Access Guide
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There are 2 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 260cm x 530cm (8ft 6in x 17ft 5in).
- The nearest designated bay is 5m (16ft 5in) from the accessible entrance.
- The furthest designated bay is 11m (12yd) from the accessible entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- There is also a further car park available at the rear of the hotel.
Introduction
- The reception desk is open 24 hours.
Location
- The venue is situated within the centre of the area.
- This venue is situated in Blackheath.
- The venue is not situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Blackheath.
- The nearest underground station is North Greenwich.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the hotel.
- There is not level access into the venue.
- The bell is not in a suitable position to allow wheelchair users to gain access.
- The main doors open automatically.
- The doors are double width.
- The door opening is 150cm (4ft 11in) wide.
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Second set of doors
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- There is a second set of doors.
- The doors open towards you (pull).
- The doors are single width.
- The doors are permanently held open.
- The door opening is 82cm (2ft 8in) wide.
Level Change (Main Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is permanent.
- There is not a level landing at the top of the ramp.
- There are steps to access this area / service.
- The steps are located in front of the 2nd set of doors.
- There is / are 4 step(s) to the area / service.
- Lighting levels at the steps are medium.
- The step(s) is/are not clearly marked.
- The steps are medium.
- The steps do have handrails.
- The handrails are on both sides.
Outside Access (Accessible Entrance)
- This information is for the entrance located at the front of the hotel.
- There is not level access into the venue.
- The bell is not in a suitable position to allow wheelchair users to gain access.
- The main doors open towards you (pull).
- The doors are single width.
- The doors are heavy.
- The door opening is 88cm (2ft 11in) wide.
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Comments
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- This door is kept locked. Please notify reception if this entrance is required.
Level Change (Accessible Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
- The width of the ramp or slope is 130cm (4ft 3in).
Reception
- The reception desk is 6m (19ft 8in) from the accessible entrance.
- There is level access to reception from the entrance.
- The reception desk is high height.
- The desk does not have a lowered section.
- Lighting levels are medium.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use system.
Inside Access
- There is level access to the service.
- There is not a hearing assistance system.
- This venue does not play background music.
- Motorised scooters are welcomed in public parts of the venue.
- Lighting levels are varied.
- Customers cannot charge scooters or wheelchairs at the venue.
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Comments
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- The internal doors leading to the ground floor rooms and adapted toilets are 69cm wide.
Other Floors (Heathview Wing Stairs)
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Steps
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- The floors which are accessible by stairs are B-G-1-2-3.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The steps have a handrail on the left going up.
- There is not a landing.
- The lighting level is medium.
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Other
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- The services on the floors which are not accessible are further standard rooms and stiandard toilets.
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Comments
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- These stairs are located to the left of the reception desk as you face it.
Other Floors (Clarendon Wing Stairs)
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Steps
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- The floors which are accessible by stairs are LG-G-L1-1-L2-2-L3.
- There are 15 steps between floors.
- The steps are clearly marked.
- The steps are deep.
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is not a landing.
- The lighting level is medium.
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Other
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- The services on the floors which are not accessible are standard rooms and the Westcombe Park Suite.
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Comments
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- There are identical stairs for the Regency Wing.
Lift
- There is a lift for public use.
- The lift is located straight ahead from the accessible entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are G-1-2.
- The lift is 15m (16yd) from accessible entrance.
- The clear door width is 86cm (2ft 10in).
- The dimensions of the lift are 90cm x 93cm (2ft 11in x 3ft 1in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does not have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are not within reach for a wheelchair user.
- The controls are between 144 and 166 cm high.
- The lift controls do not have Braille markings.
- The lift controls do not have tactile markings.
- The lighting level in the lift is bright.
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Comments
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- The lift gives access to the landings between floors only. .
Level Change (Ground Floor Rooms and Regency Suite)
- There is a ramp or slope to access this service.
- The ramp or slope is located on the ground floor, just past the adapted toilet.
- The ramp or slope is permanent.
- The width of the ramp or slope is 103cm (3ft 5in).
- There are steps to access this area / service.
- The steps are located leading down to the Regency Suite.
- There is / are 5 step(s) to the area / service.
- Lighting levels at the steps are medium.
- The step(s) is/are clearly marked.
- The steps are deep.
- The steps do have handrails.
- The handrails are on both sides.
Room
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General Information
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- The Tourist Board rating is 2 Star.
- There are 178 rooms in total.
- There are 4 standard ground floor rooms.
- There are 174 standard rooms on other floors.
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Accessible Rooms
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- There are not accessible ensuite facilities.
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Auxiliary Aids - General
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- Some hotel rooms have no auxiliary aids for people with sensory impairments.
- The hotel does not provide any other auxiliary aids for people with mobility impairments.
- Assistance dogs are welcome to stay with guests in rooms.
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Ground Floor Standard Rooms
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- There are standard rooms on the ground floor.
- There is not level access to ground floor rooms.
- Adjoining rooms are not available.
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Standard Rooms on Other Floors
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- There are standard rooms on other floors.
- The other floors cannot be accessed by lift.
- Adjoining rooms are not available.
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Comments
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- The standard ground floor rooms are accessed by doors 72cm wide.
Restaurant Bar Internal (Meridian Restaurant)
- The following information is for the restaurant.
- Once inside, there is not level access to the service.
- Full table service is available.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- All chairs have armrests.
- The nearest table is 22m (24yd) from the accessible entrance.
- The distance between the floor and the lowest table is 71cm (2ft 4in).
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is a la carte.
Level Change (Meridian Restaurant)
- There is a ramp or slope to access this service.
- The ramp or slope is located at the entrance to the restaurant.
- The ramp or slope is permanent.
- There is not a level landing at the top of the ramp.
- The width of the ramp or slope is 114cm (3ft 9in).
Restaurant Bar Internal (Golfers Bar)
- The following information is for the bar.
- Once inside, there is level access to the service.
- Food is available from the bar.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is 15m (16yd) from the accessible entrance.
- The distance between the floor and the lowest table is 64cm (2ft 1in).
- The distance between the floor and the highest table is 71cm (2ft 4in).
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is main meals and snacks.
Accessible Toilet
- There are accessible toilet facilities within this venue.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 22m (24yd 2in) from the accessible entrance.
- This accessible toilet is located along the corridor to the left of the reception desk as you face it.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens inwards.
- The door is locked by a sliding bolt.
- The width of the accessible toilet door is 84cm (2ft 9in).
- The door is light.
- The dimensions of the accessible toilet are 113cm x 244cm (3ft 8in x 8ft).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 78cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are not available in the cubicle.
- There is a/are coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 87cm (2ft 10in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- There is a poor colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilets are located in the basement.
- Inside the venue, there is not level access to the female and male toilet.
- Lighting levels are medium.
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Comments
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- These toilets contain larger cubicles with grab and drop down rails fitted.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- An assistance dog toilet area can be provided onsite.
- The assistance dog toilet area is located on Blackheath at the front of the venue.
- A member of staff trained in BSL skills is not generally on duty.
- This service cannot be requested.