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Greenwich Theatre

Crooms Hill, Greenwich, London, SE10 8ES

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Access Guide

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Overview

  • About View
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via a slight slope at the most accessible entrance.
    • The most accessible entrance is the main entrance.
    • There is 1 other entrance.
    • There is step-free access via slope at the other entrance.
    • There is step-free level access throughout the majority of areas, this may include the use of a lift.
    • The following areas have stepped access: the Bar, the Studio, and the Theatre.
    • Doors are held open along circulation routes.
    • Access throughout may include moveable physical obstructions.
    • The designated seating area of the theatre can be accessed via a standard lift.
    • The Bar and the Studio can be accessed via a platform lift.
  • Getting Help and Assistance View
    • Seating is available.
    • There is not a hearing assistance system.
    • Additional equipment which can be borrowed or hired includes: an evacuation chair.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 3 toilets with adaptations.
    • The toilets with adaptations are located to the left, ahead of the Box Office counter, and to the right as you enter from the side entrance.
    • All toilets with adaptations have a left hand transfer space.
    • Male step-free standard toilet facilities are located to the right, as you enter from the side entrance.
    • Female step-free standard toilet facilities are located to the left, ahead of the Box Office counter.
    • The standard female toilet was out of order during the time of the survey.
  • Changing Facilities View
    • Parent and baby changing facilities are located inside the toilet with adaptations.

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Parking View
    • On-street designated Blue Badge parking and standard parking is available.
    • The on-street designated Blue Badge parking bays are located on Crooms Hill Road.
    • The Blue Badge bays are clearly marked and signposted.
    • There is a public car park located off Burney Street.
    • The name of the car park is Burney Street Car Park.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are not available in the car park.

Entrance (Main Entrance)

  • This entrance is located off Crooms Hill Road.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is sloped and stepped access at the entrance.
  • The slope bypasses the step.
  • The slope has a slight gradient.
  • There is one step as you enter.
  • There are no handrails for the step.
  • The step is unmarked.
  • The height of the step is not between 15cm and 18cm.
  • The height of the step is 12cm.
  • There is an intercom at a height of 126cm.
  • There are double manual doors.
  • The doors open away from you.
  • The doors require effort to open.
  • One of the doors was locked at the time of the survey.
  • The locked door can be opened on request.
  • The width of the opening is 130cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high colour contrast.

Entrance (Side Entrance)

  • This entrance is located off Nevada Street.
  • The approach to the entrance has uneven surfaces and bollards.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a slope at the entrance.
  • The slope has a steep gradient.
  • There are double manual doors.
  • The doors open towards you.
  • The doors require effort to open.
  • The width of the opening is 133cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a medium colour contrast.

Counter (Box Office)

  • The counter is located to the left, as you enter from the main entrance.
  • The distance from the main entrance is 4m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • There is a small lip as you enter.
  • The height of the counter is 108cm.
  • There is not a lowered section at the counter.
  • The counter has screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The payment machine is portable.
  • There is not a hearing assistance system.
  • There is background noise in this area which varies depending on the function/event.
  • Some flooring is shiny.
  • Lighting levels vary due to the use of large glazed walls.

Getting Around

  • Access View
    • There is step-free access between floors via lift.
    • There is step-free level access throughout the majority of walkways, this may include the use of a lift.
    • The following areas have stepped access: the Bar, the Studio, and the Theatre.
    • The following areas have step-free access via slopes: access to the Bar and the Studio.
  • Circulation View
    • Doors are held open along circulation routes.
    • Access throughout may include moveable physical obstructions.
    • The contrast between the walls and floor varies between low and high along circulation routes.
    • Some flooring is shiny.
    • There is background noise in this area which varies depending on the function/event.
    • Wayfinding signage is provided.
    • The colour, design and typeface of signage is not consistent throughout.
    • Lighting levels vary due to the size of the space.

Lift (Theatre)

  • The lift surveyed is located ahead, to the right of the Box Office counter.
  • The distance from the main entrance is 9m.
  • The most accessible route to the lift has step-free level access.
  • Doors are held open along the most accessible route.
  • Standard Lift View
    • The ground floor and theatre can be accessed by this lift.
    • The lift door has a high colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 630kg.
    • The external lift control buttons have tactile markings.
    • The control buttons have a low colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 80cm.
    • The internal dimensions of the lift are 110cm (width) x 145cm (depth).
    • The internal lift control buttons have tactile markings.
    • The control buttons have a medium colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Platform Lift (Bar and Studio)

  • The lift surveyed is located at the rear of the venue.
  • The distance from the main entrance is 19m.
  • The most accessible route to the lift has a slight slope.
  • Doors are held open along the most accessible route.
  • This lift is a platform lift.
  • Platform Lift View
    • The lowered section of the ground floor can be accessed by this lift.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 250kg.
    • The internal dimensions of the lift are 90cm (width) x 130cm (depth).
    • The control buttons have a medium colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.

Eating and Drinking (Bar)

  • Location and Access View
    • The bar is located on the ground floor, at the rear of the venue.
    • The most accessible route has a platform lift.
    • Doors are held open along the most accessible route.
    • There is step-free level access via lift into this area.
    • The lift bypasses steps.
    • There are 5 steps into this area.
    • There are handrails on both sides.
    • The handrails are easy to grip.
    • The handrails cover the flight of stairs throughout its length.
    • The handrails do not extend horizontally beyond the first and last step.
    • The steps are clearly marked.
    • The height of the steps is between 15cm and 18cm.
    • The height of the highest step is 17cm.
    • The depth of the steps is between 30cm-45cm.
    • There is open plan access.
  • Order and Payment View
    • This area has a bar where food and drink can be ordered.
    • The bar was surveyed.
    • The bar is located to the left, as you exit the lift.
    • There is step-free level access to the bar.
    • The height of the bar is 108cm.
    • There is not a lowered section at the bar.
    • The bar has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 120cm.
    • The payment machine is at a fixed height.
    • The touchscreen was switched off during the time of the survey.
  • Service View
    • This area also has staff who can provide assistance with ordering.
    • Full table service is available on request only.
    • Menus types include: wall-mounted.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor have a low colour contrast.
    • Some flooring is shiny.
    • Seating available in this area includes: chairs with armrests, chairs without armrests and armchairs.
    • Furniture available in this area includes: tables, coffee tables and high tables.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is no (or very little) background noise in this area.
    • Lighting levels were low at the time of the survey.

Stairs (Theatre - Seats 1-16)

  • The stairs are located at the rear of the venue, to the right.
  • The theatre rows A to Q can be accessed by these stairs.
  • There are permanently held open doors to access the stairwell.
  • There are handrails on both sides.
  • The handrails are not easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The step markings are not clearly visible.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 15cm.
  • The depth of the steps is between 30cm-45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • There are identical stairs located to the left, as you enter from the side entrance. The theatre rows A to S can be accessed by these stairs.

Theatre

  • Theatre Information View
    • Advanced bookings are available.
    • Concessions are available.
    • Captioned performances are available.
    • Signed performances are not available.
    • Audio described performances are available.
    • Autism friendly/relaxed performances are available.
    • Sensory friendly performances are not available.
    • There is not a hearing assistance system.
  • Auditorium View
    • The most accessible route to the auditorium has a lift.
    • Doors are held open along the most accessible route.
    • The most accessible route to a row of seating has a lift.
    • All rows of seating have stepped access.
    • The designated seating area is located at the rear of the theatre.
    • Some flooring is shiny.
    • Seating available in the auditorium includes: flip-down seats with armrests.

Toilet with Adaptations (Side Entrance - Left Hand Transfer)

  • Location View
    • The toilet surveyed is located to the right, as you enter from the side entrance.
    • The distance from the side entrance is 1m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens inwards and has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 83cm.
    • There is a second door.
    • The door opens outwards and has a low colour contrast.
    • The door is easy to open.
    • The width of the opening is 96cm.
    • The door has a locking handle.
    • Internally the door has a low colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 150cm (width) x 222cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 82cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a low colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low colour contrast.
    • There is not a wall mounted toilet roll holder.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a low colour contrast.
    • There is a soap dispenser, however it is not wall mounted.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low colour contrast.
    • The hand dryer is 89cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is no mirror.
    • There is no shelf.
    • The cubicle has a pedal bin.
    • There are no coat hooks.
    • The walls and floor have a high colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • There is a similar toilet with adaptations, located next to this toilet.

Toilet with Adaptations (Corridor - Left Hand Transfer)

  • Location View
    • The toilet surveyed is located to the left, ahead of the Box Office counter.
    • The distance from the main entrance is 13m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • Doors are held open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a low colour contrast.
    • The door requires effort to open.
    • The width of the opening is 76cm.
    • The door has a sliding bolt lock.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 123cm (width) x 174cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 62cm (from the side of the toilet pan).
    • There is a lever flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a medium colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a medium colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a low colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a low colour contrast.
    • The toilet roll holder is 58cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 78cm from the floor.
    • There is a vertical grab rail on the left side of the wash basin.
    • The wash basin grab rail has a medium colour contrast.
    • There is a soap dispenser, however it is not wall mounted.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a high colour contrast.
    • The towel dispenser is 124cm from the floor.
    • There is not a hand dryer.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin, a nappy/incontinence items bin and a pedal bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 91cm.
    • The walls and floor have a high colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.