- There is background noise in this room.
- Lighting levels vary due to the size of the space.
Gym (First Floor - Stretch Zone)
- The gym is located on the first floor, to the right as you exit the lift.
- There is step-free level access into the gym.
- There is an opening without doors.
- The width of the opening is 94cm.
- There is step-free level access throughout.
- There is room for a wheelchair user to manoeuvre.
- The gym is staffed at specific times.
- Some flooring is shiny.
- The walls and floor have a high colour contrast.
- There is not clear manoeuvring space between equipment (150cm x 150cm).
- Equipment includes free weights.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Seating Area (First Floor - Pool Spectator Gallery)
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Location and Access
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- The Pool Spectator Gallery is located on the first floor, to the right as you exit the lift.
- The most accessible route has step-free level access.
- There are manual doors along the most accessible route.
- There is step-free level access to this area.
- There are double manual doors.
- The doors open towards you.
- The doors require effort to open.
- One of the doors was locked at the time of the survey.
- The width of the opening is 87cm.
- The doors have a high colour contrast.
- There is a second set of double manual doors.
- The doors open towards you.
- The doors require effort to open.
- One of the doors was locked at the time of the survey.
- The width of the opening is 86cm.
- The doors have a high colour contrast.
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Seating Area
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- There is not step-free level access throughout.
- There is stepped access to tiered seating.
- There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- The walls and floor have a high colour contrast.
- Some flooring is shiny.
- Seating available in this area includes: flip-down seats with armrests.
- The chairs are fixed.
- There is background noise in this area.
- Lighting levels vary due to the size of the space.
Room (First Floor - Group Cycle Studio)
- The room is located on the first floor, ahead to the left as you exit the lift.
- The distance from the lift is 10m.
- The most accessible route to the room has step-free level access.
- There are manual doors along the most accessible route.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door.
- The door opens away from you.
- The door requires effort to open.
- There is a locked extension leaf.
- The locked extension leaf can be opened on request.
- The width of the opening is 88cm.
- The door has a high colour contrast.
- There is a second, single manual door.
- The door opens away from you.
- The door requires effort to open.
- The width of the opening is 94cm.
- The door has a high colour contrast.
- There is a third, single manual door.
- There is step-free level access throughout.
- There is room for a wheelchair user to manoeuvre.
- There is space for an assistance dog to rest.
- Some flooring is shiny.
- The walls and floor have a low colour contrast.
- Seating available in this room includes: chairs without armrests.
- Furniture available in this room includes: coffee tables.
- None of the tables are fixed.
- The surface height of the tables/desks is not suitable for wheelchair users.
- The clear height under the tables/desks is not suitable for wheelchair users.
- There is not a hearing assistance system.
- Additional facilities/services include: a television.
- There is background noise in this room which varies depending on the function/event.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Changing Area (First Floor - Male)
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Changing Area
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- The male changing area was surveyed.
- The changing area surveyed is located on the first floor, to the left as you exit the lift.
- The distance from the lift is 7m.
- The most accessible route to the changing area has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into the changing area.
- There is a single manual door.
- The door opens away from you.
- The door requires effort to open.
- The width of the opening is 89cm.
- The door has a medium colour contrast.
- There is a second, single manual door.
- The door requires effort to open.
- The width of the opening is 90cm.
- The door has a high colour contrast.
- Internally the door has a low colour contrast.
- Facilities in this area include: changing cubicles, toilets, showers and a changing bench.
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Toilet Facilities
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- There is step-free level access to the toilet facilities.
- Ambulant toilet facilities are not available.
- Hand washing facilities available are a wash basin and a soap dispenser.
- The wash basin has a lever mixer tap.
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Shower Facilities
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- There is step-free level access to the shower facilities.
- There is a fixed shower head and a separate detachable shower head.
- The shower controls are lever mixer.
- There is no shower seat.
- There are no grab rails for the shower.
- There are no dropdown rails for the shower.
Toilet with Adaptations (First Floor - Right Hand Transfer)
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Location
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- The toilet surveyed is located on the first floor, to the left as you exit the lift.
- The distance from the lift is 7m.
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Route
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- The most accessible route to the toilet has step-free level access.
- There are no doors to open along the most accessible route.
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Access
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- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens outwards and has a medium colour contrast.
- The door requires effort to open.
- The width of the opening is 89cm.
- The door has a locking handle (with a RADAR key to access).
- Internally the door has a high colour contrast.
- There is a grab rail on the internal door, with a high colour contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 212cm (width) x 252cm (depth).
- There is room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the right as you face the toilet.
- The lateral transfer space is 143cm (from the side of the toilet pan).
- There is a spatula flush for the toilet.
- The flush is on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a medium colour contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a medium colour contrast.
- There is a dropdown grab rail on the transfer side.
- The dropdown grab rail has a medium colour contrast.
- The toilet seat is 49cm from the floor.
- The toilet seat has a high colour contrast.
- The toilet roll holder can be reached when seated on the toilet.
- The toilet roll holder has a medium colour contrast.
- The toilet roll holder is 90cm from the floor.
- The wash basin has a lever mixer tap.
- The wash basin and tap can be reached when seated on the toilet.
- The wash basin is 70cm from the floor.
- There are vertical grab rails on both sides of the wash basin.
- The wash basin grab rails have a medium colour contrast.
- There is a wall mounted soap dispenser.
- The soap dispenser can be reached when seated on the toilet.
- The soap dispenser has a medium colour contrast.
- The soap dispenser is 92cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a high colour contrast.
- The hand dryer is 93cm from the floor.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a long mirror.
- There is no shelf.
- The cubicle has a pedal bin.
- There are multiple coat hooks.
- The coat hooks are 105cm and 140cm from the floor.
- The walls and floor colour contrast varies between low and high.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
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Shower Facilities
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- There is a wheel in shower in the cubicle.
- There is room for a wheelchair user to manoeuvre in the shower.
- There is a pull cord emergency alarm for the shower but it was tied up at the time of the survey.
- There is a detachable shower head.
- The shower controls are twist turn mixer.
- There is a flip-down shower seat.
- The shower seat is 46cm from the floor.
- There are grab rails for the shower.
- The grab rails for the shower have a varying colour contrast.
- There is a dropdown rail for the shower.
- The dropdown rail for the shower has a medium colour contrast.
