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Greenwich Centre - Pool and Leisure Centre

12 Lambarde Square, Greenwich, London, SE10 9HB

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Access Guide

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Introduction

  • Comments View
    • This guide describes the leisure centre.
    • Please follow the links to the related guides for the other services.
    • Different activities may have different operating times.
    • Please contact the venue for the full activity timetable.

Opening Times

  • Monday 06:30 - 22:00.
  • Tuesday 06:30 - 22:00.
  • Wednesday 06:30 - 22:00.
  • Thursday 06:30 - 22:00.
  • Friday 06:30 - 22:00.
  • Saturday 08:00 - 20:00.
  • Sunday 08:00 - 20:00.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Maze Hill / Westcombe Park.
  • The nearest underground station is North Greenwich.
  • The nearest DLR station is Cutty Sark.

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • This information is for the entrance located in the courtyard at the front of the building.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 142cm (4ft 8in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically (away from you).
    • The door(s) is / are double.
    • The width of the door opening is 180cm (5ft 11in).

Reception

  • The desk/counter is 5m (5yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The hearing system is available only on request.
  • The type of system is a portable loop.
  • Staff are not trained to use the system.
  • There is a touch screen.
  • The touch screen is not at a suitable height for a wheelchair user.
  • Comments View
    • The touchsceen for the leisure centre is located on a separate terminal, ahead from the main entrance.

Counter (Online Council Services)

  • The counter is 6m (6yd 1ft) from the main entrance.
  • There is level access to the counter from the entrance.
  • The height of the counter is 76cm (2ft 6in).
  • There is not a hearing assistance system.
  • Lighting levels are bright.
  • Comments View
    • The council contact terminals are located on the opposite side of the main reception counter.
    • The council services counter is not staffed.
    • There are also two self-service payment machines.
    • These are not at a suitable height for wheelchair users.

Inside Access

  • There is level access to the service(s).
  • This venue does play background music.
  • Music is played in the entrance foyer and dry changing rooms.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.
  • Comments View
    • Leisure Studio 2 (photograph 4) is on the ground floor to the right, through the library.

Other Floors (Access to Pool and Leisure Facilities)

  • Steps View
    • The floors which are accessible by stairs are B-G.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.
  • Comments View
    • Access to these stairs and to the lift to the basement level is controlled by 120cm wide security barriers.
    • Access is by membership card or by scanning the bar code on the printed ticket.

Lift (Access to Pool and Leisure Facilities)

  • There is a lift for public use.
  • The lift is located ahead after reception.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are B-G.
  • The lift is approximately 20m (21yd 2ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 210cm x 140cm (6ft 11in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.
  • Comments View
    • On the ground floor, this lift is the left hand one of the two, through the security barriers.
    • There is a separate lift to the right of this one to access the upper floors.

Swimming Pool (Main Pool)

  • There is level access from the changing area to the swimming pool.
  • There is not a ramped entrance into the water.
  • There is a wet side chair available.
  • There is a hoist for wheelchair users to access the water.
  • There are steps into the swimming pool.
  • There are 7 steps.
  • The steps do have handrails.
  • The handrails are on the left going up.
  • There is a ladder type entrance into the water.
  • There is a handrail on both sides of the ladder.
  • Comments View
    • This pool has a Poolpod platform lift to lower ambulant disabled people or wheelchair users into the pool.
    • There is a wetside wheelchair available to use with the Poolpod.

Swimming Pool (Teaching Pool)

  • There is level access from the changing area to the swimming pool.
  • There is not a ramped entrance into the water.
  • There is a wet side chair available.
  • There is a hoist for wheelchair users to access the water.
  • The hoist is hydraulic.
  • There are steps into the swimming pool.
  • There are 5 steps.
  • The steps do have handrails.
  • The handrails are on the right going up.
  • There is a ladder type entrance into the water.
  • There is a handrail on both sides of the ladder.

Accessible Changing Room (Pool)

  • There are accessible changing rooms available.
  • The accessible changing room is located within the pool changing area.
  • The facility is 15m (16yd 1ft) from the lift.
  • The door opens outwards.
  • The width of the door is 83cm (2ft 9in).
  • The door is locked by a locking handle.
  • The dimensions of the accessible changing room are 240cm x 330cm (7ft 10in x 10ft 10in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 170cm (5ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • Wall mounted rails are available.
  • The toilet seat is 48cm (1ft 7in) above floor level.
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The height of the sink is 74cm (2ft 5in).
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency alarm is fully functional.
  • There is not a locker within the accessible changing room.
  • There is not a changing bench.
  • There is a wheel in shower.
  • The facilities available in the accessible shower are an adjustable shower head, handrails and a flip down seat.
  • The height of the seat is 49cm (1ft 7in).
  • Comments View
    • A chair with armrests is available in the dry area of the room.
    • A hairdryer is available.
    • There is a second, smaller accessible changing room next to the one described.
    • This has the transfer space to the left.
    • The accessible changing room in the dry changing area has a changing bench and mobile hoist.
    • It can be reached through double doors connecting the two changing areas.

Accessible Shower (Pool)

  • Accessible shower facilities are available.
  • The accessible shower(s) surveyed is/are located within the pool changing village.
  • The facilities available in the accessible shower(s) include; an adjustable shower head, handrails, a shower chair and a flip down seat.
  • The height of the seat is 50cm (1ft 8in).
  • There is level access to the services from the accessible shower facilities.

Standard Changing Room (Pool and Junior Dry Changing)

  • There is a/are standard changing room(s) available.
  • The standard changing room(s) is/are approximately 15m (16yd 1ft) from the lift.
  • The standard changing room(s) is/are approximately 15m (16yd 1ft) from the pool.
  • The standard changing room(s) surveyed is/are located on the basement floor, within the pool changing village.
  • There is level access to the standard changing room(s).
  • Shower facilities are available within the changing room(s).
  • There is level access to the shower facilities.
  • Comments View
    • There are many family size changing rooms with baby changing facilities.
    • One has a fold down seat and drop down rails.
    • There are lockers at heights suitable for wheelchair and ambulant users.

Standard Toilet(s) (Pool)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located within the basement level pool changing village.
    • The female and male toilets are approximately 20m (21yd 2ft) from the lift.
    • Inside the venue, there is level access to the female and male toilets.
    • This is by lift.
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the standard toilets and in the parent and baby pool changing cubicles.
    • The height of the baby change table once extended is 90cm (2ft 11in).
    • Inside the venue, there is level access to the baby change facility.
    • This is by lift.
  • Comments View
    • There are similar toilets in the standard dry changing rooms.

Fitness Suite

  • Access to Fitness Suite View
    • The fitness suite is located on the basement level.
    • The fitness suite is 7m (7yd 1ft) from the lift.
    • There is level access to the fitness suite.
    • Level access is by lift.
    • There are doors into the fitness suite.
    • The doors open away from you (push).
    • The doors are double.
    • The doors are heavy.
    • The opening is 167cm (5ft 6in) wide.
  • Fitness Suite (General) View
    • Staff receive some training in assisting disabled people.
    • Equipment suitable for mobility or sensory impaired users includes hand bike, x cube, rowing machine with back rest and seat belts.
    • A portable hearing loop is available for induction.
    • Staff are trained to use the portable hearing loop.
    • There is clear manoeuvring space between equipment.
    • There is level access to all of the equipment.

Accessible Changing Room (Dry Changing/ Pool)

  • There are accessible changing rooms available.
  • The accessible changing room is located to the right after the entrance to the fitness suite.
  • The facility is 15m (16yd 1ft) from the lift.
  • The door opens outwards.
  • The width of the door is 80cm (2ft 7in).
  • The door is locked by a locking handle.
  • The dimensions of the accessible changing room are 240cm x 500cm (7ft 10in x 16ft 5in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 180cm (5ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • Wall mounted rails are available.
  • The toilet seat is 48cm (1ft 7in) above floor level.
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The height of the sink is 74cm (2ft 5in).
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency alarm is fully functional.
  • There is not a locker within the accessible changing room.
  • The accessible changing room has a manual hoist.
  • There is a changing bench.
  • The facility changing bench is free standing.
  • The facility changing bench height is adjustable.
  • The length of the bench is 147cm (4ft 10in).
  • There is a wheel in shower.
  • The facilities available in the accessible shower are an adjustable shower head, handrails and a flip down seat.
  • The height of the seat is 51cm (1ft 8in).
  • Comments View
    • Although this changing room is located within the dry changing area, there are double doors connecting the dry and pool changing areas, so this facility is available to pool users.

Accessible Shower (Dry Changing)

  • Accessible shower facilities are available.
  • The accessible shower(s) surveyed is/are located within the standard dry changing rooms.
  • The facilities available in the accessible shower(s) include; an adjustable shower head, handrails and a flip down seat.
  • The height of the seat is 50cm (1ft 8in).
  • There is level access to the services from the accessible shower facilities.

Standard Changing Room (Dry Changing - Over 16s)

  • There is a/are standard changing room(s) available.
  • The standard changing room(s) is/are approximately 18m (19yd 2ft) from the lift.
  • The standard changing room(s) is/are approximately 15m (16yd 1ft) from the fitness suite.
  • The standard changing room(s) surveyed is/are located on the basement level, to the right after the entrance to the fitness suite.
  • There is level access to the standard changing room(s).
  • Shower facilities are available within the changing room(s).
  • There is level access to the shower facilities.

Eating and Drinking (Cafeology)

  • The following information is for the cafe.
  • The cafe is located to the left of the entrance foyer.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 20m (21yd 2ft) from the main entrance.
  • The standard height for tables is 71cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Crèche

  • The crèche is located on the ground floor, to the left of the foyer area.
  • There are children's toilets and baby changing facilities within the crèche.

Accessible Toilet (Ground Floor)

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 25m (27yd 1ft) from the main entrance.
    • This accessible toilet is located to the rear of the foyer, to the right of the cafe counter.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 170cm x 300cm (5ft 7in x 9ft 10in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 98cm (3ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Standard Toilet(s) (Ground Floor)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located towards the rear of the entrance foyer.
    • The female and male toilets are approximately 20m (21yd 2ft) from the main entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the parent and baby room.
    • The height of the baby change table once extended is 92cm (3ft).
    • Inside the venue, there is level access to the baby change facility.
  • Comments View
    • The parent and baby room is located at the rear of the foyer, behind the lifts.

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.