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The O2

The O2, Peninsula Square, Greenwich, London, SE10 0DX

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About this venue

We've got a huge range of music. From The Who to La Roux. Blondie to the Black Eyed Peas. We can host up to 2,800 people for all kinds of live music events. See your favourite comedians. Michael McIntyre. Alan Carr. Kevin Smith. Our theatre-style staging works for comedians, magicians and award ceremonies too. Kisstory made us their home. And the stars choose us for their after-show parties.

Access Guide

Show Easy Read

Introduction

  • The opening times depend on events taking place.
  • Please contact the venue for details.

Location

  • The venue is situated outside the centre of the area.
  • This venue is situated in Greenwich.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Charlton.
  • The nearest underground station is North Greenwich.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is at the front of the venue.
    • The car park type is open air/surface.
    • There are 10+ designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 370cm x 480cm (12ft 2in x 15ft 9in).
    • The nearest designated bay is 300m (328yd) from the main entrance.
    • The furthest designated bay is 450m (492yd) from the main entrance, in car park 1.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • There is a dropped kerb / non stepped access from the car park to the venue.
    • The dropped kerb does have tactile paving.
    • The patron does have to cross a road.
    • The road is generally quiet.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.
  • Comments View
    • There is a moderate 130cm wide ramp with handrails both sides leading from the car park to the path to the arena.
    • If you require assistance please phone customer services on 020 84632211 from doors opening
    • time (stated on ticket). This is for point to point assistance at arena events only.
    • The O2 also operates a dedicated accessible drop off point for cars or coaches. The drop off point
    • is approximately 150m from the main entrance of The O2.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The doors are double width.
  • The doors are permanently held open.
  • The door opening is 250cm (8ft 2in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open (no doors).
    • The doors are double width.
    • The doors are permanently held open.
    • The door opening is 190cm (6ft 3in) wide.
  • Comments View
    • These doors are permanently held open and staffed during opening times.

Reception (Information Desk - Arena)

  • The reception desk is 22m (24yd) from the lift.
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • The desk has a lowered section.
  • Lighting levels are bright.
  • There is not a hearing assistance system.

Reception (Box Office - Main)

  • The reception desk is 13m (14yd) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • The desk has a lowered section.
  • Lighting levels are medium.
  • There is not a hearing assistance system.

Inside Access

  • There is level access to the service.
  • Scooters are allowed in some parts of the venue.
  • Lighting levels are adjustable.
  • Customers can charge scooters or wheelchairs at the venue.
  • Comments View
    • There is a hearing assistance system.
    • The system is an FM radio system.
    • Staff are trained to use the hearing assistance system.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1-2-3-4.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is bright.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are G-1-2-3-4.
    • The escalators steps are clearly marked.
    • The head and foot of the escalators are not clearly marked.
    • The lighting level is bright.

Lift

  • There is a lift for public use.
  • The lift is located at all entrances.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1-2-3-4.
  • The lift is 12m (13yd) from main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 119cm (3ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is medium.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 75m (82yd) from the lift.
    • The accessible toilet is located all around each concourse.
    • There is level access to the accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 96cm (3ft 2in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 225cm x 265cm (7ft 5in x 8ft 8in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on both sides.
    • The lateral transfer space is 83cm (2ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is a functional emergency alarm available.
    • It is not a push button style of alarm.
    • Disposal facilities are not available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors in the accessible toilet.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is not a toilet roll holder.
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The sink is placed higher than 74cm (2ft 5in).
    • The sink is 77cm (2ft 6in) high.
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • Lighting levels are medium.
  • Comments View
    • 2 of the adapted toilets have hoists with full coverage of the cubicle.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Comments View
    • Registered assistance dogs are welcomed. Customer Services at the nearest information desk will be happy to look after your dog for the duration of the event.
    • A wide variety of accessible seating is available. Visitors are advised to book though the disabled access booking line where they will be allocated the best seats available for their requirements.
    • Disabled booking
    • Tel: 020 8463 3359
    • Customers outside the UK: +44 208 463 3359
    • Typetalk: 18001 020 8463 3359
    • Email: [email protected]
    • Customers with tickets for access seating areas will be allowed to enter at any arena entrance, for those with mobility issues it is advised that they use Entrance B.
    • Should you be unable to queue please contact a member of staff who will arrange for priority entry once the doors open.
    • If you have ticket for an ambulant seating area and you have your own wheelchair, your wheelchair can be left with customer services at the information desks on either Level 1 or Level 4 until the end of the event or a designated point within the event.
    • Power supply is available on selected access platforms. Should you require a power supply for medical reasons during the show please contact Customers Services in advance of ticket purchase.
    • Some events at The O2 arena involve pyrotechnics, strobe lighting and other special effects.
    • Complimentary ear plugs are available at the Information desks on Level 1 or Level 4 of the arena. A limited number of ear defenders in adult and child sizes are available to borrow during events.
    • For more information on access at The O2 arena please see www.theo2.co.uk.