You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include counselling rooms, and a café and meeting rooms (for private hire).
• Services / facilities within the grounds include a garden with outside seating.

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• Comments View
  • The venue is a support centre for unpaid carers living in Greenwich.
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  • Carers can attend alone, with the person being cared for or with friends.
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  • There are opportunities to take part in planned group activities, access advice and counselling and to take a relaxing break.
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  • The café is able to cater for special diets and portion sizes.
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  • The meeting rooms and café can be hired for private events.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 17:00.
• Tuesday 09:00 - 17:00.
• Wednesday 09:00 - 17:00.
• Thursday 09:00 - 17:00.
• Friday 09:00 - 17:00.
• Saturday Closed.
• Sunday Closed.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Charlton.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Charlton House car park.
  • The car park is located off Hornfair Road, next door to the Carers' Centre.
  • There is not a/are not Blue Badge parking bay(s) available within the car park.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are available.
  • Standard marked parking bays are located on Hornfair Road.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • The width of on-street standard parking is 200cm.
    
  • The length of the parking bays is not marked.
    
  • Visitors with a Blue Badge can park directly outside the front entrance, but this is not marked or signed.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the building.
  • There is ramped/sloped access at this entrance.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 67cm (2ft 2in).
  • There is an intercom.
  • The height of the intercom is 100cm (3ft 3in).
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are easy to open.
  • The door(s) is/are single width.
  • The width of the door opening is 76cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located before the entrance.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The width of the ramp/slope is 120cm (3ft 11in).
• Comments View
  • The bell is on the post to the left before the slope.

You are on Outside Access (Garden Entrance). Skip to the next section.

Outside Access (Garden Entrance)

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• Entrance View
  • This information is for the entrance located at the back of the building.
  • There is ramped/sloped or stepped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) by sliding.
  • The door(s) may be difficult to open.
  • The door(s) is/are double width.
  • The width of the door opening is 153cm.
• Ramp/Slope View
  • The ramp/slope is located at the threshold of the door.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is portable.
  • Please contact any member of centre staff for use of the portable ramp.
  • There is not a/are not handrail(s) at the ramp.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located at the threshold of the door.
  • There is/are 1 step(s).
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 10cm.
• Comments View
  • The ramp consists of two parts which can be placed at the required width, in order to overcome the high lip at the door threshold.
    
  • The door is a concertina-style door.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 2m (2yd 7in) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are moderate to good.
• There is not a hearing assistance system.

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• Comments View
  • There is some sofa seating and chairs without armrests in the reception area.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are moderate to good.

You are on Meeting/Counselling Rooms - Ground Floor. Skip to the next section.

Meeting/Counselling Rooms - Ground Floor

• There are two small meeting/counselling rooms on the ground floor.
  
• The photographs show the room Teal 1.
  
• The doors open away from you, and may be difficult to open.
  
• The width of the door opening is 86cm.
  
• The rooms contain seats without and without armrests.

You are on Eating and Drinking (Café). Skip to the next section.

Eating and Drinking (Café)

• The following information is for the café.
• The café is located at the rear of the building.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 1m (3ft 3in) from the Garden Entrance.
• The distance between the floor and the lowest table is 71cm (2ft 4in).
• The distance between the floor and the highest table is 72cm (2ft 4in).
• The standard height for tables is 72cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is not available.
• Drinking straws are available.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

You are on Level Change (To Café). Skip to the next section.

Level Change (To Café)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located along the main corridor to the café.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does not have handrails.
• The width of the ramp/slope is 114cm (3ft 9in).

You are on Garden. Skip to the next section.

Garden

• The garden is located at the rear of the building, and is accessible from the Charlton House car park.
  
• The garden surfaces are grass, and gravel in a plastic mesh.
  
• There is picnic table seating, including a table with a bench section removed for wheelchair access.
  
• The table height is 71cm.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the right from the main entrance.
• The lift is a platform lift.
• The floors which are accessible by this lift are G, 1.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 3m (3yd 10in) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 111cm x 139cm (3ft 8in x 4ft 7in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

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• Comments View
  • On the ground floor, there is a short steep ramp to enter the lift.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on the right going up.
  • There is a landing.
  • The lighting levels are moderate to good.

You are on Meeting Rooms - First Floor. Skip to the next section.

Meeting Rooms - First Floor

• There are two meeting rooms on the first floor.
  
• Photographs 1 to 4 show the first room.
  
• The door opens away from you (push), and may be heavy to open.
  
• The opening width of the door is 70cm.
  
• The surface height of the tables is 68cm and 78cm.
  
• There are chairs with no armrests.
  
• The height of the counter (photograph 4) is 94cm.
  
• Photographs 5 to 8 show the Mid West room.
  
• The door opens away from you, and may be difficult to open.
  
• The open width of the door is 85cm.
  
• The height of the tables is 70cm.
  
• There are chairs with no armrests.

You are on Accessible Toilet (Left Hand Transfer). Skip to the next section.

Accessible Toilet (Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial, written text and dementia friendly signage on or near the toilet door.
  • This accessible toilet is approximately 10m (10yd 2ft) from the main entrance.
  • This accessible toilet is located to the right from the main entrance, along the corridor to the first turning, and the toilet is on the right.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 92cm (3ft).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 172cm x 228cm (5ft 8in x 7ft 6in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 95cm (3ft 1in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 145cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • There is a medium colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is fair.
  • The lighting levels are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the accessible toilet.
  • The height of the baby change table once extended is 95cm (3ft 1in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the right from the main entrance, along the main corridor.
  • The female and male toilets are approximately 20m (21yd 2ft) from the main entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are moderate to good.

You are on Additional Info. Skip to the next section.

Additional Info

• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located in the garden area at the back of the building.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.
• Home visits / services are available.