You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include a museum and art collection, housed in the first Classical building in the UK.

You are on Location. Skip to the next section.

Location

• The venue is in a pedestrian area.
• There is not a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Maze Hill.
• The nearest underground station is North Greenwich.
• The nearest DLR station is Cutty Sark for Maritime Greenwich.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 10:00 - 17:00.
• Tuesday 10:00 - 17:00.
• Wednesday 10:00 - 17:00.
• Thursday 10:00 - 17:00.
• Friday 10:00 - 17:00.
• Saturday 10:00 - 17:00.
• Sunday 10:00 - 17:00.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Parking can be booked and paid for online in advance, or is available on the day on a first come, first served basis. Payment on the day is by card only, and there is a flat rate of £10 per day (as of December 2023). Advance booking is strongly recommended, including for Blue Badge Holders, who can reserve their space online for free.
  • The car park is located off Park Row, 150m to the west of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 6 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 243cm x 512cm (7ft 12in x 16ft 10in).
  • The nearest Blue Badge bay is 150m (164yd 2in) from the main entrance.
  • The furthest Blue Badge bay is 158m (172yd 2ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are uneven surfaces.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the building.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are permanently held open.
  • The door(s) is/are single width.
  • The width of the door opening is 86cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) both ways.
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 104cm.
• Ramp/Slope View
  • The ramp/slope is located directly in front of the entrance and between the first and second sets of doors.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The lighting levels at the ramp/slope are moderate to good.

You are on Reception (Main Entrance). Skip to the next section.

Reception (Main Entrance)

• The desk/counter is 7m (7yd 1ft) from the second set of doors at the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are moderate to good.
• There is a hearing assistance system.
• The type of system is a portable loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 19/12/2023.
• The hearing assistance system was working at the time of testing.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is a hearing assistance system.
• The system is a portable loop.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 19/12/2023.
• The hearing assistance system was working at the time of testing.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are moderate to good.

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• Comments View
  • This venue has an audio guide which is downloadable onto phones.
    
  • The audio guide also has subtitles and BSL.
    
  • Portable hearing loops are kept at Reception and the gift shop counter, and can be carried around the venue if necessary.
    
  • The overwhelming majority of the Queen's House has step-free level access, via lift. The only exception is the Orangery on the Ground Floor of the South Wing, since the Ground Floor of the South Wing does not interconnect with the rest of the building at this level, and there is no lift in the South Wing.
  • Step-free access to the Orangery is possible, but only via leaving the building, ascending the external platform lift to the colonnade, and re-entering via the Orangery Entrance (see these sections for details).

You are on Museum (Queen's House). Skip to the next section.

Museum (Queen's House)

• Exhibits can be audio described.
• Tactile signage for exhibits is not available.
• Braille signage for exhibits is not available.
• Touch tours are not available.
• Video tours are not available.
• There is a hearing assistance system.
• The hearing assistance system is a portable loop.
• Staff are trained to use the hearing assistance system.
• A deposit is not required for the hearing assistance system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 19/12/2023.
• The hearing assistance system was working at the time of testing.
• Concessions are available.
• There is a wheelchair to borrow.
• To borrow the wheelchair, please contact the venue in advance.

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• Comments View
  • There are portable hearing loops kept at Reception and the counter in the gift shop. These can be moved around the building if required.
    
  • This venue has an audio guide which is downloadable onto phones.
    
  • The audio guide also has subtitles and BSL.
    
  • There are one or two interactive exhibits with touchscreens and replicas of tapestries to handle - the touchscreen is equipped with its own hearing assistance system.

You are on Other Floors (West Stairs - opposite lift). Skip to the next section.

Other Floors (West Stairs - opposite lift)

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• Steps View
  • The floors which are accessible by stairs are B, G, 1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on the right going up.
  • There is a landing.
  • The lighting levels are moderate to good.

You are on Lift (Internal - by West Stairs). Skip to the next section.

Lift (Internal - by West Stairs)

• There is a lift for public use.
• The lift is located to the right and then around to the left as you enter from the main entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are B, G, 1.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 25m (27yd 1ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 98cm (3ft 3in).
• The dimensions of the lift are 98cm x 199cm (3ft 3in x 6ft 6in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is low to moderate.

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• Comments View
  • A wall mounted information board is also provided within the lift itself.

You are on Other Floors (South Stairs - Internal Access to Orangery). Skip to the next section.

Other Floors (South Stairs - Internal Access to Orangery)

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• Steps View
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on the left going up.
  • There is a landing.
  • The lighting levels are moderate to good.

You are on Other Floors (Tulip Stairs). Skip to the next section.

Other Floors (Tulip Stairs)

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• Steps View
  • The floors which are accessible by stairs are B, G, 1.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on the left going up.
  • There is not a landing.
  • The lighting levels are varied.
• Comments View
  • This is a spiral staircase.
    
  • The ceiling height is low on the portion between the Ground Floor and Basement.

You are on Counter (Gift Shop). Skip to the next section.

Counter (Gift Shop)

• The counter is 16m (17yd 1ft) from the main entrance.
• There is level access to the counter from the entrance.
• There is sufficient space to write or sign documents on the counter.
• The height of the counter is 91cm (2ft 12in).
• There is not a lowered section.
• There is a hearing assistance system.
• The type of system is a portable loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 19/12/2023.
• The hearing assistance system was working at the time of testing.
• Lighting levels are moderate to good.

You are on Level Change (Toilets). Skip to the next section.

Level Change (Toilets)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located leading up to the toilets from the gift shop.
• The ramp/slope gradient is steep.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does not have handrails.
• The width of the ramp/slope is 95cm (3ft 1in).

You are on Accessible Toilet (Right Hand Transfer). Skip to the next section.

Accessible Toilet (Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 16m (17yd 1ft) from the second set of doors at the main entrance.
  • This accessible toilet is located within the gift shop, to the left and left again as you enter from the main entrance.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 98cm (3ft 3in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 143cm x 216cm (4ft 8in x 7ft 1in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 72cm (2ft 4in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary, non-infectious waste and general domestic waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 151cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 142cm.
  • The shelf is not located where it is reachable.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a low colour contrast between the external door and wall.
  • There is a medium colour contrast between the internal door and wall.
  • There is a high colour contrast between the wall-mounted grab rail(s) and wall.
  • There is a high colour contrast between the dropdown rail(s) and wall.
  • There is a low colour contrast between the walls and floor.
  • The lighting levels are moderate to good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located within the gift shop, to the left and left again as you enter from the main entrance.
  • The female and male toilets are approximately 16m (17yd 1ft) from the second set of doors at the main entrance.
  • Inside the venue, there is not level access to the female and male toilets.
  • An ambulant toilet cubicle with wall mounted grab rails is available.
  • Lighting levels in the female and male toilets are low to moderate.

You are on Step-free external route to Orangery. Skip to the next section.

Step-free external route to Orangery

• There is step-free level access (via very slight slopes) from the main entrance to the Orangery Entrance, via an outdoor route along bonded gravel pathways and through a covered colonnade with a stone slab surface. This route is approximately 300m long. Staff can assist if necessary.

You are on Lift (External - Step-free access to Orangery). Skip to the next section.

Lift (External - Step-free access to Orangery)

• There is a lift for public use.
• The lift is located outside the east wing of the National Maritime Museum, next to the colonnade linking it with the Queen's House.
• The lift is a platform lift.
• The platform lift accesses a small level change.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 180m (196yd 2ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 91cm (2ft 12in).
• The dimensions of the lift are 98cm x 140cm (3ft 3in x 4ft 7in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

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• Comments View
  • As this lift is outside, lighting levels are good during daylight hours and poor before dawn and after dusk.
    
  • There is a short, but steep, ramp to enter the lift at the lower level.

You are on Entrance (Orangery). Skip to the next section.

Entrance (Orangery)

• This information is for the entrance located to the south of the building, facing Greenwich Park.

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• Entrance View
  • There is ramped/sloped or stepped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 79cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located to the right as you face the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The width of the ramp/slope is 96cm (3ft 2in).
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located directly in front of the entrance.
  • There is/are 2 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 14cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Additional Info. Skip to the next section.

Additional Info

• Documents can be requested in Braille.
• Documents are available in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located on any of the lawns around the venue.
• A member of staff trained in BSL skills is not normally on duty.
• This service can be requested.