Access Guide
Overview
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About
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- Facilities available in the venue include: a community hall, meeting rooms, coffee bar, counselling, classes and groups.
- View information on opening times.
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Parking and Public Transport
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- The venue shares a car park which has Blue Badge parking available.
- There is on-street standard parking.
- The nearest train station is Westcombe Park.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- The most accessible entrance is also the main entrance.
- There is step-free level access throughout all areas.
- Doors are held open along circulation routes.
- The basement, ground, first and second floor can be accessed via a stair lift and stairs.
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Getting Help and Assistance
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- Seating is available.
- There is not a hearing assistance system.
- The alternative formats documents can be provided in include: large print.
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
Toilet and Changing Facilities
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Toilet Facilities
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- There are 2 toilets with adaptations.
- The toilets with adaptations are located within the female toilets on the ground and first floors.
- The transfer space varies between left and right in the toilets with adaptations.
- Ambulant toilet facilities are located in the female and male toilets on the ground floor.
- Female and male step-free standard toilet facilities are located on the far left of the ground floor as you enter.
- Female and male step-free standard toilet facilities are located on the first floor at the end of the corridor on the right.
- Female and male step-free standard toilet facilities are located on the basement floor at the end of the corridor on the right.
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Changing Facilities
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- Parent and baby changing facilities are located in the basement, ground and first floor female toilets.
Parking
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Car Park
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- The car park is located in front of the venue.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 2 designated Blue Badge parking bays available.
- The Blue Badge bays are signposted and have markings which are faded.
- The surveyed Blue Badge parking bay dimensions are 230cm (width) x 470cm (depth).
- There is a marked zone to one side but not at the rear.
- The width of the marked zone is 120cm.
- The nearest designated bay is 18m from the main entrance.
- There is a security barrier at the entrance to the car park. Access is gained by speaking to the office via an intercom which is within reach of the vehicle driver.
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Charges and Restrictions
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- Parking is free for all users.
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Electric Vehicle Charging Points
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- Electric Vehicle charging points are not available.
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Drop-off Point
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- There is not a designated drop-off point available.
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Public Parking
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- On-street standard parking is available.
Entrance (Main Entrance)
- This entrance is located at the front of the venue.
- The approach to the entrance has bollards.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via ramp at the entrance.
- The ramp has a slight gradient.
- The ramp is over 150cm wide.
- There are handrails on both sides.
- There is a bell at a height of 93cm.
- There is a single manual door.
- The door is permanently held open.
- The width of the opening is 122cm.
- There is a small lip on the threshold of the opening.
- The door has a high colour contrast.
- There is a second set of double automatic doors.
- The doors open towards you.
- The width of the opening is 134cm.
- There is a small lip on the threshold of the opening.
- The doors have a low colour contrast.
- There is a push pad or push button to exit at a height of 115cm.
Lift (Stair Lift)
- The lift surveyed is located along the corridor to the right on entry.
- The distance from the main entrance is 25m.
- The most accessible route to the lift has step-free level access.
- Doors are held open along the most accessible route.
- This lift is a stair lift.
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Stair Lift
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- The basement, ground, first and second floors can be accessed by this lift.
- The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The weight limit for the lift is 135kg.
- The internal dimensions of the lift are 49cm (width) x 41cm (depth).
- The control buttons have a low colour contrast.
- None of the internal lift controls are at a suitable height for a wheelchair user.
- The level needs to be held constantly when in use.
- The lift is slow moving.
- The lift has a seat.
- The lift seat is 59cm from the floor.
Stairs
- The stairs are located along the corridor to the right on entry.
- The basement, ground, first and second floors can be accessed by these stairs.
- There are permanently held open doors to access the stairwell.
- There are handrails on both sides.
- The handrails are not easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The steps are clearly marked.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 17cm.
- The depth of the steps is not between 30cm-45cm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Getting Around
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Access
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- The building has step-free access via stair lift between floors.
- There is step-free level access throughout the majority of walkways.
- The following areas have step-free access via ramps: the gardens at the rear of the venue.
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Circulation
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- Doors are held open along circulation routes.
- The contrast between the walls and floor varies between low and high along circulation routes.
- Some flooring is shiny.
- There may be background noise.
- Wayfinding signage is provided.
- The colour, design and typeface of signage is not consistent throughout.
- Seating available in the walkways includes: chairs without armrests and armchairs.
- Lighting levels were even at the time of the survey.
Eating and Drinking (Coffee Bar)
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Location and Access
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- The Coffee Bar is located on the right as you enter the venue.
- The most accessible route has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- There is a single manual door.
- The door is permanently held open.
- The width of the opening is 77cm.
- There is a small lip on the threshold of the opening.
- The door has a low colour contrast.
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Order and Payment
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- This area has a counter where food and drink can be ordered.
- The service counter was surveyed.
- There is step-free level access to the counter.
- The height of the counter is 118cm.
- There is a lowered section at the counter.
- The height of the lowered section is 95cm.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The card payment machine is at a height of 122cm.
- The payment machine is at a fixed height.
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Service
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- This area also has staff who can provide assistance with ordering.
- Full table service is not available.
- Menu types include: wall-mounted.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
- The following are available: drinking straws, takeaway cups, easy grip cutlery and takeaway cutlery.
- There is not a hearing assistance system.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- The walls and floor have a high colour contrast.
- Seating available in this area includes: chairs without armrests.
- Furniture available in this area includes: tables and high tables.
- Some tables are fixed.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There may be background noise in this area.
- Lighting levels were even at the time of the survey.
Outdoor Spaces
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About
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- The following is available in this area: woodland and gardens.
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Getting Around
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- There are no footpaths.
- Surface types include: grass and compact earth.
- There is some seating available for people to rest.
- There is not step-free level access throughout.
- The following areas have step-free access via slopes: some sections of the woodland area.
Toilet with Adaptations (Ground Floor - Right Hand Transfer)
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Location
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- The toilet surveyed is located within the female toilet on the ground floor .
- The distance from the main entrance is 25m.
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Route
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- The most accessible route to the toilet has step-free level access.
- Doors are held open along the most accessible route.
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Access
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- There is step-free level access into the facility.
- There is pictorial and written text signage on or near the door.
- The door opens outwards and has a low colour contrast.
- The width of the opening is 86cm.
- The door has a sliding bolt lock.
- Internally the door has a low colour contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 159cm (width) x 144cm (depth).
- There is not room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 102cm (from the side of the toilet pan).
- There is a spatula flush for the toilet.
- The flush is on the transfer side.
- There are horizontal grab rails on both sides of the toilet.
- The horizontal grab rails have a low colour contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a low colour contrast.
- There is a dropdown grab rail on the transfer side.
- The dropdown grab rail has a low colour contrast.
- The toilet seat is 43cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder cannot be reached when seated on the toilet.
- The toilet roll holder has a low colour contrast.
- The toilet roll holder is 99cm from the floor.
- The wash basin has a lever mixer tap.
- The wash basin and tap cannot be reached when seated on the toilet.
- The wash basin is 71cm from the floor.
- There is a vertical grab rail on the left side of the wash basin.
- The wash basin grab rail has a low colour contrast.
- There is not a soap dispenser.
- There is not a towel dispenser.
- There is not a hand dryer.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is no mirror.
- There is no shelf.
- The cubicle has a sanitary bin.
- There is one coat hook.
- The coat hook is 145cm from the floor.
- The walls and floor have a high colour contrast.
- Lighting levels were even at the time of the survey.
- There are handwashing facilities outside the cubicle.
