Access Guide
Introduction
- The opening times depend on events taking place.
- Please contact the venue for details.
Location
- The venue is situated outside the centre of the area.
- This venue is situated in Greenwich.
- The venue is not situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Charlton.
- The nearest underground station is North Greenwich.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- The car park is at the front of the venue.
- The car park type is open air/surface.
- There are 10+ designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 370cm x 480cm (12ft 2in x 15ft 9in).
- The nearest designated bay is 300m (328yd) from the main entrance.
- The furthest designated bay is 450m (492yd) from the main entrance, in car park 1.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- There is a dropped kerb / non stepped access from the car park to the venue.
- The dropped kerb does have tactile paving.
- The patron does have to cross a road.
- The road is generally quiet.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- There is a moderate 130cm wide ramp with handrails both sides leading from the car park to the path to the arena.
- If you require assistance please phone customer services on 020 84632211 from doors opening
- time (stated on ticket). This is for point to point assistance at arena events only.
- The O2 also operates a dedicated accessible drop off point for cars or coaches. The drop off point
- is approximately 150m from the main entrance of The O2.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is level access into the venue.
- The doors are double width.
- The doors are permanently held open.
- The door opening is 250cm (8ft 2in) wide.
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Second set of doors
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- There is a second set of doors.
- The doors open (no doors).
- The doors are double width.
- The doors are permanently held open.
- The door opening is 190cm (6ft 3in) wide.
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Comments
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- These doors are permanently held open and staffed during opening times.
Reception (Information Desk - Arena)
- The reception desk is 22m (24yd) from the lift.
- There is level access to reception from the entrance.
- The reception desk is medium height.
- The desk has a lowered section.
- Lighting levels are bright.
- There is not a hearing assistance system.
Reception (Box Office - Main)
- The reception desk is 13m (14yd) from the main entrance.
- There is level access to reception from the entrance.
- The reception desk is medium height.
- The desk has a lowered section.
- Lighting levels are medium.
- There is not a hearing assistance system.
Inside Access
- There is level access to the service.
- Scooters are allowed in some parts of the venue.
- Lighting levels are adjustable.
- Customers can charge scooters or wheelchairs at the venue.
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Comments
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- There is a hearing assistance system.
- The system is an FM radio system.
- Staff are trained to use the hearing assistance system.
Other Floors
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Steps
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- The floors which are accessible by stairs are G-1-2-3-4.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting level is bright.
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Escalators
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- Escalator(s) can be used to access other floors.
- The floors which are accessible by escalator are G-1-2-3-4.
- The escalators steps are clearly marked.
- The head and foot of the escalators are not clearly marked.
- The lighting level is bright.
Lift
- There is a lift for public use.
- The lift is located at all entrances.
- The lift is a standard lift.
- The floors which are accessible by this lift are G-1-2-3-4.
- The lift is 12m (13yd) from main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 119cm (3ft 11in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within reach for a wheelchair user.
- The lift controls do not have Braille markings.
- The lift controls do have tactile markings.
- The lighting level in the lift is medium.
Accessible Toilet
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- The accessible toilet is 75m (82yd) from the lift.
- The accessible toilet is located all around each concourse.
- There is level access to the accessible toilet.
- This is by lift.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 96cm (3ft 2in).
- The door is heavy.
- The dimensions of the accessible toilet are 225cm x 265cm (7ft 5in x 8ft 8in).
- Floor manoeuvring space is clear in the accessible toilet.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on both sides.
- The lateral transfer space is 83cm (2ft 9in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is a functional emergency alarm available.
- It is not a push button style of alarm.
- Disposal facilities are not available in the cubicle.
- There is not a coat hook.
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Position of Fixtures
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- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There are mirrors in the accessible toilet.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is not a toilet roll holder.
- There is a sink.
- The sink cannot be reached from seated on the toilet.
- The sink is placed higher than 74cm (2ft 5in).
- The sink is 77cm (2ft 6in) high.
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the grab rails and wall is good.
- The contrast between the drop down rails and wall is good.
- The contrast between the walls and floor is good.
- Lighting levels are medium.
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Comments
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- 2 of the adapted toilets have hoists with full coverage of the cubicle.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilets are located all around each concourse, on each level.
- The female and male toilets are 20m (22yd) from the lift.
- Inside the venue, there is level access to the female and male toilet.
- Lighting levels are medium.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located next to the standard toilets.
- The height of the baby change table once extended is 92cm (3ft 0in).
- Inside the venue, there is level access to the baby change facility.
Additional Info
- Staff do receive disability awareness / equality training.
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Comments
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- Registered assistance dogs are welcomed. Customer Services at the nearest information desk will be happy to look after your dog for the duration of the event.
- A wide variety of accessible seating is available. Visitors are advised to book though the disabled access booking line where they will be allocated the best seats available for their requirements.
- Disabled booking
- Tel: 020 8463 3359
- Customers outside the UK: +44 208 463 3359
- Typetalk: 18001 020 8463 3359
- Email: [email protected]
- Customers with tickets for access seating areas will be allowed to enter at any arena entrance, for those with mobility issues it is advised that they use Entrance B.
- Should you be unable to queue please contact a member of staff who will arrange for priority entry once the doors open.
- If you have ticket for an ambulant seating area and you have your own wheelchair, your wheelchair can be left with customer services at the information desks on either Level 1 or Level 4 until the end of the event or a designated point within the event.
- Power supply is available on selected access platforms. Should you require a power supply for medical reasons during the show please contact Customers Services in advance of ticket purchase.
- Some events at The O2 arena involve pyrotechnics, strobe lighting and other special effects.
- Complimentary ear plugs are available at the Information desks on Level 1 or Level 4 of the arena. A limited number of ear defenders in adult and child sizes are available to borrow during events.
- For more information on access at The O2 arena please see www.theo2.co.uk.